Backblaze would like to extend our deepest sympathies to the people affected by Hurricane Sandy. We hope your recovery and return to any semblance of “normalcy” is swift.
Many of our customers are located in the areas devastated by Hurricane Sandy and thus many of you may need to recover lost data from our online backup service over the coming weeks. Our goal is to make that as easy and seamless as possible.
We have setup a dedicated email address for customers who lost data in Hurricane Sandy and need help recovering their data: email@example.com (For everyone else and requests unrelated to restoring data, please contact the Backblaze Support team by visiting: help.backblaze.com and submit a support request.
Additionally, while you can always download your data for free, if you are in the FEMA Disaster Declared Area (affected areas in Connecticut, New York, and New Jersey) and need your data sent via FedEx on a USB Hard Drive or USB Flash Drive, we will provide a 50% discount on these services through the end of November. To use this discount, please order your data restore and email firstname.lastname@example.org with your information to receive a 50% refund.
Again, our thoughts are with those impacted and hope your life can get back to normal quickly.
If you would like to make a donation to assist those affected by Hurricane Sandy, please contact the American Red Cross or donate to the relief organization of your choice.