All Backblaze Computer Backup and Backblaze B2 Cloud Storage customers receive GIGA support as part of their subscription and can add on our TERA or PETA support plans for each service.
Backblaze
GIGA
TERA
PETA
Product API Documentation (B2 Only)
API Sample Code (B2 Only)
Knowledge Base Access
Email Support (9:00 a.m. to 5:00 p.m. Pacific Time)
Target Response Time for Email Support
1 business day
4 business hours
2 business hours
Service Level Agreement Available
B2 Cloud Storage
Computer Backup
24/7 Service Availability Hotline/Slack Connect channel w/ Backblaze
Target Response Time for Hotline/Slack (1)
2 hours
Named Customer Contacts with Access
2
5
Pricing (Per Month)
Computer Backup
Free
$250
$500
B2 Cloud Storage
Free
$250
<1PB: $500 1-5PB: 7.5% of B2 Cloud Storage cost >5PB: 5% of B2 Cloud Storage cost
Computer Backup and B2 Cloud Storage
Free
$400
<1PB: $800 1-5PB: $300 + 7.5% of B2 Cloud Storage cost >5PB: $300 + 5% of B2 Cloud Storage cost
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