Backblaze Policies

Backblaze Processor and Sub-Processor List

Last updated: January 19, 2023

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1. Definitions

  1. 1.1. Customer: The owner of a Backblaze account.
  2. 1.2. Service(s): Backblaze Personal Backup, Backblaze Business Backup, Backblaze B2 Cloud Storage or any combination of the three services.
  3. 1.3. Customer Files: The data a Backblaze Customer uploads to a Backblaze Service.
    • Individual Accounts
      • Joint Data Controller: Customer
      • Joint Data Controller: Backblaze
    • Organization Accounts
      • Data Controller: Customer
      • Data Processor: Backblaze
  4. 1.4. Customer Account Data: The data Backblaze collects from the Customer to operate their Backblaze account regardless of the Backblaze Service you use.
    • Data Controller: Backblaze

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2. Backblaze Customer Account Data list

  1. 2.1. Backblaze considers the following Customer Account Data elements as potential sources for Customer personal information. We may collect these data depending on the services you use and the features you activate or use.
    • email address
    • name (first or last or both)
    • physical address including street/city/country/postalcode/zipcode
    • phone number
    • last-4 digits of credit card
    • credit card expiry date
    • computer name(s)
    • drive name(s) assigned to each computer
    • TCP/IP address

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3. Table of Sub-Processors for Customer Files and Processors for Customer Account Data – Storage Only

Company Function Location of Facility/Business
CoreSite One Wilshire, LLC A data center which stores Customer Files for Backblaze accounts created in the US-East region and Customer Account Data for all regions Reston, Virginia, USA
CyrusOne, LLC A data center which stores Customer Files for Backblaze accounts created in the US-West region and Customer Account Data for all regions Phoenix, Arizona, USA
Interxion Netherlands B.V. A data center which stores Customer Files and Customer Account Data Storage for Backblaze accounts created in the EU-Central region Amsterdam, Netherlands
Sungard Availability Services LP A data center which stores Customer Files for Backblaze accounts created in the US-West region and Customer Account Data for all regions Rancho Cordova, California, USA
Quest Media and Supplies, Inc. A data center which stores Customer Files for Backblaze accounts created in the US-West region and Customer Account Data for all regions Roseville, California, USA

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4. Table of Processors and Sub-Processors for Customer Files

Company Function Location of Facility/Business
Datastax, Inc. A firm which provides Backblaze with consulting services on our Cassandra database which stores the names of Customer Files. Santa Clara, California, USA
Rookout, Inc. A service used to debug the Backblaze production system, which may temporarily store Customer Files during the debugging process. Palo Alto, California, USA

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5. Table of Processors for Customer Account Data

Company Function Location of Facility/Business
Amazon Web Services, Inc. A service used by Backblaze for internal data storage and backup/archive. Seattle, Washington, USA
2ndSite, Inc DBA FreshBooks A service used by Backblaze for accounting and manual purchase orders. Toronto, Ontario, Canada
HubSpot, Inc. A service used by Backblaze for sending marketing email messages to customers which collects customer email addresses. Boston, Massachusetts, USA
Oracle America, Inc. NetSuite A service used by Backblaze for accounting and electronic invoicing which collects credit card information and related data. Austin, Texas, USA
Plivo, Inc. A service used by Backblaze as a SMS provider for non-EU customer verification which collects customer phone numbers. Austin, Texas, USA
Salesforce.com, Inc. A service used by Backblaze for customer relationship management which collects emails of current and potential business customers. San Francisco, California, USA
SendGrid A service used by Backblaze to send account messages to customers which collects customer email addresses. San Francisco, California, USA
Stripe, Inc. A service used by Backblaze for processing online payments which collects customer credit card numbers and contact information. San Francisco, California, USA
Twilio, Inc. A service used by Backblaze as a SMS provider for EU customer verification which collects customer phone numbers. San Francisco, California, USA
Zendesk, Inc. A service used by Backblaze to manage customer communications which collects and stores email addresses plus any personal data a customer may disclose when corresponding with our Support team. San Francisco, California, USA

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