Reseller Starter Guide & FAQ

We appreciate you joining us. Please contact us for any question.

global server network
arrow
Starter Guide
Desktop and Laptop BackupSupporting Your MSP Customers with Backblaze B2 Cloud Storage
arrow
FAQ
Backblaze for BusinessB2 Cloud StorageOther Stuff
Logos & Banner Ads

Starter Guide

Desktop and Laptop Backup

Getting Started

For a step-by-step video tutorial on setting up your Groups, please click here.

  1. Start by setting up a Groups account. This will be your master account.
  2. Next, you'll create a Group for each of your customers.
  3. After you have created a Group, you'll create individual accounts and add them to the Group using an invite link.
  4. Finally, from your Reseller master account, you can log in to individual accounts and install the software.

We've designed the process so it is completely managed by you and does not require any involvement from your customer. Additionally we offer a silent installer you can use to mass install Backblaze using the command line, Munki, Jamf, or your preferred RMM tool.

‍

Billing

You'll pay $7/month, $70/year, or $130 every two years for each computer you manage and earn a 10% commission on Computer Backup sales. We do not have any rebate systems if certain numbers are met nor any price protection systems for any period of time. By default, Backblaze saves any old versions or deleted files for 30 days. You can extend that version history to one year or forever for an additional fee.

‍

Commissions

Please register with our Reseller Program in order to receive commission for managing your Business Groups, email partnercontact@backblaze.com with:

  • The email address you plan to use for managing your Groups account(s). This email address is considered your Master Account ID and is your Backblaze account for commission. Please note: once you have purchased licenses for customers within Groups you cannot change the email address managing those Groups. Changing the email address in the future will forfeit your commission accrued for Groups previously created and managed by the original email address.
  • Reseller certificate.

Commissions are paid out monthly. Once you reach $1000 in sales you will get a payment from us for 10% of your sales. Payment cannot be sent via direct deposit. We can only issue payment to a valid PayPal email address. The 10% commission is only received on Computer Backup sales and does not apply to Backblaze B2 Cloud Storage. As a reseller, you do not need to meet any sales quotas for any period of time.

Supporting Your MSP Customers with Backblaze B2 Cloud Storage

Backblaze B2 is the most affordable, performant cloud storage available. Here are all the pricing details, as well as a cost calculator.

‍
Backblaze B2 offers the same service as Amazon S3, but at just one-fifth of the price. While there is no commission program for Backblaze B2, you are welcome to charge your customers at the rate of your choosing.

‍
Unlike our Computer Backup product, there is no "Backblaze client" for Backblaze B2. You can use B2 Cloud Storage to back up servers and network attached storage (NAS) devices by purchasing software from our partner MSP360 (formerly Cloudberry Labs). Here are the basics on using MSP360 and Backblaze B2.

‍
Here are detailed instructions on how to back up a server to Backblaze B2 with MSP360.

‍
MSP360 (formerly Cloudberry Labs) is the most popular product used today by Backblaze MSPs working with Backblaze B2. Another MSP-friendly product that works with B2 Cloud Storage is Comet Backup. If you are interested in white-label cloud backup, please reach out to MSP360 (formerly Cloudberry Labs) or Comet Backup for this service. Here's a list of all the backup products that integrate with Backblaze B2.

‍

Want to back up or sync a NAS?

If you use Synology Cloud Sync or QNAP Hybrid Backup Sync you can select Backblaze B2 as your destination.

‍
If you're looking for NAS or server backup with versioning and encryption, we recommend you use MSP360 to back up your NAS.

‍

How to manage your Backblaze B2 customers with Backblaze Groups.

  1. Get started with Backblaze B2 by signing up here.
  2. Enable Groups.
  3. Create a separate Group for each customer.
  4. Invite your customer to join your Group and create an account for them using an invite link. Visit the Invite/Approve page to accept your customer into your Group.
  5. Create a B2 Cloud Storage Bucket for your customer. The bucket will be located within your customer's account that you will manage with your Group. Here is the recommended hierarchy:
    - Your Backblaze account
    - Customer Group
    - Customer account
    - Customer bucket
  6. Provide your B2 Bucket name, Key ID, and Application Key to Synology, MSP360, or Comet Backup in order to set Backblaze B2 as your destination.
  7. Log in to your Backblaze account. Go to Account > Billing > Groups to track your customer's billing in order to determine how much you want to charge them separately,

If you have questions, you can contact our Support Team by email or chat. Thanks again for your interest in Backblaze. We are looking forward to working with you!

‍

FAQs

Backblaze For Business

Can I use Groups to support residential customers?

Yes.

How do I get started with Groups?

  1. Create a Backblaze account or use an existing one.
  2. Sign in, navigate to My Settings and check the box marked Business Groups. You may need to verify your email address.
  3. Start creating Groups and sending invites to your customers.
  4. Set up payment for the Group with your credit card or the customer's.
  5. Send an email to partnercontact@backblaze.com to register the email address for the account you'll be using to manage Groups. Registration must be made within three days in order to receive a 10% commission on Business Groups sales. We only need this master account email address, and there's no need to provide Group information.

I set up a Backblaze for Business account prior to January 1, 2017. How do I add new licenses to my account?

If you are an existing Backblaze for Business customer and want to add new licences, you can do so by emailing salescontact@backblaze.com.

How much do I earn reselling Computer Backup?

You get paid 10% on all Computer Backup sales and will get a payment from us once you have accrued $100.

How can I track my Groups sales?

Log in to your account, navigate to the Billing section on the lower left, and select Groups to see your sales organized by year.

What is Backblaze for Business?

Backblaze for Business, through its Groups functionality, is how MSPs, IT consultants, and computer repair shops provide Backblaze to their customers. Groups will allow you to centrally manage and pay for all of your customers. Your customer can have access to their data as well. If desired, you can pay for the account and restrict access so only the customer has access. You decide what the access privileges will be when you create the group. Groups will provide you the following capabilities:

  1. Organization of your customers by groups.
  2. Ability for both you and your customers to manage restores and backups.
  3. Ability to buy licenses as you go with no minimum requirements.
  4. Monthly or annual billing.
  5. 10% commission on all Computer Backup sales.

When do I get paid?

Payments are made quarterly.

Can I use Groups to manage servers and NAS?

Yes, you can do so by using our cloud storage product, Backblaze B2. Billing for Backblaze B2 is separate from Groups and commissions are only paid for Computer Backup.

B2 Cloud Storage

Can I use Groups to manage Backblaze B2?

Yes.

Can I get a commission for providing Backblaze B2?

No. We don't pay partners commissions on Backblaze B2, but the pricing is so remarkably low that you can easily mark it up to make an attractive profit.

How do I set up B2?

Get started with B2 by signing up here. Or if you already have a Backblaze account you can login and enable B2 from the MY SETTINGS menu.

Other Stuff

How do I purchase prepaid licenses?

Backblaze no longer provides discounted prepaid licenses to partners. However gift codes can be purchased here for $70 each.

Does Backblaze allow me to rebrand the product?

No.

What if I don't want to use Groups but want to get paid for referring customers to Backblaze?

You can use your affiliate link to get paid for referrals without using Groups.

publication icon

Check out our logos and ad banners for partners.