We are here to help
Unlimited online backup for your Mac or PC.
Installing and Uninstalling
Install on new OS or move computers
Supported Operating Systems
The Backblaze installer remembers past account information - PC
Which files are being backed up?
What does Backblaze Backup?
How can I restore my files?
How long will it take to restore my files?
Rolling Back Time
How do I transfer my license to a new machine?
I paid. Why do I still get alerts that my trial is expiring?
How can I cancel my account?
Inherit Backup State
Personal Vs Business
Version History FAQ
Backup your company's laptops and desktops.
Installing & Getting Started
What Are The Different Types of Groups?
How do I Create a Business Group?
How Do I Administer A Group?
How Do I Add a Person To My Group?
Advanced Deployment (Mass Install)
Group Licensing Overview
How Do I Add Billing To A Group?
Can I Buy Additional Licenses For a Group?
How Do I Remove Someone From My Group?
I Already Use Backblaze for Business - Can I Use The New Functionality?
How Do I Verify My Email To Enable Groups?
How Do I Upload Data More Quickly?
Can I Dissolve a Group?
Privacy & Regulations
List of ALL GDPR Help Articles
B2 Cloud Storage
Developers and IT can build their own cloud storage solutions.
Choose from 4 levels of product support for B2.
More About Tiered Support
What's the difference between B2 vs Backblaze Online Backup
B2 Account Management, Usage, and Billing
Mobile Phone Verification for B2
Understanding B2 Pricing Structure
Understanding the B2 Billing Page
Support and Feedback for MSP360 (formerly Cloudberry)
Support or Feedback for Synology Cloud Sync
Why am I Reaching Class C Transaction Caps with Synology?
Guides and How-to Docs
How do you download and extract data from a B2 snapshot?
Creating a Vanity URL with B2
Cyberduck - How to install and upload a file
Big Sur Questions?
Backing up External Drives with Catalina or newer
Questions about the Backblaze Partner program? Check out the
Still not finding your answer? Submit a support request and we will respond within a business day.
Mon: 9am - 12pm, 1:30pm - 5pm Pacific Time
Tues - Fri: 9am - 12pm, 1pm - 5pm Pacific Time
Please note: Chat is closed every other Wednesday.