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    Account Security
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      Account Security

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        Article summary

        Backblaze takes your account security very seriously. Backblaze provides multiple account authentication options:

        • Two-factor verification (2FV)
        • Time-based one-time passwords (ToTP)
        • Single sign-on (SSO)

        You can create your Backblaze account using email and password credentials, or you can link your account to one of your other accounts using SSO. After you create an account, you can change your sign-in preferences, email address, or password at any time. However, some Backblaze Groups may restrict the ability of their members to change sign-in credentials.

        Multi-factor authentication (MFA) is required

        By default, Backblaze enables email MFA on your account unless you select a different MFA option. Backblaze will send a 6-digit code to the email associated with your account. If you cannot access that email account, go to Backblaze.com, sign in, and select the Change Email and Resend Code option.

        Email and Password

        If you create an account using an email address and password, your password must meet specific security criteria.

        SSO

        If you set up your account with SSO, the SSO provider handles the process of signing in to Backblaze. This typically means that you use the email address that is associated with your SSO account when you sign in to the Backblaze web UI. Your SSO provider's sign-in screen appears, and you must follow the on-screen prompts. After the process is complete, you are returned and signed in to the Backblaze web console.

        If you already created a Backblaze account using an email address and password and you want to enable SSO, see Enable SSO for Individuals.

        Troubleshooting

        Keeping your Backblaze account safe requires that you change your password if Backblaze finds that it is not sufficiently secure. If you have trouble signing in to your account, check the email address that is associated with your account to see if Backblaze sent you a message about the issue. If you still have trouble with your account, contact Backblaze Support.

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