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Advanced Windows Help




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1. Backblaze delays finding my external drive or new files
Backblaze was designed to be lightweight. There is a small process that slowly scans your computer looking for new/changed files. It can take about an hour or two to scan across all drives for an average user. When you plug in an external drive, it may take Backblaze anywhere from a 1-120 minutes to schedule the files on the external drive to be backed up online.
There is a way to force an immediate rescan. It will slow your computer down for a few minutes while it scans all your drives. You can force the rescan by holding down the ALT key and clicking "Restore Options..." button.




2. The Backblaze installer remembers past account information
When Backblaze is installed on a computer again, it remembers the past account information. If you want to install Backblaze under a different account (email address), you can hold down the ALT key and click "Install Now" button to sign in with a different account (email address).

 



3. Getting Backblaze to Backup (not be offline)
At a very profound level, Backblaze is very VERY simple, it just does HTTPS posts to our datacenter. If Backblaze doesn't backup when you click "Backup Now" and is reporting that is offline, then you can try the following things:

a) Anti-virus and Firewalls often stop Backblaze from communicating or working correctly. Below is a list of Firewalls and anti-virus programs and how to disable them. Remember, you are probably running two or three or even more of these: http://www.backblaze.com/disabling-firewall.html

b) Backblaze does not support "network proxies". But don't worry, you do not have a "proxy" unless you are inside a large business with an old network.

c) The Backblaze installer is designed to get you online, or fix your network connection if you are not online.
So run the installer right over the top of whatever you currently have (even if you are already running the latest version!), and after running the installer make absolutely sure these three files exist on your computer:

On Windows 32 bit:
C:\Program Files\Backblaze\bztransmit.exe
C:\Program Files\Backblaze\bzfilelist.exe
C:\Program Files\Backblaze\bzbui.exe

On Windows 64 bit (some Vista and some Windows Seven):
C:\Program Files(x86)\Backblaze\bztransmit.exe
C:\Program Files(x86)\Backblaze\bzfilelist.exe
C:\Program Files(x86)\Backblaze\bzbui.exe

If these three files do not exist, STOP, this is your problem, you are running an anti-virus program or firewall
that is stealing the binaries from Backblaze's installer.

d) Try having a friend who has a laptop come to your home with their laptop and plug into your network and install Backblaze. Either it will work, or it won't. Both outcomes are VERY interesting. If it works, then your computer has the settings problem. If it does not work, your network has the settings problem. Contact us with the results from this experiment and we can help you with the rest.

e) Have a super technical friend or "Geek Squad" help get Backblaze installed and your network working.
http://www.geeksquad.com/