When you use our services, you upload your files to store with
us. We call this content
your files
.
We also collect certain information about you in the course of
providing our products. We call this
your personal information
.
When requesting to use Backblaze's services we may ask you to
provide personal information to us. For example, when you create
a Backblaze account, we will ask you for your email address and
a password. We may also ask for your phone number for purposes
such as two-factor verification or for sending you service
alerts. If you choose to sign up for one of Backblaze's
services, we will ask you for billing information. To order a
physical item from us, such as a Restore by Mail, we will ask
for shipping details. At times we may ask for other information
such as your name or the name of your company name.
During your interaction with Backblaze, you may choose to
provide us with personal information when you email us, chat
with us, answer a survey, comment on our blog, or communicate
with us through social media services like Twitter or Facebook.
If you refer a friend to Backblaze, we will ask you for their
email address. Backblaze will then contact your referred friend
to determine whether your friend consents to us contacting them.
Our Computer Backup service automatically backs up your files to
Backblaze; B2 Cloud Storage allows you to upload your files to
our service. While the content of your files may include
personally identifiable information, both in the content of a
file and in metadata, this Privacy Notice, as stated at the
outset, only applies to the information collected in respect of
your account and not to the content that you store on our
system.
When you use any Backblaze product we may collect certain
information automatically from and about your device. This
includes data about your software, the operating system you use
when accessing our service, your Internet Protocol address and
the date and time of each request you make to Backblaze. When
you use our backup services, we will also receive information
such as the names of external drives, file types transferred,
and number, name and size of files transferred.
Collecting this information enables us to better diagnose
problems with our products, provide customer support more
effectively, inform you about operating systems we no longer
support as well as ensure the continuous functionality of our
products.
We may collect additional information about you from third
parties primarily to assist us in understanding how we can
maintain and improve the services we offer to better serve you.
The type of information we collect from third party tools that
we use may include: user's clicks to test different versions of
our website; recordings of where people move their mouse on key
web pages; page visits which in turn allows Backblaze to decide
if it needs to update certain pages; surveys, which users can
voluntarily complete, and a user's IP address. Please also
review our
Backblaze Cookie Statement
.