Backblaze Privacy Policy


Updated 3/6/13 to add Backblaze Mobile paragraph.

This Privacy Policy explains what personal information is collected and how it is used and protected by Backblaze Inc., its websites (including www.backblaze.com), products and services (collectively, the “Service” or “Services”.) Backblaze defines Personal Information as your name, email address or billing information, or other data which can be reasonably linked to such information.
By using the Services, you expressly consent to the use of data as described in this Privacy Policy.

How Backblaze Uses Information
Backblaze is committed to providing a high-performance, secure, easy-to-use online backup service. Data collected is used exclusively with the goal of providing and improving this service.
No Spam. Backblaze will not sell, rent, trade or give away your email address or other contact information to any other organization.
No Spyware/Adware/Malware. Backblaze software is designed to backup your files online and contains no spyware or other unwanted applications.
No Third Party Advertising. Backblaze does not intend to advertise for other organizations through its website or email communications.
Your Data is Protected. Backblaze encrypts all data on your system and then sends it to Backblaze over an encrypted connection to ensure your data is secure.
We aim to provide you an excellent experience with our service. For additional detail on how we handle your data or to contact us with questions, please see the rest of the Privacy Policy below.

Information Collection
Website Cookies and Logs
When you visit www.backblaze.com and other Backblaze websites, our servers automatically collect certain information such as your IP address, browser type, page requested, cookies, etc. This information is used to provide a custom experience, keep your session active, or improve the service.
Information You Provide
You may provide information such as your name, email address, or other requested information to purchase or use the service. You may also provide us information when you email or call us, or through feedback and other forms on the website.
Backup Service
By using the online backup service, the system automatically encrypts and transfers your files to Backblaze servers. Certain information will be available to Backblaze such as type of operating system, file types, or sizes to enable Backblaze to provide the service or help support you. Backblaze will never look at your actual files.
Backblaze does not intentionally gather information about visitors under the age of 13.
Backup Mobile
If you choose to use Backblaze Mobile, we will post the operating system of the device, the "hguid", and the Backblaze Mobile app version to our data centers. The hguid is a unique customer identifier for Backblaze. This information is logged and used for customer support and product improvement activities. This information is not public.

Sharing and Disclosures
Service Providers
Backblaze does not disclose personal information to service providers, except to process credit card transactions. The data used to process credit card transactions adheres to a strict privacy policy supported by TrustE and BBBOnline and is available via: www.backblaze.com/privacy/creditcard. Backblaze may use third party service providers (e.g. hosting providers) and your data will only be stored in encrypted form and only as necessary to provide you the service.  We may share certain aggregated non-personal information (such as total volume of data Backblaze stores) with third parties.
Law Enforcement
Backblaze may disclose personal data to third parties, with or without notice, (a) where required by law, (b) to protect and defend the rights of Backblaze, (c) or to enforce the Backblaze Terms of Service.
Corporate Change
If Backblaze is involved in a merger, acquisition, or any form of sale of some or all of its assets, we will provide notice before personal information is transferred and becomes subject to a different privacy policy.

Security
Backblaze is committed to the security of your data and has put in place industry standard physical and electronic enforcement mechanisms. Backblaze products automatically encrypt your data before transmission and send the encrypted data using industry-standard Secure Socket Layer (SSL) encryption. Your data is stored in a secure location with access controls for authorized employees only.

Communication
From time to time, Backblaze will communicate with you via email.  There are two types of email you may receive;
1) Service related:  Service-related email such as a confirmation of password change, expiration of credit card, notification of a service change or availability of a new product version, or to reply to, or inform you, of a support issue.  You can not opt out of receiving these messages as they are part of the service.  To stop receiving these messages you must discontinue using the service.
2) Backblaze related: Backblaze service news and related material such as tips-and-tricks, service promotions (refer-a-friend, etc.), company news, Backblaze sponsored contests and similar types of material.  By using the Backblaze service and agreeing to the terms of service you have opted-in to receive such email.  You may opt-out of receiving such email using the opt-out mechanism provided in a given email or entering your email on our unsubscribe  page and you will no longer receive email of this type.
Note: if you provide us your phone number, we may contact you to discuss the service as well. You are not required to provide your phone number to use the service.

Updating or Removing Information
Users may update or remove their information by signing in to www.backblaze.com or contacting Backblaze support. To remove your information, please visit your account and click “Cancel Account.” If you cancel your account, some of your data may still be retained in our archives or backups.

Privacy Policy Changes
Backblaze may update this Privacy Policy from time to time. We expect these changes to be minor. New policies will be posted to www.backblaze.com/privacy and, for material changes, we will announce more prominently (including potential email notification.) Your continued usage of the Service expressly constitutes consent.

Safe Harbor
Backblaze supports the Safe Harbor Privacy Principles as covered in this Privacy Policy.

Privacy Complaints
Backblaze is committed to protecting your privacy. If you have a privacy complaint, please contact us directly first to attempt to resolve any issue by visiting www.backblaze.com/privacy.

Contacting Backblaze
To view the latest version of this Privacy Policy and for any questions, comments, suggestions, or concerns, please contact us.