Resolve an Issue Fetching your Account

You may encounter the following error message when you log in to the Backblaze web console:
"There was an issue fetching your account, please try again later. If the problem persists, please contact support."

Resolve the Fetching Error

1. Ensure that you correctly entered the email address that is associated with your Computer Backup account.
2. Ensure that you are not logging in during Backblaze's scheduled maintenance period.
3. Disable any VPN or network security software on your computer.
4. Log in using a different browser, network, or device.

If you completed all of these steps, and you still experience this error, contact Backblaze support.