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    Locate a userPub File for Troubleshooting (Mac)
    • 26 Apr 2024
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    Locate a userPub File for Troubleshooting (Mac)

    • Updated on 26 Apr 2024
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    Article summary

    A userPub.pem file is unique to each computer backup. You may need to provide this file to the Backblaze Support team to troubleshoot your account.

    Locate a userPub.pem File

    1. Press Command+Shift+G on your keyboard to open the Go to Folder dialog.
    2. Enter /Library/Backblaze.bzpkg/userPub.pem in the field, and click Go or press Enter depending on your OS version.
      A dialog is displayed and lists the contents of the Backblaze.bzpkg package.
    3. Locate and select the userPub.pem file in the package.
    4. Double-click the file or click Open depending on your OS version.
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