Backblaze Customer Support Plans

All Backblaze Computer Backup and Backblaze B2 Cloud Storage customers receive GIGA support as part of their subscription and can add on our TERA or PETA support plans for each service.

FEATURES
Giga
Support
Tera
Support
Peta
Support
Product API Documentation (B2 only)
API Sample Code (B2 only)
Knowedge Base Access
Email Support
(9:00am to 5:00pm Pacific Time)
Target response time
Service Level Agreement Available
B2 Cloud Storage
Computer Backup
24/7 Service Availability Hotline /
Slack Connect channel w/ Backblaze
Target Response Time(1)
Named Customer Contacts
with Access
Pricing
Computer Backup Plan
B2 Cloud Storage Plans
Both Computer Backup & B2 Plans
✔
✔
✔
✔
1 business day
✔
✖
✖
✖
✖
Free
Free
Free
✔
✔
✔
✔
4 business hours
✔
✔
✖
✖
2
$150 / month,
billed annually
$150 / month,
billed annually
$250 / month,
billed annually
✔
✔
✔
✔
2 business hours
✔
✔
✔
2 hours
5
$400 / month,
billed annually
$400 / month,
billed annually
$700 / month,
billed annually

1 - For each valid service availability hotline inquiry, Backblaze will provide a status response within this timeframe