Payments and Refunds

Last updated: February 12, 2020

Recurring Billing

Backblaze automatically bills your credit card each month, year, or every two years, unless you are set up with ACH. Billing is based on the plan for which you signed up. For one-year and two-year plans, we will send an email to the account's email address ahead of time to remind you that your renewal is coming up.

No Refunds on Monthly Plans

The free trial is designed to let you experience the service. If you sign up for a monthly subscription, you are welcome to cancel at any time, but we cannot issue any refunds.

Refunds on One-Year/Two-Year Plans

The free trial is designed to let you experience the service. However, if you sign up for a one-year or two-year plan and decide to cancel, you can request a full refund up to 30 days after subscribing to the service.

Prorated Licenses

To minimize the number of charges in your account, and to line up all licenses in an account so they renew at the same time, Backblaze prorates incremental licenses added to an existing account. Specifically, a license added mid-subscription will be prorated (based on the selected plan price) to the next billing date.

Charge Disputes

If you have any dispute regarding charges to your account, you have 45 days from the date of the charge to dispute it. Please contact our Support Team regarding any questions concerning a charge.

Canceling Service

To cancel your subscription, simply sign in to your Account, and delete all Computers & Licenses. Our guide is here. Support representatives cannot cancel a subscription on your behalf.

Lapsed Subscriptions

If your Backblaze subscription lapses and we are unable to bill your account to renew your subscription, computers on your account will stop backing up. Continued non-payment will result in your backed up files being deleted.

Customer Support

If you have any questions about Backblaze payments and refunds or need a refund, please contact Backblaze customer support.

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