When you use our services, you upload your files to store with us. We call this content
We also collect certain information about you in the course of providing our products. We
call this your personal information
When requesting to use Backblaze's services we may ask you to provide personal information
to us. For example, when you create a Backblaze account, we will ask you for your email
address and a password. We may also ask for your phone number for purposes such as
two-factor verification or for sending you service alerts. If you choose to sign up for one
of Backblaze's services, we will ask you for billing information. To order a physical item
from us, such as a Restore by Mail, we will ask for shipping details. At times we may ask
for other information such as your name or the name of your company name.
During your interaction with Backblaze, you may choose to provide us with personal
information when you email us, chat with us, answer a survey, comment on our blog, or
communicate with us through social media services like Twitter or Facebook.
If you refer a friend to Backblaze, we will ask you for their email address. Backblaze will
then contact your referred friend to determine whether your friend consents to us contacting
Our Computer Backup service automatically backs up your files to Backblaze; B2 Cloud Storage
allows you to upload your files to our service. While the content of your files may include
personally identifiable information, both in the content of a file and in metadata, this
Privacy Notice, as stated at the outset, only applies to the information collected in
respect of your account and not to the content that you store on our system.
When you use any Backblaze product we may collect certain information automatically from and
about your device. This includes data about your software, the operating system you use when
accessing our service, your Internet Protocol address and the date and time of each request
you make to Backblaze. When you use our backup services, we will also receive information
such as the names of external drives, file types transferred, and number, name and size of
Collecting this information enables us to better diagnose problems with our products,
provide customer support more effectively, inform you about operating systems we no longer
support as well as ensure the continuous functionality of our products.
We may collect additional information about you from third parties primarily to assist us in
understanding how we can maintain and improve the services we offer to better serve you. The
type of information we collect from third party tools that we use may include: user's clicks
to test different versions of our website; recordings of where people move their mouse on
key web pages; page visits which in turn allows Backblaze to decide if it needs to update
certain pages; surveys, which users can voluntarily complete, and a user's IP address.
Please also review our Backblaze Cookie Statement