Comcast Secure Backup & Share Shut Down


Comcast, the largest high speed internet provider in the US with over 20 million subscribers, launched an online backup service called Secure Backup & Share in 2010 through a partnership with Mozy.

This Thanksgiving weekend, December 1, 2013, Comcast Secure Backup & Share is shutting down and deleting all customer data.

Comcast Secure Backup & Share offered:

  • 2GB for free
  • 50GB plan for $5/month
  • 200GB for $10/month

The first question is, “Why are they shutting the service down?”
It’s unclear and they don’t say. However, when Comcast announced this partnership in 2010, Mozy had a strong focus on consumers. Since its acquisition by EMC, Mozy has been moving away from consumers to focus on enterprise sales.

Perhaps this contract has expired and Mozy decided to continue defocusing on consumers by not renewing the contract?

Alternatively, or additionally, in February 2011 Mozy cancelled their unlimited service, saying the cost of storage was growing too quickly and that it was inevitable that all online backup companies would have to discontinue their unlimited offerings. We disagreed, explaining why our cost of storage would enable us to continue, and re-committed Backblaze to unlimited online backup.

Canceling their unlimited plan and switching to a 50GB plan for $6/month upset many of their users.

Thus, perhaps Comcast found that customers strongly preferred the unlimited storage model so as not to have to worry about usage caps or surprise charges?

Or perhaps the contract from Mozy became increasingly expensive as Mozy’s underlying cost of storage was too high?

And the second question of course is, “What should all those customers do to backup the data on their computers?”
Obviously, we think the answer is customers should sign up with Backblaze.

Signing up with Backblaze enables customers to:

    1. 1. Still keep backing up their data for $5/month.
    1. 2. Get completely unlimited storage instead of 50GB.
    1. 3. Have all data automatically backed up.

Did you ever use Secure Backup & Share?
Have other theories on why it may be shutting down?


About Gleb Budman

Gleb Budman is a co-founder and has served as our chief executive officer since 2007, guiding the business from its inception in a Palo Alto apartment to a company serving customers in more than 175 countries with over an exabyte of data under management. Gleb has served as a member of our board of directors since 2009 and as chairperson since January 2021. Prior to Backblaze, Gleb was the senior director of product management at SonicWall and the vice president of products at MailFrontier, which was acquired by SonicWall. Before that, he served in a senior position at Kendara, which was acquired by Excite@Home, and previously founded and successfully exited two other startup companies.