PagerDuty uses Backblaze for Business to securely back up their employees' data.
The first thing Matt Spring, IT Manager, noticed when he joined
PagerDuty was that they worked in the cloud. While everyone
carried around a laptop or perhaps had a desktop system, there
were no file servers, no database servers, no mail servers, no
servers of any kind located in the office. At first glance, it seemed
everyone simply connected to the Internet and used cloud-based
applications, but as Matt soon discovered many people were also
using Mac-based applications as well. Matt instinctively knew he
had a “backup” problem and he had to act to ensure the
organization would not lose important data.
The “backup” problem that Matt faced, is one encountered by companies that
use both cloud-based and PC/Mac-based applications in their environment.
For example, a company might use a cloud-based HR system, but Office
applications on their laptops and desktops. While Matt had some confidence
the cloud-based data was backed up, the local data on the company’s laptops
and desktops was not being backed up.
Matt Spring joined PagerDuty as
their first IT hire. PagerDuty is a
high-growth company that
provides the leading digital
operations management platform
for businesses. Matt is a self-described
jack-of-trades and was
brought on board to help build
out the network for a new building
and provide comprehensive IT
services. During his tenure, Matt
and his team have supported
PagerDuty as they’ve grown their
staff nearly 10-fold.
As Matt was building a list of backup vendors, he
included Backblaze; he was aware of them because he
had been following their Hard Drive stats blog posts.
He appreciated the company’s transparency and
included them in the list. His primary criteria for
selecting a backup service was that the solution had to:
Be able to be installed with little or no user involvement.
Automatically backup all the data on a laptop or desktop with no user intervention.
After a review process, he chose Backblaze for Business.
As PagerDuty grew, so did the number of laptops and
desktops, and Matt and his team ensured that
Backblaze was installed on all of them. This was
especially important to PagerDuty as some of the newly
hired employees worked in other locations across the
globe. Matt could send them a system provisioned
with Backblaze and from the moment the new
employee started working, they were being backed up
to the Backblaze cloud.
One of the features that Matt likes is how Backblaze
scans the users’ system looking for data to backup
versus having to pick and choose folders and files. He
points out how he once restored an “Office autorecovery
file” from Backblaze when a user forgot to
save several hours of work before their system crashed.
He commented that
“no other cloud backup system
that I know of would have automatically backed
up that file.”
Over the years that PagerDuty has been a Backblaze for Business customer, they’ve had
several instances where they needed to restore data. Every restore has been successful.
As a bonus, most users find the restore process easy
enough so they can restore their own files, but Matt and
his team have from time to time done complete system
restores to replace a failed or lost system.
Recently, Matt and his team upgraded for free to the
most recent release of Backblaze for Business. This
release included “Business Groups.” This feature allows
administrators to organize users into groups for billing
and management purposes, for example: administrators,
executives, and staff. Groups can also be managed or
unmanaged, for example, having contractors and interns
in a managed group where IT controls the restore
process, while company employees could be in one or
more unmanaged groups as desired.
Matt appreciates the flexibility that Business Groups provides.
As PagerDuty continues to grow, Matt expects the
organization to be more and more dispersed, with even
more employees and contractors spread out
internationally. While this presents many challenges for
IT, one thing Matt already has covered in having the data
sitting on the company’s laptops and desktops
automatically and securely backed up to the Backblaze
About Backblaze for Business
Backblaze for Business is automatic, unlimited, and
secure cloud backup for laptop and desktop client
systems in small and medium-sized businesses. Costing
only $x per year per computer for unlimited storage,
Backblaze for Business is the perfect combination of a
set-and-forget backup solution for users combined with
flexible administrative features like Business Groups to
simplify billing and user management.
Unlimited data for each PC or Mac backup
Automatic scanning for files to backup
Files secured with military-grade encryption
Data centers are SSAE-16/SOC 2 compliant
Flexible “business groups”
Managed or unmanaged groups
User or administrator data restores
Mobile access to backups via iOS and Android devices
Backs up Mac OS 10.8+ and Windows 7, 8, & 10 personal systems