Return a USB Restore Drive
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    Return a USB Restore Drive

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    Article Summary

    When you create a restore using the Backblaze web console, you have the option to order a USB hard drive that contains your data. If you do not need to keep a USB drive after you restore a large amount of data, you can return the drive within 30 days to receive a refund, effectively making the process of restoring free!

    Note the following items:

    • The 30-day timer begins the day that you receive the drive and ends when the returned drive is postmarked.
    • To ensure that this program continues to be sustainable for all customers, there is a limit of five (5) returned drives per account per 12-month period. You are free to order as many as you want; however, you can return only five (5) drives.
    • You are responsible for return shipping costs back to Backblaze. If you reside outside of the US, Backblaze does not pay for taxes, duties, customs, or fees. You can arrange to have them prepaid before shipping or billed to the shipper (you). Backblaze refuses packages that arrive postage due, or have taxes, fees, duties, customs, or fees upon delivery. All USB restores are prepared and shipped from the US, even if your data is stored in a non-US data center.
    • You do not have to ship with a fast and potentially expensive service. However, Backblaze recommends that you use a service that provides a tracking number just in case the package does not arrive. If you can specify delivery days with your shipper, note Backblaze cannot receive shipments on Saturdays or Sundays. You cannot drop off your returned drive in person.
    • After Backblaze receives the drive, the refund is processed within a few business days. A status email for refunds is typically sent depending on account settings. The Billing page also reflects the refund. Refunds are sent to the same card that you use to purchase the drive.

    To take advantage of this program, place a USB drive order using the standard restore process in the Backblaze web console. When you are ready to return the drive (within 30 days), erase the drive, pack it back in the inner box, and include the cables or power adapters that were included. Do not include packing peanuts.

    Include a printed copy of your Billing page from the Backblaze account that placed the order for the USB drive. To access the Billing page, sign in to your Backblaze account, navigate to Billing in the left column, and click Print. Ensure that the USB drive purchase appears on that page. If it does not, you may be signed in to the incorrect account. Backblaze may not be able to refund the returns that do not include a printout of the correct billing information.

    To return the drive, ship to the following address:

    Backblaze Restore Refund
    201 Baldwin Ave
    San Mateo, CA 94401

    Do not drop off your drive in person.

    Backblaze cannot refund any customs, fees, tariffs, taxes, or duties that are leveraged by your government. However, you may be able to apply for a refund if you paid anything additional upon delivery. These sources for Canada, UK, EU, and Japan provide more information.

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