Backblaze for Business simplifies data backup billing and management
Back in 2009, Bright Bear Technology Solutions
started with hourly break-fix services, just like
everyone else in the business. They billed hours,
solved problems, and built a stellar reputation.
Over time they extracted the best practices from
their most successful deployments to create a
group of managed services they, and more
importantly their customers, could rely on.
Today, these services are the cornerstone of their
thriving managed services business.
“We start with backup,”
Nathan is fond of saying, “For a
managed service provider, a good
backup makes everything less stressful.”
That’s where Backblaze for Business
comes in. Bright Bear uses Backblaze in
their portfolio of managed services to
backup the data on their customer’s Mac
and Windows-based client systems.
Nathan Phinney is the President of
Bright Bear Technology Solutions, an IT
Managed Service Provider in Irvine,
California. They offer turnkey IT
solutions built on a managed service
platform based on proven processes
and methods from their most
For a managed service provider, a
good backup makes everything
- Nathan Phinney
They decided to look at other solutions for client backup and
tried Backblaze for Business. Backblaze provided unlimited
data storage for each client system, was easy to setup and
use, and was a fixed price. No surprises, just backup – it fit
right into the Bright Bear philosophy. They made the switch
to Backblaze and never looked back. Backblaze for Business is
now part of the Managed Services solution set they provide
to their customers.
In early 2017, Backblaze introduced a new version of
Backblaze for Business that included Groups, centralized
billing, improved license management and more. Led by
Roger Gentry, Project Manager at Bright Bear, they migrated
their customers to the new version of Backblaze within the
first few days that the new version was available.
Their previous backup solution was tier-based, charging by the
amount of data each computer stored. Randomly and unknowingly,
a customer would exceed their storage limit causing either
the system to stop backing up or an unexpected increase in the
cost. As a consequence, Bright Bear spent non-productive time
managing backup quotas, computer-by-computer, a process that
would not scale as their business grew.
After reviewing the potential configurations, Roger selected a
single group implementation for Bright Bear.
This configuration allowed Bright Bear to:
The single group set-up works well for Bright Bear, but a
Managed Service Provider can also chose other options. For
example, you can create multiple business groups, perhaps
assigning a given group to given customer or department.
Each group has it’s own billing, but one administrator can
manage the billing for multiple groups. This is ideal when
you need to know the expense of each individual group, but
want to pay one bill.
Another feature of groups is that you can choose how you
want to manage the backup of the group members:
Managed - In managed groups administrators are able to
“manage” a member’s Backblaze account, including: Browsing
data; Creating restores; And updating account information
for a user. A user must “opt-in” by acknowledging the
administrative rights to join a Managed Group.
Unmanaged - In an unmanaged group, administrators are
responsible for paying for the Backblaze service the Group
provides, but are otherwise unable to manage a
If you have multiple groups, you can have a combination of
managed and unmanaged groups as needed.
Bright Bear believes it is their job to make technology work
for their customer’s – not the other way around. As such, they
use reliable, best-in-class products as part of their managed
service. This lets their customer’s spend their time being
homebuilders, dentists, industrial fabricators, or whatever and
let’s Bright Bear do the IT part.
About Backblaze for Business
Backblaze for Business provides unlimited, automatic data
backup for Mac and Windows clients for as little as
$x/month per computer. In Backblaze for Business,
Groups allow businesses, organizations, and even families to:
Organize their Backblaze users into groups that can be set-up, managed, and billed centrally.
Create managed groups that allow the group admins to manage the restores for all group members.
Easily see the backup status of all users in the group.
Manage adds, deletes, and changes of Backblaze for Business licenses from a single console for all group members.