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Create a Restore (Client)
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Create a Restore (Client)

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Article summary

Version 9.0 of the Backblaze Computer Backup application has a built-in restore application that lets you download files directly to Macs that run macOS 11 Big Sur and newer, or PCs running Windows 7 and newer.

Note
The Backblaze Computer Backup restore application requires slightly more free space than the size of the restore on your machine. If there is not sufficient space to prepare and download the requested files, the application indicates that there is not enough free space and advises you of next steps. To create sufficient space for the restore, you must free up space in the destination location, select a different destination, or pick a temporary data drive that has more free space than the one that is currently selected. For more information about changing your Temporary Data Drive, click here.

Use the Backblaze Computer Backup Restore App

  1. Open the Backblaze application, and click Restore Options.
  2. In the dialog, select Restore App.
    If you do not see this option, you must update your software to the latest version.
  3. Enter the email address that is associated with your Backblaze account, and click Next.
  4. In the Computer dropdown menu, select the computer that contains the files that you want to restore.
  5. To set the time period that you want to restore from, click Change (Mac)/Set (Windows), adjust the date and time as desired, and click Set.
  6. To set the location to which your files are restored, click Change and select one of the following options:
    • Custom Folder If you select this option, select the folder that you want to restore your files to and click Choose Folder.
    • Same location and skip identical files
    • Same location and overwrite identical files
  7. Select the files and folders that you want to restore, and click Restore.

The Restore Progress dialog displays the progress of your restore. After the restore is complete, it is downloaded to the location on your computer that you specified earlier.

Configure Permissions to Allow the Restore App to Access Data

When a restore is created using the Restore App, the client will create a temporary folder called active to download it. After the restore has finished downloading, it’s moved to the your selected destination folder. Sometimes this action can cause the folder to have restrictive permissions that do not allow for the restore to complete. You must allow Read/Write permissions  for the temporary download folder.

Configure Permissions for Mac

  1. Press Command and Space to open Spotlight search.
  2. Enter /Users/<name>/Library/Application Support, and open the Application Support folder.
  3. Right-click or hold control and click the BackblazeRestore folder. 
  4. Select Get Info.
  5. In the bottom right, click theicon to make changes.
  6. Enter your computer's password, and click OK.
  7. Under Sharing & Permissions, set the admin user's permission to Read & Write.
    Settings for Staff and Everyone do not need to be adjusted.
  8. Click the  icon to confirm the changes.

Configure Permissions for Windows

  1. Open File Explorer, and enter C:\ProgramData\Backblaze\bzdata\
  2. Right-click on the bzrestore folder, and select Properties.
  3. Select the Security tab, and click edit.
  4. Select Authenticated Users.
    Settings for System do not need to be adjusted.
  5. Select Full Control, and click OK.
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