An Invitation for CrashPlan Customers: Try Backblaze

By | August 22nd, 2017

Welcome CrashPlan Users
With news coming out this morning of CrashPlan exiting the consumer market, we know some of you may be considering which backup provider to call home. We welcome you to try us.

For over a decade, Backblaze has provided unlimited cloud backup for Windows and Macintosh computers at $5 per month (or $50 per year).

Backblaze is excellent if you’re looking for the cheapest online backup option that still offers serious file protection.” — Dann Berg, Tom’s Guide.

That’s it. Ready to make sure your data is safe? Try Backblaze for free — it’ll take you less than a minute and you don’t need a credit card to start protecting your data.

Our customers don’t have to choose between competing feature sets or hard to understand fine print. There are no extra charges and no limits on the size of your files — no matter how many videos you want to back up. And when we say unlimited, we mean unlimited; there are no restrictions on files, gigabytes, or restores. Customers also love the choices they have for getting their data back — web, mobile apps, and our free Restore by Mail option. We’re also the fastest to back up your data. While other services throttle your upload speeds, we want to get you protected as quickly as possible.

Backblaze vs. Carbonite

We know that CrashPlan is encouraging customers to look at Carbonite as an alternative. We would like to offer you another option: Backblaze. We cost less, we offer more, we store over 350 Petabytes of data, we have restored over 20 billion files, and customers in over 120 countries around the world trust us with their data.

Backblaze Carbonite Basic Carbonite Prime
Price per Computer $50/year $59.99/year $149.99/year
Back Up All User Data By Default – No Picking And Choosing Yes No No
Automatically Back Up Files Of Any Size, Including Videos Yes No Yes1
Back Up Multiple USB External Hard Drives Yes No No
Restore by Mail for Free Yes No No
Restore Older Versions of Files for Mac or PC Yes No2 No2
Locate Computer Yes No No
Manage Families & Teams Yes No No
Protect Accounts Via Two Factor Verification, SMS & Authenticator Apps Yes No No
Protect Data Via Private Encryption Key Yes No No2
(1) All videos and files over 4GB require manual selection.  (2) Available on Windows Only

To get just some of the features offered by Backblaze for $50/year, you would need to purchase Carbonite Prime at $149.99/year.

Reminder: Sync is Not Backup

“Backblaze is my favorite online backup service, mostly because everything about it is so simple, especially its pricing and software.“ Tim Fisher — Lifewire: 22 Online Backup Services Reviewed

Of course, there are plenty of options in the marketplace. We encourage you to choose one to make sure you stay backed up. One thing we tell our own friends and family: sync is not backup.

If you’re considering using a sync service — Dropbox, Google Drive, OneDrive, iCloud, etc. — you should know that these services are not designed to back up all your data. Typically, they only sync data from a specific directory or folder. If the service detects a file was deleted from your sync folder, it also will delete it from their server, and you’re out of luck. In addition, most don’t support external drives and have tiered pricing that gets quite expensive.

Backblaze is the Simple, Reliable, and Affordable Choice for Unlimited Backup of All Your Data
People have trusted Backblaze to protect their digital photos, music, movies, and documents for the past 10 years. We look forward to doing the same for your valuable data.

Your CrashPlan service may not be getting shut off today. But there’s no reason to wait until your data is at risk. Try Backblaze for FREE today — all you need to do is pick an email/password and click download.


Update 8/23

We’ve created a FAQ with answers to these questions and more at Top Questions from CrashPlan Users.

We added a blog post that current CrashPlan users might find useful entitled, How to Migrate All of Your Data from CrashPlan.

Update 9/6

We’ve been asked by CrashPlan customers if we could remind them before their subscription ends so they will not be vulnerable to data loss when their backup plan with CrashPlan terminates. Enter your email and the date you’d like to be reminded in the form below and you’ll get a friendly reminder email from Backblaze to start a new backup plan.



 

Gleb Budman
Co-founder and CEO of Backblaze. Founded three prior companies. He has been a speaker at GigaOm Structure, Ignite: Lean Startup, FailCon, CloudCon; profiled by Inc. and Forbes; a mentor for Teens in Tech; and holds 5 patents on security.

Follow Gleb on: Twitter / LinkedIn / Google+
  • dontsh00tmesanta

    I have 5tb…no good?

  • Eric Pearl

    your home page says, “350 million GB stored & over 20 billion files recovered (and counting)” and I sure you you mean PB not GB!

  • Amedee Van Gasse

    I have a mix of Windows, Linux, Mac devices, and even a QNAP NAS. I currently have Crashplan Family. I am considering to replace that with Duplicity on Linux, cwDup on Windows, Time Machine on Mac and QNAP Hybrid Backup Sync on the NAS, all powered by Backblaze B2 Cloud storage in the backend. I have about 1 TiB to backup. Will this be cost effective? Or is it better to have a “normal” Backblaze account for a pc and use B2 only for the NAS?

  • Evan Wood

    I would love to join you. I need a Network back up for my home NAS. Thats the ONLY thing that is keeping me from you. PLEASE add support. Or let me just rclone all my data directly over.

  • timothyhood

    One feature I’m not clear about: if I delete a file on my local storage, how long do I have to restore it from a BackBlaze backup before it is removed? Do I have the option to select the version of a file to be restored, or is only the latest version stored? How many versions are kept and over what time span?

    • We’d keep a copy of that file for 30 days and you would have 30 days of versions of it.

  • Hey,guys. If you need more keys.you can go https://www.goodkeyhome.com/. it worked perfectly.

  • Drakar2007

    I’m enjoying B2 so far (with Duplicati client) – my only request is, would there be any way to extend the login session on the B2 website? It seems like it’s logging me out every 5 minutes :(

  • Ning Wong

    Is there an alternative that you offer that’s comparable to Crashplan Home? For instance, I have my desktop, my laptop, and my wife’s laptop. I want to back them all up – what’s the best way for me to do that with Backblaze?

  • Doug R

    I’m coming from crashplan, and on windows10. One of things I liked was that I could backup to an external hard drive as well as the cloud. What would you suggest for that use case? Does Backblaze allow me to easily do that? Is there another program that I could you would recommend for the local piece and then BackBlaze for the cloud backup?

    • Hi Doug. All platforms these days come with backup apps. Macintosh has Time Machine, Windows has File History, and Linux has a number of choices that either come with the distro or are available from a repository. Many apps support local backup as well the cloud. Our B2 supports many integrations with backup apps. https://www.backblaze.com/b2/integrations.html

  • JW

    Lost opportunity to add a special coupon for CrashPlan users here :)

  • A year ago when I made the software selection for my home backup system, Backblaze was one of the possibilities.

    I’ve discarded you because you don’t support network share backups, I have a very small HDD, and I keep my data on a 1TB NAS, so it’s important for me to back up the NAS as the local HDD.

    Also, It’s not clear to me your policy about versioning and retention of deleted files. In CrashPlan is all infinite, what limit do you have?

    • Hi Fabio. Our Personal Backup retains files and previous versions for 30 days prior to the current date. You can restore any of those versions. Our B2 Cloud Storage has unlimited retention and also supports NAS.

  • Mark Webster

    Hi crash plan user here. I signed up today and paid the $50. Good thing. I could never get Crash Plan to work anyway. Sending you my terabytes of pictures as we speak.

  • Ning Wong

    Extend the backup from 30 days to unlimited and you’ll have 4+ more customers here.

    I like how you guys are replying and responding to us. Just don’t pull a Crashplan on us! :)

    • Ni Ning. We plan to be around. We all are listening to comments and suggestions made on these posts. Thanks!

  • Hi. Another soon Ex-Crashplan customer here. You do not have a linux backup client, don’t you?

  • Michael

    Gleb – So I’m on paid Crashplan looking for an alternative. My use case: I’m a photographer who needs daily 3-10GB backups, with let’s say, an 8TB archive on a handful of external drives. I’m looking for a solid backup solution as well as the ability to archive (and rarely access) these external USB drives that are rarely connected.

    Primary question: Does BB support uploading these drives so can they continue to exist in the BB Cloud?

    If so, could they be uploaded through a separate machine that would be disconnected once the upload effort is complete?

    Thanks in advance for your insight.

    • Hi Michael. It sounds like your needs exceed our consumer Personal Backup product. You might want to look at our B2 Cloud Storage, which is a general-purpose cloud object storage solution that integrates with a number of partners for managing data storage and archiving. https://www.backblaze.com/b2/integrations.html

      • Michael

        Got it. Thank you Roderick.

  • Jason Coleman

    You aren’t a replacement for those of us who are advance enough users to run Windows server OSes at home, so you really aren’t any better of a replacement then anyone else in that group (which did run on Windows server OSes). It’s extra silly because if I want to deal with tearing down my file server and replacing it with Windows 10, you’d be fine with it then.

    • Hello Jason. What you say is true of our consumer-level Personal Backup offering. You might want to look at our B2 Cloud Storage solution, which supports integrations with servers, and works with Macintosh, Windows, Linux, and other operating systems. https://www.backblaze.com/b2/cloud-storage.html

  • Peo Haggstrom

    My biggest concern is that Backblaze don’t have unlimited versioning of files. That was the main reason I picked Crashplan in the first place. Will you have this feature in the future?

    • Our Personal Backup product supports 30 day versioning of files. Our B2 Cloud Storage doesn’t have that limitation, and works with solutions from a number of vendors. https://www.backblaze.com/b2/integrations.html

      • Peo Haggstrom

        B2 isn’t comparable price wise to Crashplan as you are referring to. Would you be able to match Crashplan with unlimited versioning in the future?

        • CrashPlan offered a product that proved economically unviable, and we wouldn’t consider offering a product that would be economically unviable for us. I am sure that our customers don’t want that either, because we would be forced to end that product just as CrashPlan ended theirs, and how would that benefit our customers or us? That said, we have a history of innovating in hardware and software to make high performance cloud storage that is also economical–in fact we lead in that area. If we can find ways to give our customers better features at a reasonable price, we certainly will do that, and you can expect Backblaze to be the feisty company (as Fortune Magazine called us) that delivers those things in the future.

          • Peo Haggstrom

            Your blog post is pinpointing that you can match Crashplan and then you are saying that you are not able to do so? Why put up a comparison chart with no real comparison and vital information left out? I’m sorry to hear that your product is “economically unviable” for us customers (maybe even for Fortune Magazine). Many of us “home users” are a profit for many companies, hopefully yours too?

          • Hi Peo. You’ll have to point me to where we claim what you say we do. Our chart compares our service to Carbonite, which is one of the few remaining consumer cloud backup services that is similar to us. Our website contains troves of information about our product. If there is something specific, I would be happy to direct you to the appropriate webpage. I have to correct your misreading of my comment. It is not our product that is economically unviable–we have been profitable for ten years–but CrashPlan, as they were the ones who exited the market, not us, and are no longer providing unlimited versioning in a consumer product.

          • Peo Haggstrom

            All I’m saying is that a lot of us Crashplan customers picked them in the first place as they had unlimited upload and versioning. A lot of people here are requesting that feature. I will gladly switch to Backblaze if that feature was available for a reasonable cost. I do enjoy that you don’t throttle the upload but versioning is still very important to a lot of us customers. Sometimes files go corrupt and then that file uploads to the backup and you want to reach the older non corrupt file. Maybe extend the 30 days to 6 months or 12 months. Or maybe we could pay per GB for files that are deleted? Just a thought?

          • Michael Caswell

            Perhaps unviable at $5/month. But at $10/month? That’s what CrashPlan for Small Business is charging, with unlimited versioning and deleted file retention.

            I would also point out that your website, in stressing the virtues of BackBlaze over sync services, notes “if the service detects a file was deleted from your sync folder, it also will delete it from their server, and you’re out of luck.”

            That statement is absolutely true, but unfortunately it also applies in large part to BackBlaze. If I inadvertently delete a file and don’t notice it for several months, I am “out of luck”. Please consider creating a higher tier “BackBlaze Pro” service at $10/month that includes indefinite file retention and more robust versioning.

          • We’re hearing that a lot. Thanks for the comments.

  • jkdawson

    Two suggestions:

    1) I would probably sign up for backblaze immediately (and even pay for it a year at a time) if I Backblaze would only start the year when my Crashplan plan expires. As it stands now, my Crashplan subscription ends next year and I will have to remember to sign up for Crashplan far enough in advance to get a couple terabytes of photos uploaded to Backblaze before the Crashplan plan ends.

    2) I have the Crashplan family plan and backup 5 macs two it. Some sort of family plan or volume discount with Backblaze would be great.

  • Deborah Albert

    How long should it take to back up 10 TB?

    • Hi Deborah. That really depends on the upload speed of your internet connection and your performance settings in the Backblaze app. We just released an update (5.0) that is giving people some pretty impressive upload rates. We’ve internally tested our service backing up at over 100 Mbps, which means if you have a fast-enough internet connection, you could back up 50 GB in just one hour. You can test your performance speed using this link https://www.backblaze.com/speedtest/

  • James Bond

    If I have a mac, will Backblaze backup up , say NFS mounted volumes? How about volumes connected via iSCSI to Mac? Maybe I’ll just ditch my linux server.

    Thank you.

    • Hi James. Those are both networking protocols, so the answer is they won’t be backed up with Backblaze Personal Backup. They could be stored with our B2 Cloud Storage, however.

  • kadajawi

    I used to be a Backblaze customer before shifting to CrashPlan. Reasons: You didn’t do differential updates back then, which is quite an issue for photographers working on raw files… only a few bytes change, but because of those changes 20, 30+ MB had to be uploaded again. Imagine adjusting the white balance for hundreds of photos at once… bandwidth is absolutely an issue there. Also, your software had issues if the user had too many files, at one time I believe I had to upload everything from start again! That’s the point I moved.

    Also, while I like the thought of having _all_ my files backed up on Backblaze, there are some that are more important than others. So ideally there is a system to prioritize. Also, while I don’t need backups of programs, I’d like to be able to backup my settings and stuff like that.

    Here’s hoping you’ve improved since then. Also, no special offer for CrashPlan customers? :(

    • Our Personal Backup does do delta updates, which means that only the changed part of a file will need to be uploaded. If the file is over 30MB, the file is broken into 10MB chunks to be uploaded. If the file simply has data added to the end of the file, only the last chunk will be re-uploaded. If data is entered into the middle of the file, every chunk after that point will need to be re-uploaded, because the data has been pushed back and each following block changed.

      We include program and system settings in the backup, just not the program files or operating system files themselves.

      We don’t have a way to prioritize which files will be backed up, except that incremental updates will include only changes.

      CrashPlan customers can try us for free for 15 days to see if we suit their needs.

      • kadajawi

        I believe Lightroom changes the first few bytes when editing a photo, so this way of doing differential backups won’t help me much. CrashPlan was able to upload only what was actually changed. I suppose you want to keep server load low, but at the cost of bandwidth (which I don’t have). Doesn’t Backblaze have any photographers as customers? They can’t be happy with this… Lightroom allows side car files, but unfortunately not for DNG files, which is what I use.

        The problem is that there are no real (cloud based) alternatives, are there? Carbonite is hardly an alternative, and even if there are smaller companies that do something similar, who can say if they are going to be in business a year from now?

        Wasn’t it possible to exclude files/folders from backup? So basically I’ll have to deactivate all the folders except for the most crucial one, and when that is done, allow another folder. etc. I suppose that works, though it isn’t ideal as it requires A LOT of manual work. Like it’s going to take hours, if not days to exclude the files. And then there’s this reset to default button which can nix all that work without any warning.

        I know your philosophy, and I know you try to keep things as simple as possible. But by doing so, you’re creating a TON of trouble for some users. I am supposed to backup 16 TB now. My CrashPlan backup only ever got up to 5 TB, and uploading these 16 TB is going to take years. Most of the data doesn’t matter much to me, but some 3 or 4 TB do a lot, and they may be the very last thing to be uploaded. NOT a good solution. At all. I have 1 Mbit upload speed (and even faster connections, if available, are nowhere near fast enough…), so I can upload at most 200 GB a month. 80 months for a full backup. 20 months for what is crucial…

        I guess I need to stock up on hard drives and just focus on extensive local backups now, with copies distributed in different places.

        • Our deduplication does its best to upload only changed files and not files that just change name or location. If a file is under 30MB, and some of the data has changed, yes it most likely will get uploaded to replace a file already stored
          Re: excluding files/folders, yes that is possible in our client for Windows or Macintosh. We, like the rest of the world, are betting that internet speeds will continue to get faster, and what seems like a lot of data now will, in the not too distant future, require little time to get into the cloud.

          • kadajawi

            See my response above.

            As for better internet speeds… download speeds, yes. Upload speeds, no. Most internet providers I know limit the upload speed to as low as they possibly can get away with. 16 MBit down? 1 Mbit up. 60 Mbit down? 4 Mbit up. At those speeds it’s still going to take forever. Plus many internet providers are trying to implement bandwidth caps. Say I have a 300 GB cap, which is already a lot (I’ve seen much lower caps on wired connections). I want to use Netflix, which uses up a lot. Some surfing, YouTube, updates, … there’s not much data left. And then BB wastes a ton of bandwidth on files that don’t need to be backed up or on an inefficient delta update system.

            A version of your software for power users that allow much more control over how things are backed up, software that treats different files differently, things like that would help a lot.

            Oh yeah, and file sizes continue to grow. Many years ago, each file from my DSLR was around 5 MB. Now it’s 30. With some of the latest high res cameras we’re hitting 75 MB per photo. 4K videos take 100, even 500 Mbit per second depending on the camera. Within 2 months I’ve shot roughly 150 GB of video footage on my new camera.

      • Michael Caswell

        A related question. I too edit RAW files in Lightroom, but my workflow is a little different than kadajawi’s in that I don’t typically write the XMP info into the DNGs, I just let that info be stored in the Lightroom catalog file. But when I’m finished editing, I do rename all the files according to client name and a sequence number.

        So, my question is this: if the file name has changed, will BackBlaze’s deduplication detect that this data (with a different filename) has already been uploaded? Similarly, a few months later I’ll move these RAW files to a “cold storage” drive. Does BackBlaze deduplicate in this case as well?

        • Michael Caswell

          Oh, and also, you mention 30mb+ files specifically… but what about smaller files? How is deduplication handled for files under 30mb?

          • Hi Michael. Deduplication is performed on whole files under 30MB or split files over 30MB. When a file’s fingerprint (SHA-1 checksum) matches an already backed up file, but it’s renamed or moved (including drive to drive), it’s simply updated at the servers, rather than re-transmitted.

            You may see these files queued for back up, but once any given file is at the front of the queue, it will be checksummed, compared against the existing backup, and “deduplicated,” resulting in it being updated on the server rather than re-uploading

          • kadajawi

            Do I understand it correctly, that sub 30 MB files are uploaded again if anything changes?

            Anyway, I am aware of the way you do delta updates, however it doesn’t work for photographers editing photos in Lightroom… which I suspect is a large portion of users who would want to use your service. It is the reason I switched to CrashPlan, because they could handle this. Also, if you’d do “real” delta updates, you could store these tiny changes forever, without eating up your storage.

            @michael_caswell:disqus If you only leave the changes in the catalog file, the changes will only be stored once the catalog file is uploaded. Depending on how much new stuff you shoot that can take a while until BB gets around to updating it. Also, every single change means BB will try to upload that file again, and in my case that’s 6.5 GB. These 6.5 GB could be compressed to a couple hundred of MBs, however AFAIK BB doesn’t do that.

            Unfortunately in my eyes BB isn’t a viable solution for photographers, unless they have massive pipes, because BB is not very efficient. If metadata changes could be detected by the BB software, and in those cases be treated differently, that would help a lot. Also, for file types that are known to compress very well (.lrcat for example can be compressed to less than 5% of the original size) if they’d be compressed, it would be great.

            Should you ever consider doing this (I’ve had contact wtih customer support a long tim ago, and nothing has changed), let us all know. I’ll move back to BB.

          • Michael Caswell

            Regarding the backup of the LR catalog file, this has not been an issue for me. I’m not one of those folks to makes a separate catalog file for each event, but I do periodically (2-3 times a year) go through and export completed jobs (as individual catalogs / RAWs) which are moved to an external drive. So, my working catalog file remains a manageable size (currently about 700mb, with 20K photos). I do specifically exclude my Previews and Smart Previews lrdata files from the backup.

            But, as you note, with BackBlaze this would not work very well. CrashPlan appears to utilize very robust deduplication when backing up the catalog file, as it generally completes the backup in a matter of seconds with an effective upload rate that far exceeds what my actual connection speed is. With BackBlaze, presumably much more (if not all) of this 700mb file would have to be uploaded every time.

  • Matthias Heim

    Do I understand your encryption correctly: At the point of restoration, you will always be able to read my data? Even if I use a personal passphrase? Or can restoration also be done via the app and decryption is only necessary for restoration via the interface?

  • Steve Hollasch

    Ok, at this point I’ve decided that CrashPlan small business is the better solution over Backblaze Personal Backup, primarily because BPB is really a _mirroring_ service with 30-day undo. Marketing notwithstanding, Backblaze Personal Backup is not a backup service.

    Before I upgrade my CrashPlan account, I’m evaluating Backblaze B2. I haven’t seen any discussion here from folks who have gone with B2 + 3rd-party backup software.

    FORUM USERS: If you use B2 with a third-party backup solution, which solution did you choose, and what’s your experience been like? Are there products worth mentioning that aren’t listed on https://www.backblaze.com/b2/integrations.html? Are there products you would specifically warn against, and why?

    • We might disagree on terminology between what is a sync, backup, or archive, but the determination is what suits your particular needs for backup or cloud object storage. I’d be interested in hearing about customers’ experiences with various integrations for B2, as well.

      • Steve Hollasch

        That’s fair. Trying to be candid and blunt in my feedback without being rude. Good luck to Backblaze sorting out the feedback, prioritizing same, and architecting/developing/deploying the right solutions. You’re all doing a great job handling the storm.

    • NASty

      I have not done it myself, but, I know several former Crashplan Home users have opted to try Backblaze B2 with the Cloudberry client. One of the big reasons is that those of us running Linux NAS servers really like application implementations in Docker. There is a Cloudberry docker that we use on our unRAID servers, so, some are going that route if they don’t mind the features delta between Crashplan Home and B2. So far, the feedback on Cloudberry with B2 is positive.

    • Steve Hollasch

      I’m giving Arq a 30-day trial for now. Currently running a toy backup to my Google Drive (for free speed testing). If I go this route, I can currently host my 600GB set on OneDrive, but will apparently pay some sort of speed penalty on that decision. B2 beats Google Drive on price.

      I was a bit surprised by the simplicity of the Arq client. So far so good.

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  • James Bond

    Another crashplan user that uses Linux. With Crashplan, I just install java client on my linux machine. Backups run, I get versions saved, I get a report of my backups emailed to me. I really don’t feel like installing some sort of software package, configure all of the management and monitoring that goes along with backing up. I just want backup that is simple to set up and that I don’t have to manually babysit and create my own monitoring.

    This B2 looks like a sync, sync is not backup, which means there is additional overhead to version control the backups as well as the extra cost of the storage involved.

    To be fair, Carbonate doesn’t appear to have a linux client either and us Linux peeps are going to have it rough for a while :/

    • Hi James! Backblaze B2 Cloud Storage is the end-point for data. We integrate with both syncing and back up tools that allow you to use our back end however you see fit! Take a look at some of the integrators we have, maybe you’ll find something that fits your needs (Arq and Cloudberry tend to get great reviews, others too) -> https://www.backblaze.com/b2/integrations.html.

      • James Bond

        Hi! Thank you. Well I understand and it’s an object store. I need to pick out some integrator and figure out how to make it work, etc, which is exactly what I do not want to do. I want some thing like this:
        https://www.backblaze.com/mac-online-backup.html

        simple and easy, for linux.

        That said, if I have a mac, will Backblaze backup up , say NFS mounted volumes? How about volumes connected via iSCSI to Mac? Maybe I’ll just ditch my linux server.

        Thank you.

  • We did create a FAQ containing answers to some of the top questions we are receiving from CrashPlan users considering Backblaze Personal Backup or B2 Cloud Storage products. You can find that FAQ at https://help.backblaze.com/hc/en-us/articles/115001518913

    • NASty

      You keep talking about B2 like it is the answer for all of us disaffected CrashPlan Linux users – it is not. For what you offer in B2, feature-wise and price-wise, there is no incentive to leave Crashplan. I would much rather stay with Crashplan Small Business (even as upset as I am by their withdrawal from the home market) than move to a service that offers fewer features and would cost me more. ($.005 per GB per month storage; .$02 per GB) retrieval.

      Crashplan
      -Native Linux client
      -Unlimited file retention of deleted files (actually user can define own retention policies)
      -File tree for selecting exactly what to backup
      -Multiple backup sets per user definition
      -Fixed price for truly unlimited storage
      -My 4TB – $10 (download free) per month

      Backblaze B2
      -Linux support through 3rd parties
      -After 30 days deleted or “disconnected” files are gone
      -Backs up everything unless deselected (is this different with B2 3rd party clients?)
      -Only one backup set for everything?????
      -Storage and retrieval $ per GB
      -$20 month and more $ for download

      And these are just the obvious and glaring differences, perhaps there are more.

      Again, B2 does not come close to offering a viable alternative for any Linux user with more than 2TB backed up with Crashplan. Feel free to correct anything I may have mis-stated

      • Hi. We designed Backblaze Personal Backup to be an effective and reliable backup method for the millions of people who know they should back up, but don’t because it is too complex and too intimidating to set up. We created B2 using our own storage pod designs and custom software (both of which we open sourced to the community) in order to offer cloud object storage that is many times cheaper than Amazon, Google, Microsoft, and other options. We recognize that B2 may not be the right answer for everyone. If you have a better solution for your particular needs, by all means you should chose that one.

        • NASty

          Yes, but, here is the real issue. I can understand some of the limitations in your personal offering. As you say, it is aimed at the masses who don’t really know what or how to backup so you back up everything with not a lot of flexibility. That’s great; however, there are also a lot of power users out there who want full control over their backups and are willing to pay more for it. B2 is supposedly the Pro/Business offering and you would think that would give you more features/flexibility than the personal offering. Unfortunately, it retains all (most?) of the limitations of the personal offering. The only thing that is pro/business is the pricing. For the power users who are still a single entity not wanting to back up tens or hundreds of computers that not a great option. Your B2 pricing is VERY good compared to many business backup offerings like Amazon S3, etc. For a true business it could be appealing. You have the two ends of the spectrum covered (sort of – as mentioned the encryption issue could be a problem for business and power users) but do not address the middle segment of home power users at all.

          There are lots of power users out there now looking for an alternative to Crashplan. Most of them who comment in the Linux NAS forums I frequent are/were Crashplan users. A lot of them are here. Among the alternatives, you have the most active forum and the most respect. A lot of us really wish Backblaze did have something we could use. The funny thing is that the soon-to-be discontinued Crashplan home service is the most full-featured and flexible backup offering on the market and nobody can match it with their Pro/Business offerings. Not even Crashplan who eliminates computer-to-computer backup in their Pro offering. Maybe it was not economically viable, thus their exit from the home market. We really WANT Backblaze to give us something similar but, most are not willing to pay more for substantially less. Yes, we pay double what we did by going to Crashplan Pro for one less somewhat-important feature, but, comparing the alternatives means that most of us are realizing that Crashplan has us hooked on backup heroin and no one else if offering us a similar backup high :)

          • I appreciate your thorough description and the analogy, though we tend not to think of ourselves in that way. :-) Around 90% of people don’t back up their computers at all and we designed our solution to make it easy for them. We intentionally didn’t put in all the controls, bells, and whistles of some other solutions. That said, we are listening, and appreciate the comments.

      • Andy Klein

        Just to set the record straight, Backblaze B2 provides
        – Linux support through a third party applications which supports B2
        – Files, all files and all versions, remain in B2 until you explicitly delete them or you do so through the third party application.
        – Only backs up what you select through the third party application or drag-and-drop into the B2 via the Web GUI.
        – Can have one or more versions as your desire, you can manage versions through the third party application or by settings on your B2 storage bucket.
        – Storage and Retrieval is $ per GB
        – It is $20/M for your 4TB.

        Since the data stored in B2 can be accessed via a multitude of other 3rd party applications via our B2 API, you might find your data to be more useful in B2 than in CrashPlan for Small Business, but that’s dependent on your use case.

        It sounds like CrashPlan works for you and that’s fine with us.

    • jagigen

      The poor retention is a major setback and a nono for many of us.
      The other is a idea of first claiming private key encryption and then demand the customers private key for every restore from an encrypted back up because your software is unable to restore encrypted archives properly.

      A private key stops being private the second it is sent some someone else.

      Please mention that in the FAQ.

  • FYI, we will be publishing a blog post here early tomorrow on some approaches for moving data from CrashPlan to Backblaze. We hope that will prove useful to people who are considering their options for where to take their backup business.

  • Don Stimson

    So I’m interested in finding a repelacment for my Crashplan account. I read somewhere that you remove files after 30 days if deleted from my computer. Is that the case? Or are the files safe indefinitely? Thanks, Don.

    • Hi Don. Our Backblaze Personal Backup is designed to be a backup of your current system, so if you remove files from your current system we will expunge them from your backup after 30 days. If you are interested in archiving data indefinitely, our B2 Cloud Storage is suitable for data archiving.

      • Michael Caswell

        The fatal flaw with this mindset is that you are assuming people KNOW they have deleted the file and have done so deliberately. Sometimes over the course of doing housecleaning on a hard drive, trashing old/unneeded files, an important file might get tossed out inadvertently. Maybe this mistake will get noticed within 30 days, but there’s a good chance it won’t.

        In the years that I’ve been using CrashPlan, I’ve never had an actual hard drive failure that required a mass restore of backed up data. But I HAVE had several instances where I discovered a file was missing, or I had made a change to several months prior and wanted to go back to the previous version. So that feature (indefinite file retention) has value to me. The B2 service is not a solution for this particular concern.

        • Maybe I misunderstand your point, but with B2 the data is stored permanently, unless you decide to remove it.

          • Michael Caswell

            Sorry, I see i wasn’t clear about what I was trying to convey. The main point is that characterizing indefinite storage of deleted files as “archiving” assumes that the file is deleted purposely (in other words, “I really don’t need this file on my computer anymore, but I still want to keep it in the cloud backup forever”). That’s certainly not always the case with deleted files, as sometimes things get thrown out by mistake and may not be noticed for many months.

            Sure, I can sign up for B2 and buy a license for a separate backup app, but this will cost $25-$30 a month initially for me, growing steadily higher over time. With CrashPlan Small Business, I pay $10 a month, all my stuff that I want protected is backed up, and files are retained even when deleted. And I don’t have to mount external drives every 30 days to keep those backups from being deleted.

            I’m sure you guys are frustrated that everyone keeps harping on this, but it’s a big deal for many of us. I know the answer is “if CrashPlan’s feature set works for you and BackBlaze’s doesn’t, just stay with CrashPlan”, but you have a bunch of people who are itching to switch to you, only they can’t because of this issue.

          • Jake

            Versioning and file retention is not fixed with B2 unless the client does versioning, which is more costly thanks to the per-gig pricing structure. For someone with a large backup set, this is cost prohibitive in B2. Anyone with a single backup of greater than 2TB will end up paying more on B2, while having to manage their own backup client and archives. That’s without consideration for file versioning or backup sets, which will undoubtedly increase the disk consumption.

            While B2 may be a great solution for many things, it’s not in any way a comparable product for migrating Crashplan users. Other than the money grab, I don’t understand why you guys keep recommending this. The simple fact of the matter is, you are pushing people towards solutions that are often significantly more expensive than moving to Crashplan Pro. CrashPlan is essentially doubling their prices and still more competitive than you guys for anyone who has: Linux, Windows Server, a NAS, any kind of file retention/versioning requirements, etc.

            People are willing to pay for your services. Maybe some folks are even willing to pay more than CrashPlan Pro (I am). But we aren’t willing to pay 2-3x their price for less convenience and then pay an additional out of band fee if we need to restore our data.

  • Your file file retention policy of only 30 days is deceptively bad. No chance I am using you until that is at least 90 days. It’s just not long enough to notice a file has been deleted by accident.

    • Roderick Bauer

      Hi James, We retain files in your personal backup for 30 days. If a file is deleted or is on a drive that isn’t attached to your computer for 30 days, it will be expunged from your backup.
      However, your most recent backup will be retained for 6 months if your computer is completely unable to contact our servers, such as when it’s shut off or has no internet connection. As long as your computer can contact Backblaze at least once every 6 months and perform a full Backblaze file scan operation — and you don’t delete or transfer the backup and you retain active billing — your most recent backup will be retained.

    • Hi James, We retain files in your personal backup for 30 days. If a file is deleted or is on a drive that isn’t attached to your computer for 30 days, it will be expunged from your backup.
      However, your most recent backup will be retained for 6 months if your computer is completely unable to contact our servers, such as when it’s shut off or has no internet connection. As long as your computer can contact Backblaze at least once every 6 months and perform a full Backblaze file scan operation — and you don’t delete or transfer the backup and you retain active billing — your most recent backup will be retained.

      • Hi Roderick – I am not sure what point you are trying to make as simply repeating your policy here doesn’t address my point.

        Unless you change your deleted file retention policy of only 30 days, BackBlaze is significantly flawed.

        • Michael Caswell

          I don’t even think 90 days is enough. I mean, don’t get me wrong… if 30 (or 90) days was the only choice, I’d have to live with it., but there is another choice (CrashPlan Small Business) that keeps files indefinitely (of course, it’s more expensive). It’s totally understandable if you can’t offer this at your current $5 price, but at least make it an option! “BackBlaze Pro” for $10/month.

      • Steve Hollasch

        That’s one thing that puzzles me. If I am a Backblaze customer, and I continue to pay for your services, why does it matter if my computer hasn’t contacted you for a decade? I could understand if six months triggered a move to long-term storage, with a restart time cost on access, but why would you delete my data? You get your money, some flexibility to reduce your cost of services in this event, and I’m happy that my data is still securely stored.

        I feel like this policy is insurance to protect Backblaze against some kind of service abuse, but I can’t think of what that might be.

        • It does cost money to store data even if the data is never touched again. We have costs for management, power use, and maintenance, which includes switching out drives that are near their end of life and replacing them with new drives. The costs of storage are going down, but it’s a neck-in-neck race with the increasing amount of data that people are storing.

          • Jake

            Theoretically those costs are covered by your paying customer. How does it add up that Steve’s backup would cost you more to maintain if he never updated it than if he updated it regularly? Is he somehow using more resources by using the service less often?

          • Hi Jake. Our customers’ data storage is a lot like my home storage unit. I keep putting new things into it, but rarely take anything out. The difference with cloud storage is that we keep having to increase the size of our customers’ cloud storage (because they keep backing up more data) while they pay the same rate. It is economically unfeasible to offer an unlimited consumer backup plan at the same price per month that has compounded growth. The question is how many days retention of backup data works best for our customers in our Personal Backup plan, and we listen to our customers about whether 30 days is the right number. We steer customers who need data archiving (permanent storage), to a different solution, whether that is B2 or another service.

  • Grenblin✓ᴱᵍᵒᵗᶦˢᵗ

    My Home Server runs on Windows Home Server OS and your Personal Backup plan not supporting it was the same reason I switched from Carbonite to CrashPlan.
    Is there a chance you guys will differentiate between true Business Server OS and Home Server OS so I can back up my home server?

    • Backing up servers is not currently on our roadmap for Personal Backup. There are numerous integrations for backing up servers available for our B2 Cloud Storage.

  • John McGuire

    Backblaze promoting this whole “4GB video file” thing is kind of a joke to me. I had a very large video file on my hard drive that never made it to Backblaze’s servers. After several support emails with Backblaze, them looking at the logs, etc… they never could explain to me why my big video file never got backed up. I had all files selected and did not have this file type excluded. Their engineers couldn’t ever figure it out.

    I gave up trying to understand and frankly it wasn’t worth my effort to keep spending hours on trying to find one video file. That being said, that’s when I lost faith in their services.

    Not to mention, like so many others have said – CrashPlan offered unlimited archival. That is TOTALLY different than what Backblaze offers. If your computer dies or you’re traveling with your laptop and you haven’t connected in a month, you lose ALL of your files. The entire point of an offsite backup is to save you in times like this. Think about this for a minute: When are you most likely going to need your offsite backup in case of emergency? Probably when your computer dies. If you are on a 30 day timeline to restore all of your files or else you lose them all, that would make me a little nervous. I can’t tell you how many times I get the “Please plug in your computer. Backblaze hasn’t backed up your files in 21 days.” Some of us travel for a living and don’t always have our computer plugged in or trust the wifi at whatever hotel we are in.

    Just my 2 cents. If you guys REALLY want to get CrashPlan customers, I highly highly suggest re-considering the way you deal with hard drives and computers that aren’t plugged in for so many days. Don’t fault us for not plugging them in. If they got backed up at some point, we obviously want the data backed up.

    • HyperJ

      I agree, if you need to connect every 30 days or lose your files, that is absurd. If I’m still paying for the service, why should files be deleted? If anything a computer not connected would be less drain on your services.
      (And yes I know CrashPlan did the same, but after 6 months!)

  • Martin Webb

    As much as i would love to sign up i cant, crashplan allows me to run a server 2016 OS but you do not :(

    • Roderick Bauer

      Martin. It’s true our Personal Backup plan does not back up from servers. Our B2 Cloud Storage does have numerous integrations for server backup.

    • Martin. That is true for our Personal Backup. Our B2 Cloud Storage offers numerous integrations for backing up servers.

  • Stuart

    If I have one huge file of 360GB (Apple Photos), how does your software go about backing that up when I upload new images on a regular basis? Does it back it up as a whole file or does it do something smarter and look at the package contents and make the necessary change?

    • Hello Stuart. If a file that has already been uploaded is modified, Backblaze will upload the delta, i.e. the part that was changed.

      However, If the file is over 30MB, the file is broken into 10MB chunks to be uploaded. If the file simply has data added to the end of the file, only the last chunk will be re-uploaded. If data is entered into the middle of the file, every chunk after that point will need to be re-uploaded, because the data has been pushed back and each following block changed.

  • Ricki Gregersen

    Wait, wait… something is fishy with the pricing table. I can back up unlimited data on 5 computers at CrashPlan at $120/year. That would cost me $250 with BackBlaze as far as I can see?

    • HyperJ

      CrashPlan is not offering that anymore, that is the point of all this.

      Yes, if you have a family plan on CrashPlan with several computers (just like me), both BackBlaze and Carbonite would be more expensive. None of them offer a family plan, sadly.

      • Ricki Gregersen

        Yes, you are right, I am comparing apples and no-longer-existing oranges:)
        Did you see Rodericks answer to me. By paying for 2 years in advance it seems you can get to $3.96 / computer / month. We have 3 computers here and that would be just short of $12, (Crashplan is $12.50 a month with yearly payments).

        • HyperJ

          Yes, good points. But after this CrashPlan debacle I’m hesitant about signing up for such a long commitment, who knows if BackBlaze will last? It *is* silly, but I’ve been burned once now. I know they have been around for a while, but they have only been on my radar for a week.

          I currently have 8 computers on my CP family plan… 4 in the direct family, and 4 more for extended family that needed the help. So at a minimum I’m looking at $16-20 per month, and twice that if I want to help out my extended family like I have before.

          • Ricki Gregersen

            Looks like B2 could be something for you. Then you can also switch the client, maybe?, if one of them close down or stop development. Yeah I had not worried about this for years and now I feel a little burned too. ¯_(ツ)_/¯ What to do, there’s just no way around having to back up computers and it is not at a point yet where, say, my mom can set it up by herself.

    • While we don’t offer discounts for multiple computers for personal backup, we do offer functionality to manage multiple accounts (be it for a family, team, or business).

      For families, teams, or businesses, we recommend our Groups functionality. It allows you to administer and pay for multiple accounts centrally. We wrote a Blog Post on how groups can help you manage your family’s backups.

      As a cost comparison, the basic Crashplan Family Plan was $12.50 / month. Backblaze’s 2 year plan is the equivalent of $3.96 / computer / month. For families with 3 computers or less, Backblaze is more affordable.

      Families with more computers, or with NAS boxes, may want to consider Backblaze B2 Cloud Storage with one of our partner integrations. Backblaze B2 provides storage at just $0.005/GB/month. As an example, 1TB of data would only cost $5.00/month to store. You would use one of our integration partners (like Synology, Arq, Duplicity, etc.) for the software side and use B2 for storage.

      • Ricki Gregersen

        Thanks for clearing that up Roderick. This was the product I was looking for. I manage the family’s computers and payment, setup, maintenance and “OMG I dropped my external disk into a lava pit again” kinda situations. So setup a Group and pay for 2 years at a time would make for a comparable/cheaper service … and I don’t have to look at the java abomination anymore. Ok, Sir, you had my curiosity, now you have my data ;)

      • I would consider B2 for storage, but want the client simplicity. The family will ask me to configure it all for them. 6 computers all manually configured and maintained is painful. Plus it loses continuous backup and just gets scheduled. It seems there needs to be something between the client only and B2, that is aimed for home users. Opportunity is knocking…

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  • David Mitchell

    First off a HUGE thanks to Backblaze for the drive reliability reports! Data matters!

    Former Crashplan user looking for Linux support for 4TB, saw B2. Goal to protect family photo’s/videos of the kids from fire & flood.

    Considering running Backblaze client in a windows VM with read-only access to my raid array. That should avoid the ransom-ware scenarios that one might expect Windows to be subject to. Don’t know if sharing the encrypted folder/encrypted filenames would work. Running raid so a restore would only occur after a fire/flood of the home server.

    Also considering storj.io as an encrypted alternative. Storj.io seems to be to cloud storage what uber/lyft is to ridesharing. It’s by no means a backup solution for the average user, but I figured a few might benefit. Ideally a community shared model would be interesting leveraging blockchain and remuneration….You share me your drive, I’ll share you mine.

    Great discussion! Thanks Backblaze for bringing value to the net!

  • Jake

    Is there any plan to allow us to back up network drives? I have two network drives backed up to CrashPlan and this is a huge gap for me. I also echo other’s sentiment that the file purging is unacceptable. The reason I initially chose CrashPlan was because they never remove deleted files.

    • Michael Caswell

      Though CrashPlan does allow network drives to be backed up, I can kinda understand other services choosing to limit this, as it would be a pretty easy matter to, rather than pay for each computer in the household, simply have one computer mount all the other drives and back them up under a single account.

      But clearly supporting backup of network drives is a huge plus for CrashPlan. I have an NAS with home movies, photos, etc., and I appreciate that I can have this backed up.

      • Jake

        Reading through other comments here, there seem to be a lot of people who do something similar to what I do. As a photographer, I do not keep all of my photography on my laptop. It’s stored on a NAS. I only keep my current working files on it. There’s no way this is going to change, I can easily shoot 16, 32 or 64G in a day and I’m not even using huge RAW sizes like full frame cameras produce.

        My current backup is over 2.5TB and not getting any smaller. Even if I wanted to keep all of that on my computer, I can’t. So, the Backblaze solution is B2, but 1.) it’s not a 1 stop shop that I manage from their native client and 2.) it’s not unlimited and in fact more expensive even if I never access those files again. Then if I want to download them, I get to pay a second time.

        The math doesn’t add up for me vs CrashPlan for Small Business. Carbonite didn’t either. Now I’m stuck between a rock and a really hard place because I don’t want to keep giving CrashPlan my money after they suddenly canceled their consumer business, but no one else seems to offer what they did.

        • Michael Caswell

          I too am a photographer, though all my editing work is desktop (and iPad via LR Mobile sync), so I don’t have the storage limitations of a laptop to worry about.

          But I’m facing a similar quandary over CrashPlan. I’m fine with the $10/month Crash Plan for Small Business, and aside from there STILL not being a native client app I’m pleased with the service. But how they dumped consumers kinda rubbed me the wrong way, so I ended up here looking for a better company to give my money to. Problem is, there’s no real alternative to CrashPlan for many of us.

          Backup of network drives is somewhat important to me, and indefinite file retention is not something I’m willing to leave behind. Also, I have a “cold storage” external drive to which I offload all my old RAWs. I do this a few times a year… hook up that drive, transfer over the RAW files of completed jobs, and let CrashPlan “back up” that drive (all these files already exist in my CrashPlan backup from my working drive, so they don’t need to be re-uploaded, only the individual LR catalog exports I create for each has to be uploaded).

          With BackBlaze, I’d have to make sure I mounted this drive (and leave it mounted for the requisite 4 hours), otherwise these files would be deleted from the backup permanently. If I get busy and forget to do it, poof, they’re all gone, and I have to start the backup over from scratch.

          Sorry, BackBlaze… I have no choice but to stick with CrashPlan.

  • American Voter

    I have about 1.4 TB backed up on Crashplan. With my stupid current ISP, it would literally take me months to switch to Backblaze…and I would blow through my data limits $$$! Do you offer some sort of seed drive option, where I could create a snapshot, send it to you via UPS (or equivalent) for uploading, then just start my backups from that point? This is a Big Deal for me…

    • Hi. We don’t offer seeding for our Personal Backup. For Backblaze B2 we have Fireball, see here https://www.backblaze.com/b2/contact-fireball.html. We recently significantly increased the speed of our PC and Mac clients for Personal Backup, so if you have a fast internet pipeline, we will take better advantage of it.

  • Geoff Decker

    Do you offer seed drives at all? I have a larger size backup and a data cap (because Comcast). Re-uploading over my network is not the best option.

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  • ᅠᅠᅠ

    I really hope Backblaze will finally start offering a restore solution that *doesn’t* require you to hand them over your private encryption key.

    I currently use both CrashPlan and Backblaze, and have done restores from both, so I know the differences and shortcomings of each. Backblaze’s biggest one is easily the fact that you can’t restore your encrypted backup without first decrypting it on Backblaze servers. Really, not handing over your private keys to *anyone* is rule #1 of encryption, and being forced to break it is just a bug. Like CrashPlan, Backblaze is advertised as providing end-to-end private key encryption. But while CrashPlan’s client actually downloads your encrypted backup and only lets you decrypt it locally, you only find out when you need to do a restore that this is not supported on Backblaze, and “end-to-end encryption” really only goes one way. Someone at Backblaze definitely didn’t pay attention in Information Security 101.

    It’s very annoying to be led to believe that you have a fully encrypted backup in the cloud, and only at the point of a restore figuring out this major design flaw, that negates the whole point of encrypting in the first place. This is not much of an added value over just storing your backup with no encryption at all, because I surely wouldn’t be uploading my files to Backblaze if I didn’t want to be able to do a restore from it.

    My second major gripe is that the already limited control over what to back up has been made even worse some months ago, with the drive-agnostic filters. And it’s really a disadvantage for Backblaze, too: I had to increase my backup set from 7 TB to over 10 TB because I was no longer able to set the exclusion rules I wanted. My only option was to just back up everything. If other people have to use that “workaround”, I’m sure it’s not having a good effect on the amount of data Backblaze need to store per customer.

    • Wow, the encryption keys thing is a real deal breaker! @budmang:disqus, can you confirm this and perhaps say something about it, please?

  • Brendan Delany

    I’ve been a CrashPlan client for a few years now, so I’m disappointed that the company is shutting down it’s consumer service. I think that Backblaze is probably a good service to switch to, but I have two reservations:

    1. Backblaze’s deleted-file protection only lasts 30 days, whereas CrashPlan’s was unlimited. This was good to have, since my external hard drive isn’t very big. I had to delete a number of movies and other large files a few months ago to make space, but I was okay with doing that because I knew that they’d be kept on CrashPlan’s servers indefinitely. I don’t have that option with Backblaze (well, I do, but only for 30 days).

    2. I’m glad that Backblaze is advertising itself as an alternative for CrashPlan customers, but I wish that the company would offer a discount as an incentive. I realize that it’s already $10 cheaper per year, but it’d be nice to receive a discount as a welcome gift.

  • cryolithic

    Another requesting a Linux option.

    • Hi. Linux is supported in our B2 Cloud Storage product, but it is not in our Personal Backup product.

  • It is telling that all the comments here go “I would pay you money for Linux support” and then Gleb responds “but what about B2” and then folks respond “I meant I would pay you the same amount you charge the Mac kids if it ran on Linux.”

    I have literally been following your blog for years because the product sounds cool and I would hope that one day you could get a Summer intern in there to code up a Linux client. :/

  • Patrick Monagin

    I have 3 TB of data on my PC – is there a fast way to get it into the system?

  • Eric

    I see many people pointing out the problem of 30 day retention as well as removing data if the source doesn’t stay connected. The even bigger issue is that I can’t backup files outside of the user folder. Fore example FileMaker server stores files in /Library

    • Jake

      /Library is excluded by default but you can include it.

      • Eric

        Incorrect. /Library can not be removed from the exclusions list. ~/Library is included by default.

        • Jake

          You’re right, I was mistaken. Every time I look at the client I find another thing that isn’t useable.

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  • Hacker4748

    I would like to backup several TB from one folder on my external USB drive and if possible keep them backed up as long as possible so an accidental deletion that gets noticed after a year poses no problem. Also, I went on a 40-day vacation last year which would mean all my backups would get deleted, I assume.

    Apart from price, is there a reason why I should choose BackBlaze over CrashPlan for Small Business?

    • Let me clarify that issue. We retain files in your personal backup for 30 days. If a file is deleted or is on a drive that isn’t attached to your computer for 30 days, it will be expunged from your backup.

      However, your most recent backup will be retained for 6 months if your computer is completely unable to contact our servers, such as when it’s shut off or has no internet connection. As long as your computer can contact Backblaze at least once every 6 months and perform a full Backblaze file scan operation — and you don’t delete or transfer the backup and you retain active billing — your most recent backup will be retained.

      Backblaze Personal Backup was designed to be very simple and require few choices so that users who were intimidated by too many backup choices could get their data protected. We created our own hardware and software, which we subsequently open-sourced, because existing solutions didn’t enable us to meet our pricing targets. Competitors who tried to beat us or even match us on price have disappeared.

      You should choose whichever backup service best meets your particular needs, whether that is Backblaze or another vendor.

      • Hacker4748

        Thank you for your answer and clarification. I apologize if my question came across the wrong way. Basically I was wondering if there are some Backblaze advantages over CPFSB I might have overlooked. Since the blog only compares Backblaze to Carbonite it’s a bit difficult to assess Backblaze compared to CPFSB.

  • The Guru

    Gleb, I read a review on PC Magazine that unfortunately pointed out some shortcomings with your service. One would be the lack of a typical file tree hierarchy for selecting and deselecting which folders to backup. For power users that is a must. Second would be the speed of the backup process. I have 9TB of data to move over to another service, so power user features, flexibility and speed is a must.

    • NASty

      Agreed, it was so easy to create multiple backup sets in Crashplan (I have six totaling a little over 4TB) by using the file tree to select exactly which folders and subfolders belong to each backup set. Backblaze won’t cut it for me until they have that and several other CP Home features. It is looking more and more like I will be waiting it out for a year on the CP Small Business plan. It works in the exisiting unRAID docker (just confirmed by a couple of unRAID users) and upgrades itself to the CP Pro client after migration. The only thing I would lose is the peer-to-peer backup capability that I would love to retain.

      Backblaze, you have a tremendous opportunity here for the next year. CP Small Business is $10 per machine per month. Give us a service (Not B2) that has a native Linux client, backs up a NAS (unlimited), has a folder tree for defining one or more backup sets, does file versioning for more than 30 days, possibly peer-to-peer backups, and charge us double your current $50 per year price and you will have a lot of Crashplan Home users coming your way. You have to see from the replies in this thread how important native Linux and NAS support is to a great many CP Home users. Why do you think we all went with Crashplan in the first place? Charging us more for fewer features (as most alternatives do – Carbonite is the worst) is not the way to gain a bunch of new customers.

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  • Matt

    Just installed the Backblaze trial, but it won’t let me back up my NAS, like Crashplan did. I’ve got 2.6TB on one NAS to backup. What’s the best plan for me?

    • NASty

      IDrive (https://www.idrive.com/idrive/signup/el/promo90) looks reasonable for those who have 5TB or less. They backup your NAS and support Linux through a web client.

      • Matt

        Hey thanks. That does look like a good option. Multiple devices, so I can back up my laptop when I’m away too. With Linux support I might be able to get the backup to run on the NAS, rather than a connected Windows PC. I don’t need unlimited data, but my only concern is what the growth options will be when I hit the 5TB limit some time down the road.

        • NASty

          Only $6.95 for the first year ($69.50 a year after the first) for Crashplan users, so that’s plenty of time to see if you like it and wait for Backblaze or someone else to give us what most Crashplan Home users really need.

          Yeah, I am curious what happens when you hit 5TB as well. I am currently over 4TB and they don’t seem to mention if there are options for exceeding that or not.

      • ced

        Looks nice but if i understand the promo correctly. The promo is based on the personal plan and the linux support is for business users.

  • PG

    You rock, at least from this post. I just been in the chat with Crashplan and asked if i could get me 7.5 months paid back since i see no reason to stay with them. Not possible. (Its in the Terms.. but WTF)
    Also the Carbonite that they point at don’t offer usb backup of more then one drive. So i think i will choose you guys! :)
    Great post1

  • Michael L Rops

    Along with everyone else here, if you give me a Linux client, I’ll switch immediately. I don’t want to use B2 I’d prefer to use the standard backup client. I suspect that you don’t do Linux for business reasons more than technical reasons. That’s a decision that you’re allowed to make, but Unfortunately I can’t use your service without Linux support

  • bak123

    The only time I ever needed to restore from crash plan was from versions & deleted files. I would pay for a premium account for it.

  • Birt Cory

    Like others here, I’ve stuck with CrashPlan for several years because they have a Linux client. Now I have no choice but to leave CrashPlan. I’d love to change to Backblaze, but no Linux client is a deal-breaker for me.

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  • Kristian Sensini

    Backblaze we have a problem here…”Network (NAS) drives, remotely mounted computers or volumes, or shared volumes do not get backed up”

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  • Titus Groan

    Hello,

    Does BackBlaze give me versioning? For example if I inadvertently mess up a file can I go back in time to get an earlier version?

    Or, worse yet, what if I am hit with one of those ransomware programs? Can I go back and restore the version before the files were encrypted?

    • Our Personal Backup lets you return to previous versions of files for up to 30 days prior to the current date.

  • chrisfleming

    So my current setup on Crashplan is the Family Option which I think costs $150 a year. On this I currently have:

    Mac 105 GB
    Linux Desktop – 2TB
    Linux Desktop – 15GB
    Home Linux Laptop – 10GB

    So storing all this in B2 would be around the same cost as Crashplan. But more work, setting up Duplicity on all the boxes to run.

    Backblaze have written before that the backend part of the backup client is portable and that the “work” is in creating a native client. Personally I would be *very* happy if Backblaze created a very simple config file driven version for linux; and I understand that there are possibly product quality concerns here.

    But I suspect that the real reason is, storing 2TB for $5 a month isn’t the kind of business that Backblaze want. Using B2 is going to cost me $120 for a year paying just half that of $60 just doesn’t pay the bills. I suspect that in all probability most linux users are “power” users and have significant volumes of data to store and that just doesn’t keep the drives spinning….

  • As a CrashPlan user for about 4 years, not happy about their announcement. So I need an alternative when my account ends in January 2018. Seems from my research that Backblaze may be the new route to take but I’d like to know why I should pull the trigger any earlier than necessary meaning, you folks should consider offering some kind of ‘spiff’ to CrashPlan users to move their data over earlier. Say an extra 3 months on top of the one year subscription?

  • For home usage I just use SpiderOak because they have an unlimited plan so I don’t worry about it and pay yearly. I have about 4 home systems. I understand why you don’t offer the unlimited plan to Linux users because you think they will abuse it with server installations, but for workstation and desktop users B2 isn’t great. I used BackBlaze home version on Windows and it is a nice client. I think it is part of the buy in for using the service. SpiderOak’s prices are the same as yours, but they do not include download prices on top of that. I got in on a promotion with unlimited, but even 5TB is only 25 dollars a month.

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  • fonginator

    Does Backblaze still prevent us from backing up /usr/local? As a Homebrew user, this was a showstopper, and the reason why I originally chose CrashPlan over Backblaze.

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  • Scott R.

    We love Backblaze and we use Backblaze, but our one complaint is that you only allow us to restore files up to 30 days back in time. Crashplan allowed people to go back an unlimited amount of time.

  • I’d use your service but my home PC runs windows server which the installer refuses to run on.

    • Ben Clayton

      Seriously this. I have a “Windows Computer” (Server 2012) that I’d like to back up with Backblaze and can’t. I’m dying to throw money at them and I can’t because of an artificial restriction.

      From this post (and about every other product page on the site):
      “For over a decade, Backblaze has provided unlimited cloud backup for Windows and Macintosh computers at $5 per month (or $50 per year).”

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  • Deborah Albert

    I am confused by the 30 day limit. I currently have almost 11 TB of data backed up on Crashplan so migrating to business will be difficult, but if I move to Backblaze and my system crashes, I can’t restore everything in 30 days! I also understand that Backblaze does not mirror File Explorer so I can just restore a certain file or external hardrive

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  • Max NZ

    CrashPlan allows to back up Network Attached drives and that’s the biggest turning point especially when backing up from NAS. Doesn’t matter how many devices you have, all of them could be mapped to a single PC as Network Drives and backed up to CrashPlan… At the end of the day both CrashPlan and Backblaze offer UNLIMITED storage for backups, so it shouldn’t matter if the backup is 100GB or 10TB, but Backblaze doesn’t let you back up Network Attached storage, there are workarounds such as creating an iSCSI drives within the NAS or Syncing NAS or other devices to USB drives attached to target machines, but it gets too involved.

    Another concern is encryption. Are files synced to B2 stay encrypted while stored? While the files are encrypted during transfer they are not encrypted at the final B2 storage location, aren’t they?

    • Vince

      I suspect the argument from Backblaze (reasonably) is that by “unlimited” they mean for a single computer, and the business model has made assumptions and calculations about what that means in practical terms – the reality is that storage is not infinite for them, and therefore they have. to work on the basis that for every ‘n’ heavy users using many TB that cost them more than the fee paid, they will have many hundreds of users using very little storage – which means it all balances out to be acceptable and viable.

      The above I get, and so I understand why they don’t offer unlimited on one account where you could do stuff like the drives/nas etc. However, they also don’t have a sensible way to address the needs of people who do have for example a server.

      If BB would even offer a “Backblaze Pro” with the one feature of allowing install on a server OS – even if they charged more for the feature, I’d still consider it. They seem to cater for the NAS thing via the native integration – no use for me as I’m still in that awkward “has an actual server with all the storage” void that they literally do not cater for (which incidentally means for the many users I recommend backup services for for personal usage, I never ever recommend back blaze as I don’t recommend anything I can’t personally use and vouch for).

      • Max NZ

        At least with CrashPlan Pro you can do that, and with CrashPlan supporting mapped network drives you pretty much have all you need. Going from Crash Plan personal to Pro only removes a “Backup to Friends Computer” feature and Family option but on the local network this can easily be done via mapped network drive which Crash Plan has no issues with.. Crash Plan also had apps for NAS devices that allowed you to back up directly from NAS, I’m guessing this will roll into a pro version now as well..

        With B2 – its only a sync to cloud.. it’s not a backup, so it should work with the backup in tandem, not one or the other. You’d normally use sync to share and access your files from other locations and devices not for backup.. So, heavy users with large media files probably won’t consider BB and stick with CrashPlanPro for now IMHO.

        CPPro (Business) is double the price of the BB personal, but has the strength of supporting network mapped drives, working on Server OS, files stay encrypted at end point. It’s a proper backup solution and for heavy home users is probably more viable than BB.

        You also get 50% off for the first year if you were CP Personal client already and decide to migrate your personal CP to CP for Business, I wouldn’t worry for at least that time, new services may be available then :)

        • Michael Caswell

          Yeah, I’m already on CrashPlan Pro, and I came here looking for an alternative, thinking that it’s only a matter of time before CrashPlan similarly dumps small business users to “focus on enterprise” or something like that (heck, how many years have they promised a native Mac client app, and it’s STILL not here… but their “enterprise” service has it). But I’ve calmed down for now, and I suppose there’s no pressing reason to switch now. I only hope that by the time CrashPlan dumps me, BackBlaze will have improved their offerings.

          • Delphis

            Likewise. I hadn’t thought about backups for quite a while (that’s the point isn’t it? to get on with other things while that stuff is ‘handled’?). I have a Linux server at home (with a lot of storage) plus a colocated one (with minimal actual storage) and Crashplan family plan was great for me. Family laptops and Windows PCs were all under one umbrella. While I’ve moved to Crashplan small business now for the main home file server it does leave a bad taste in my mouth about it all and wonder when the other shoe will drop.

  • Cezar P

    I run Crashplan on my Synology Box (Intel arhitecture).
    I need a client to use it on my NAS, directly!

    • Max NZ

      looks like Backblaze doesn’t do NAS on their Backup plan, only if you go B2

  • Claus

    I have Crashplan, backing up my several home computers. I total I need back up of 8 machines (two PC’s, 6 macs). In total I store about 5 TB on the CP cloud (took several months to upload!). The files are continously backed up, with each new version stored. Forever. I don’t need forever, but at least more than 30 days. For all of this I paid 150 USD per year in total. I can even administer and restore from other computers, and all of the backup settings for each of the connected computers. On top of this I can back up to local drives or computers in parallel.
    With Backblaze I believe this would set me back 400 USD a year for less features, or?

    So, how does Backblaze compare to these features?
    Do you have plans for local backup?
    Do you offer family packs (or at least discounts for additional licenses?)
    Do you plan on offer longer than 30 days retention (I know you vaguely indicated this in other posts, but I’d like to know).
    I think Backblaze sounds attractive, but there are some caveats as I see it. However, I believe some of these can be solved if the company chooses to do so…

  • Jesse Levesque

    If backblaze supported a peer to peer function like crashplan I’d hop over right now, the peer to peer ability of crashplan is what set me on it, since I could ignore their cloud function altogether and have it free, or use the cloud function and get some extra benefits, which I now regret paying for over the last few months.

    Right now I’ve got a 6tb hard drive I payed ~330 for sitting in a remote machine and now I’ve got to scramble to find a backup solution.

  • Malcolm Dean

    Why won’t you offer a Linux desktop product like your Windoze product?

  • LambdaEnt

    Gleb Budman: Perhaps you might address what people are actually asking for, instead of repeating the same verbiage, ad nauseam, on every person that chimes in. B2 is NOT the same as your Mac and Windows backup products. Period. We are asking for a NATIVE Linux product, the same as you offer for Mac and Windows. The question is not that complicated, nor is it unreasonable. Linux is not some fly-by-night, vague OS. So, are there any plans to deliver it or not?

  • Benjamin

    Like many others have said, if Backblaze had better retention (as in unlimited, not xx days) i would switch over immediately. I would rather have a 1TB cap with retention than unlimited backup space.

    • jagigen

      Retention is one factor that needs correction.
      Private key management is another.

      Offering a private key for encryption is great but demaning us to upload our private keys to backblaze so they can restore our files and them transfer them back to us is wrong on so many levels.

  • So I run a tower at home that acts as our media server and it is where we store important files, projects from college, wedding video and so on. Went to install Backblaze and it flat out refuses, because the OS I choose to run is a Windows Server OS. Be aware, if you run any personal server OS’s Backblaze apparently isn’t interested in your business.

    I know, sync isn’t the same as backup, but with 1 TB of storage per user for OneDrive, the ability to set all of my user directories to live in OneDrive on each computer (and keep my documents, downloads and so on in sync, sometimes even across OS’s) and revisioning when I’ve needed it, I am farily happy with using it in place of a traditional backup solution for all my other devices. I was willing to give backblaze a try on my tower though, now I’m moving on. Not going to install a new operating system for this.

  • Donald

    Any servers based in Australia/UK like Crashplan? Just curious about backup speeds.

    • Hi Donald. Our data centers are currently in the Western U.S. but we might go down under at some point in the future.

  • Vince

    It all sounds so simple, move to Backblaze.

    However..

    I have a Windows Server at home with all my storage. It’s my personal server, but your client won’t install on a Server OS.

    So I thought I’ll just pay for the business version.

    Except it’s seriously hard work.

    I’ve already got a B2 account. I managed to enable “Groups” and created a group, then added a “user” and then went to the server, use the link you provide, which wants you to signup or sign in – so I sign in using the same login I already have for you – and you tell me that the account is enabled for B2 and that’s that.

    So I’ve not quite worked out what magic voodoo is needed – without having to have loafs of e-mail addresses and sign ins.

    Why is this so difficult?

    • Nilay Patel

      Backblaze Online Backup doesn’t support Windows Servers.

      To backup your Windows Server, you need to install a third party backup tool, like Cloudberry or Arq and configure those clients to store your backups in Backblaze B2, our cloud storage offering. If you are doing this for just over server, to do not need to use groups.

      • Vince

        So again, in no way is Backblaze even vaguely a suitable replacement for any version of CrashPlan, it has much more limited retention and flexibility. I remember now why every single time I look at Backblaze I’m really disappointed by it.

  • Frederic

    One thing that stops me from choosing Backblaze is that it only supports 30-day file versioning. Could be my first choice if it supports unlimited versioning.

  • Hi BB. I reached out on Twitter, but I see your staff are quite active here too. My main and only reason for using Crashplan for my *own* data was because I could opt-in to which folders I wanted backed up a lot easier. I have sensitive keyfiles, passwords etc. and your format for custom exclusions would probably mean I miss something. Opting in is far safer than opting out.

    Why not take this huge migration of Crashplan users to offer an advanced mode for chosing ONLY the folders you want to backup, rather than the other way around. Crashplan actually did the same approach as you, but had a far better UI for doing it. In Crashplan you would have a treeview of the filesystem:

    http://imgur.com/a/CMjDt

    Everything is ticked by default, and you can untick at whatever level you see fit. Compare this to what you do currently in BB:
    – Click add exclusion
    – Navigate through all the dotfiles and folders to find an individual folder you want to exclude
    – Get taken back to the previous view with a tiny listbox showing all kinds of nonsense, making it impossible to find out what you have already excluded, and what you haven’t.

    Even if you provided a seperate tool on top of the exclusion settings for doing this, it would be enough for me to migrate. But right now it would take me hours to verify that I had opted out of all folders that I would want to.

  • NASty

    Crashplan user here looking for alternatives. I tried Backblaze several years ago and liked it very much; however, I see Backblaze still has no Linux support and will not backup a NAS. Unfortunately, it appears there is nothing equivalent to Crashplan Home. I may go with Crashplan business, but, there is no computer-to-computer backup option and I could find nothing like that with Backblaze (maybe I missed it?). To me that is a great feature as it allows us NAS users to back up to a friend’s NAS (free of charge) and them to ours as another off-site backup. I will miss that feature when Crashplan Home goes away.

    Crashplan Home had it all; unlimited backup I have (4-5 TB with Crashplan), no upload or download charges, file versioning, computer-to-computer backup, Linux support, NAS support, etc. No other solution comes close and it looks like the only way to even approximate it is with a hodge-podge of different services. Perhaps that model proved economically infeasible for Crashplan Home and thus the reason for terminating the service. I think any service that can offer all of that is going to get a lot orphaned Crashplan Linux NAS customers.

    For those of us using unRAID it even had a great Crashplan Docker implementation that made it all so easy. This is a sad day for Linux and NAS users. I was hoping Backblaze would be an option, but, it does not appear that it is, although I will do a careful comparison between Backblaze B2 and Crashplan business. Gotta have that Docker though :)

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  • SharkWeek

    I have just over 1TB to back up, but my ISP (Cox) has a data cap of 1TB per month. Do you have a feature that will upload a little bit each night over the 60 days? By the way I’m not going with Carbonite because of the hassle of video backup. I don’t want to have to individually mark each of my family videos to be backed up. I just want ALL my stuff encrypted in the cloud in case of crash, catastrophe, or theft. And I want it to be easy.

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  • Adam Ashley

    lack of linux client and device to device backup mean backblaze and carbonite are non-starters on replacing crashplan

  • orger

    I switched from crashplan to backblaze a few years ago when they stopped doing their discounted multi year plans. Haven’t looked back since. backblaze is fast and reliable and their windows client performs much better than the crashplan java based one.
    if I had anything I miss, it’s just the crashplan client that allows simultaneous local backups to a removable drive, as that makes for easier/faster restores, especially these days dealing with Comcraps data caps.
    this just reinforces my decision to move to backblaze.

  • Matthew Tulk

    I am a crash plan user for 8 years and loved it but I have a few issues
    1. I am in Australia and you don’t have a local data centre crash plan does.
    2. 30 day deletion policy is a bit shallow I want to be able to get files back up to a year which means keeping data sets for ever.
    3. with De duplication you should be able to hang onto everything.
    4. could not see an email report generated daily to let you know the status of backups.
    5. I would much prefer to pick and choose folders or drives to back up rather than everything on it ?
    6. do you offer data seeding outside the US ?
    your product gets good reviews and i am glad you don’t throttle from your server side which carbonite do they have a limit of 10Mbps but I have 1.2TB odf stuff to relocate now and i am concerned at the time frame do this albeit I am being moved to new high speed NBN plan in Australia so will be getting uploads of 30Mbps Up and around 80Mbps down.
    I would love a few more options in your GUI I understand backup sets very well being an ex Commvault Employee but yours comes across a bit basic.
    Matt

  • Rj

    Like many others, I need unlimited versioning and, since I backup a lot of USB drives that are often disconnected, leeway that is more than 30 days to reconnect my drive (preferably unlimited days like Crashplan). I keep hearing plans and plans. If you can’t make a final decision, fine, I’ll take my 75% discount to Crashplan business and we can talk again next year.

  • JD234

    I’d suggest you all stop “considering” extending the 30-day window and make up your minds quick. I’m another ticked-off Crashplan user and will have to decide quickly where to migrate myself and 5 others. The infinite versioning plus the family plan was why I chose Crashplan. I’m willing to pay more per computer (I knew it was too good to be true), but losing the versioning is a huge loss. There are just too many problems that are discovered long after a month. So stop “considering” and make up your minds soon before we all make multi-year commitments elsewhere!

    • Geoff Decker

      But here’s the thing. They are not CP and are not under any sort of obligation to meet what CP used to offer. Their infostructure was not built that way, so in order to extend their backup window, they must “consider” it. By in which means a tech analysis and a cost-benefit ratio analysis. First and foremost, their obligation is to their current customers. If extending the backup to 90 days makes the experience worse for the current customers, its not something they can do. If extending it increases their initial cost too much, its not something they can do. Crashplan is the company that did you and everyone else here wrong, not BackBlaze. So quit acting like an entitled child and treat the employees here with some respect.

      • JD234

        I’m merely making a market assessment. We certainly deserve nothing. But BB has to decide quickly whether they can acquire this sudden rush of potential customers, or let us go elsewhere. Totally up to them! But it’s a short window and expressions of uncertainty definitely won’t seal the deal.

    • JD234

      Sadly, since my initial post their solution appears to be to stop mentioning altogether any consideration of extending the retention window…

      • I’m looking at Arq. Not going to spend any more time on BackBlaze until/unless they commit to a better retention policy.

  • Moving would be a no brainer, if not for the lack of a family plan. I have been on the Crashplan family plan for years, and it has been a life saver. With each member of the family having a laptop, and 1 desktop – thats 6 computers. With the business plan, thats 300 / year. That double what I used to pay Crashplan, and pretty much the same as switching to their business plan. It would be great if Backblaze could step into that void. Families need some back up love too. :)

  • Bill Ellis

    Dang it. I was backing up my desktop, my Windows Server where I run some Hyper-V VMs, and my wife’s Mac all with one plan. Now I almost need a different service for every single one. And no more unlimited versioning? That’s brutal.

  • Nick Crossley

    There are two reasons why I chose Crashplan over other services, including Backblaze:
    1. Keeping old versions of files
    2. The ability to specify a truly private encryption key – not just a weaker passphrase for a encryption key held on the server

    Provide an option for those two, and I’d get Backblaze straight away.

  • Roman Vukolov

    You have no Linux client, so there is no deal ((

  • Robert Holden

    Backblaze is a much better alternative for me than Carbonite, but I really need a Linux client. 90 day versioning would make me feel better about a transition to Backblaze. Signed up for the 15 day trial, will see how it goes.

  • Craig

    It’s so weird that you advertise, ‘Back Up All User Data By Default – No Picking And Choosing’ as a feature. It’s the reason I didn’t choose Backblaze years ago. Having to manually exclude things you don’t want just to backup that one location on your drive you need protected was a pain back then.

    • Vince

      Yeah, for me too – it’s not actually a good feature for some people!

  • percussionking

    i loved backblaze when i was on windows 10, but when i upgraded to an educational license of server 2016, backblaze policy is to not allow personal server backups :( so i moved to crashplan and now im looking for a new service

  • Bob Dienhart

    I’m a retired IT Pro home user on CrashPlan’s Family Plan. One of the CrashPlan features that sold me, besides the unlimited deleted files retention, was the built in simultaneous back up to a local drive (whether internal or external USB) as well as in the cloud. Any plans to add that? I know I can use “other” backup options for local backup but that just adds levels of complication and administration that I neither need nor want. I just set a friend up on CrashPlan (April) they would not be able to manage that added complexity. This is really kind of disappointing.

  • Funkalizer

    So what if I’m the weird one out and actually don’t want to automatically back up everything but rather be a bit more selective?
    Include all and then exclude almost everything?

  • Mike Lively Jr.

    Yea, the lack of control over my backup set is a non-starter here. I want to pick the files and folders I want backed up, not have the program decide that for me.

    Also no recognition of mapped network drives sucks.

    • Oh. Did not realise about the (lack of) mapped network drives :-(

  • Daniel

    Hi Gleb! Do you have any plans to integrate Volume Shadow Copy into Backblaze? I would have chosen you in the first place. This way, it becomes basic useless for many business users as they have Outlook / Thunderbird / etc. permanently open when their computer is on. Crashplan worked so well and was able to back them up continuously using VSS. Also, it did not have any issues with changes in the files and was still able top back them up hourly if needed (even if over 30 MB).

    Apart from that: The exclusion list of system files seems to be a bit odd… why block E:Windows when the Software is installed on C:Windows? And what if I installed windows in C:Xdows, would it then back it up?

  • Justin Morgan

    Gleb and team, thanks for staying on top of this post today!

    From what I understand, you store the user’s private key on your servers, and if the user has entered a custom passphrase, the private key is symmetrically encrypted with that passphrase on your infrastructure. During a restore, a user would give you (albeit temporarily, per your documentation) the passphrase so you can prepare files for restore.

    I understand this is the easiest option for consumers, since the backup daemon doesn’t support restores natively and can’t act as a transparent decryption shim, but you must agree that it’s poor cryptographic hygiene. Crashplan had a storage option where they were never in control of any plaintext user secrets. Have you considered an option where a restore just returns the encrypted files *and* the encrypted private key, leaving it to a power user to decrypt them locally? I mean, even just a dump of the restore in a tar file, and a csv of the IVs and encrypted AES keys could be enough. If all the crypto operations are just openssl commands like your documentation indicates, there’s no reason a user can’t replicate the process locally.

    Would you consider open sourcing your decrypt-for-restore code and offering never-decrypted restores?

    • SirBC

      Good question.

  • TimberlineTimes

    I’m considering BackBlaze but the pricing appears to be much more expensive than Crashplan Home. I have been paying $150/year for unlimited backup for 10 computers. If I understand correctly, that would cost $1,200/year with BackBlaze. I’m also exploring whether backing up to S3 is a viable option.

    • Nilay Patel

      At $50/computer per month, Backblaze online backup would cost you $500/year, not $1,200/year. However, we might have another solution for you… How much data are you planning on storing? B2 cloud storage might be a less expensive alternative for you – it’s only $5/TB/mo. You could pair it with a backup client like Arq or Cloudberry and perhaps stay under $150/year?

      • TimberlineTimes

        I have about 500 GB of data. The storage pricing sounds good but I’d have to buy multiple instances of Cloudberry at $39/each to generate my own encryption key.

        IDrive is making a compelling offer. It is $6.95/year for the first year for 2 TB of data on multiple computers. Honestly, that sounds very compelling.

  • Elver Galarga

    Hi Gleb,

    I read your comments about you extending the deleted files timeframe and versioning for longer than 30 days, and also about B2 backup.

    I’ll tell you my use case so you can understand where I come from and why even with an extended time of 60 or 90 days (even a year) for those files it wouldn’t be enough.

    My main computer is a laptop. It only has 256 GB of storage space. I like to take pictures and have a little over 3TB of pictures and videos I’ve taken. As it is obvious, I can’t store those pictures and videos on my laptop. So what I do, is I have a bunch of external hard drives where I back everything up.

    With the policy of deleting files from devices that haven’t been connected, I would lose everything unless I keep connecting my HDDs over and over. What happens if I travel or I am away for extended periods of time? I lose everything from my backup.

    And B2 is way more expensive, at 3TB of just storage is 180 a year. And with it growing, even if it’s slowly, it wouldn’t take more than a year or two to reach 5TB at which point I would be paying 300 a year for B2 storage.

    I understand you don’t want to provide unlimited backup because people might abuse the system, but what about offering something like up to 5TB or even 10TB that are kept forever with no need to plug in anything? I don’t know how you could implement it to pick which files, maybe a special folder or something. But that would give an option to those of us who are actual home users using the service for backup to get a reasonable amount of storage space that doesn’t disappear and we can always count on.

    As it stands, my only alternative is paying more for a service like Dropbox or Google Drive, which may not be a backup solution, but at least they don’t delete my files if I don’t connect my HDDs, they stay there with selective sync or using web uploads.

    Hope you can think of a solution for users like me.
    Thanks

    • Andrew Frenz

      +1 I have the same exact use case and same reason I can’t switch to BB.

  • Scott Cove

    Well at least Backblaze now know what kept users on Crashplan. A genuine Linux client for home users, greater than 30 day versioning retention, and multiple user discounts seem to be the three big ones.

    These are also the three that kept me, and looking at the pricing of B2 for my needs will continue to keep me, from using Backblaze. If at least the first two were properly implemented, you will gain my business immediately.

  • Bill Lewandowski

    Gleb, great post, very happy customer, have used both windows and Mac. Too easy. I travel the world and use Backblaze from all corners of earth.

  • Crashplan allows me to pick and choose which folders to include or exclude from my backup (ie selective sync). Does Backblaze offer this? If so, where in the settings do I set this up? I looked and can’t find it.

  • Rui Umbelino

    I’m waiting for a Backblaze client (not Backblaze B2) for Synology…

    This is what keep me away from Backblaze.

    It this possible in near future?

    • I don’t think we’ll ever build a client for Synology since Synology has built their own directly integration into B2.

      • Rui Umbelino

        OK, then I will never be your costumer, because I just want BackBlaze Personal Backup…

        • Thierry

          It’s funny to read. Because BB just dont care about clients not moving to them.
          They have a lot and certainly enough customers for now and for what they do.
          And with CP closing, they will certainly get a lot more.
          Even if 80% of CP customers don’t like BB, it’s still a 20% win!

      • Rui Umbelino

        OK, then I and lot of others will not be your customers, because we just want Backblaze Personal Backup…

  • Mark Rutledge

    +1 for Linux BB Personal client. I chose Crashplan originally because I had enough data to where B2 storage would cost more than Crashplan on a monthly basis, but I would have preferred to use the BB Personal client. Telling people to use B2 is not an apples to apples solution, and from the comments it seems like you’d get a lot of new customers if you implemented one.

  • thieum thieum

    What’s the deal with restores ? Download a Zip ??? If I need to downolad terabytes worth of DATA you’re gonna have me download a zip ?

  • Mike Smiley

    The limited retention is a deal breaker. A 90 day retention won’t cut it either. What if there’s a fire or theft? Anything less then unlimited won’t work for me.

    • Thierry

      How much are your willing to pay, in addition, so that they keep all the growing amount of backup data on the servers?
      It cannot be unlimited. (or if a company propose it to you at cheap price => they will close one day or another.)

  • Matthew Poxon

    Shame about the lack of NAS support which I currently enjoy with CrashPlan which is not supported by BackBlaze. Seems strange where a Drobo 5D is supported but not a 5N just because it has a network cable and not a usb connection. Are there are any plans to change this? And no I am not interested in B2, I want a simple UI with a single solution provider and a fixed cost per month.

    • Hi Matthew, no, I don’t think we’ll ever offer NAS support directly as part of our unlimited backup offering. I do hope that Drobo will support B2 directly as Synology, QNAP, Morro and others have done to make it super simple.

  • Klugschwaetzer

    @budmang:disqus So great of you that you take your time to help out all the distraut ex-Crashplan users. ;) But this comments section is kind of messy and honestly I don’t want to read through all of it.

    Might I propose that you write another blog entry concerning all the points the soon-to-be-ex-Crashplaners made, only in a more structured manner?

    What interests me most is: a) the ability to retain version for a long(er) period, better still indefinitly or like Crashplan handled it (thinning the versions out the older they got) and b) the ability to create local backups in addition to your cloud backups. This made a lot of sense for many users, I think. I for example had a full local backup of about 6TB with data I wanted to backup at least once and then an online backup with “only” 1,2TB that I wanted to be super-secure on- and offsite.

    Many thanks in advance.

    • Hey, appreciate the suggestion and we’ll try to write that up for tomorrow.
      Quick answers on your two:
      1) Deleted file versions: We’re actively looking at extending that. Trying to analyze the cost of that. Also looking at adding manual/scheduled option for archiving data into B2. Files there can be kept forever.

      2) Local backup: I like have a local backup too. Mac Time Machine & Windows Backup & Restore are options are free options.

      • Klugschwaetzer

        Thanks for replying so quickly.
        1) Perhaps an “unlimited versions” option costing 30% more (or something like that) is a way to attract ex-Crashplaners. :)
        2) Free or not is not my main concern. Having it in one – very reliable – software solution was very convenient. Perhaps you can draw up some scenarios for the usage cases presented here by so many users. Thanks so much.

        I guess I’m not the only one whose first reaction today was: “Oh no, now I have to think about that again. Thought I had that covered.” :)

        • Adam Flagg

          I would pay more than 5 dollars for unlimited retention and/or versioning.

    • We’ve written a FAQ page for CrashPlan users. You can find it at https://help.backblaze.com/hc/en-us/articles/115001518913-Top-Questions-from-CrashPlan-Users

  • Ben Clayton

    All my personal stuff lives on my personal Windows 2012 server (makes sense, right?), which Backblaze Personal intentionally doesn’t support. I would have chosen Backblaze over Crashplan last year if it supported my OS. Workaround this little “feature” in the next version and you’ll have my business.

    • Hey Ben, take a look at https://www.backblaze.com/b2
      You can store data for just $5/TB/month.
      And CloudBerry, Arq, Duplicacy (and others https://www.backblaze.com/b2/integrations.html) integrate B2 directly.

      • Ben Clayton

        I’m not running an enterprise. I suspect I have much less data to backup than many other home users. My choice of OS shouldn’t be an artificial limitation. This has become a bit ideological and a good salesman knows that the emotional attachment to (or distaste for) the product is a much more significant factor than the tech specs.

        Suggesting this alternative storage service to me at twice the price feels like no less a cash-grab than Crashplan abandoning all its personal-class customers and attempting to up-sell everyone to business-class.

        Backblaze Personal is well-reviewed and highly rated. When the service can meet my needs as well as Crashplan has, and at a competitive price, it will be my first choice. I will re-evaluate it again in several months before my Crashplan license expires. Perhaps by then something will have changed to accommodate the surge of Crashplan users.

  • Zack

    I’m considering switching over from Crashplan and the two things that make me hesitate are the lack of NAS/network drive support and the 30 day file retention limit. I understand from a business perspective why you wouldn’t want to support NAS backup, but as a photographer who has tens of thousands of image files stored on a variety of external hard drives (e.g. a few small current work drives, a larger long term storage drive), having to make sure all my drives are plugged in for at least 4 hours every 30 days is not ideal. The 6 month limit for turning off a computer with drives plugged in is better, but doesn’t cover the scenario where I’m traveling for a month (roughly once a year) and am bringing my computer with me.

    A 90 day retention of external drives would greatly increase my ability to travel (and also live normally) without worrying about “managing” my ever growing collection of hard drives.

  • E Hayd.

    I would switch to Backblaze today if the app allowed files larger than 30mb to be accessed via the Android application. My camera takes photos larger than that and I access them often through the Crashplan application. Any hope of changing this travisty?

    • We are working on updated apps, but I’m not sure if you’ll be able to open files > 30 MB.
      However, you now use the web interface on the phone, and we’ve added ‘preview’, and will be making any size file available through it very soon.

      • E Hayd.

        Thank you for the reply. I use my cloud storage specifically for pulling files on the go so this is my biggest concern in selecting a service.

  • Michael Caswell

    I’m not directly affected by CrashPlan’s announcement today, as I’m already a “CrashPlan for Small Business” customer. But this news has kinda rubbed me the wrong way (in other words, how long before they decide to dump ME too?), not to mention the fact that they’ve promised a native app for YEARS which has yet to materialize.

    Two things are keeping me there.

    1) Data retention and versioning. It’s extremely comforting to know that CrashPlan will retain files indefinitely, as well as will keep versions of files. I don’t need every revision of every file (CrashPlan “prunes” these every now and then), but my worry is that if a file is accidentally deleted or is corrupted (and then backed up), and I don’t notice it within BackBlaze’s 30 day retention period, I’m screwed. I’m not interested in the planned feature mentioned here that transfers a complete backup to the B2 service, as that would be duplicating EVERYTHING to that cold storage and would get very expensive, not to mention it sounds cumbersome to deal with for my use case. I don’t want to snapshop my entire backup, I just want to know that any file I accidentally delete will not disappear from my backup. I’d gladly pay double what BackBlaze is currently charging (which would essentially be what I pay for CrashPlan) to have indefinite retention of deleted files and some degree of versioning.

    2) External drives. I appreciate that BackBlaze backs up external drives. But I have drives that contain old jobs that I keep unmounted unless I need to retrieve something. Having to mount these drives every 30 days is a bit of a hassle, and is an unnecessary complication IMO.

    Fix #1, I’ll sign up immediately. #2 is secondary, just something I’d prefer was changed, but I could live with it as-is (begrudgingly).

    • Adam Flagg

      Agreed – retention and versioning. If you can figure out some kind of family plan I’ll move all of my people over as well.

      • Data retention & external drives: we’re looking at extending the versioning timeout. This would likely apply to both of these. The ‘archive to B2’ is almost definitely going to happen soon. The general extension we still have to figure out how feasible it is.

        BTW, the alternative is to store the all data in B2: https://www.backblaze.com/b2
        Backup with one of our partners: https://www.backblaze.com/b2/integrations.html
        Then you can keep versions forever.

        • Michael Caswell

          The “Archive to B2”, while perhaps ideal for people who want to deliberately store snapshots of backups, would be a ham-fisted way of solving the concerns over data retention in terms of accidentally deleted or corrupted files.

          I currently have about 4tb backed up on CrashPlan. Correct me if I’m wrong, but in order to provide data retention, this entire 4tb that I’m backing up to BackBlaze would also have to be stored on B2, for a total cost of $25/month ($5 + $20). Then for subsequent B2 Archive operations, say once a month, worst case I’d have to pay for ANOTHER 4tb of storage, or best case there would be de-duplication that would only require that changed data be archived, but still even in that case the $20/month for B2 would gradually creep upward as new data was added (would be $35/month after about 3 years).

          Now, maybe if somehow the BackBlaze app could, rather than making a complete (and growing) snapshot to B2, automatically store ONLY changed/deleted files to B2, with this being transparent to the user and configurable in terms of how extensive the versioning is maintained, that could possibly work. Otherwise, I’d be spending initially more than double the $10 that CrashPlan is charging, with that difference growing each and every month.

          It’s a similar story with just going purely with B2 and one of the apps on the page you linked to, just without the $5/month BackBlaze charge. It’s hard for me as a customer to pay double for a similar (but clunkier, using third party apps) service, especially knowing this amount is going to steadily grow.

          Suggestion: keep the current $5/month BackBlaze plan, and offer an upgrade to versioning and unlimited retention for another $5 or so.

          Alternative suggestion: offer a fixed bucket of storage space at no additional charge to be used for deleted/changed file retention. Make it large enough (maybe 1TB?) so that it doesn’t rapidly fill up for most users, and incorporate some kind of automatic pruning for when it is almost full (similar to how Time Machine works… it retains versions of files indefinitely, until the space on the backup drive fills up). Perhaps a notification could be given that this space is almost full, giving the user the option of manually removing unneeded files, with the fallback being that older retained files will automatically be removed to make room for new ones (like Time Machine does).

          My point is that there are ways to address this concern in a manner that is compatible with the needs of your customers while also not putting you on the hook for permanently storing dozens of versions of someone’s 500tb cat video compilation project.

        • Just as another point of data, I’m currently a customer of both CrashPlan and Backblaze that cannot switch fully to Backblaze for the sole reason of your handling of external drives. The requirement to plug in my external drive once every 30 days is just a complete non-starter for me.

          Extending the time limit to 60 definitely doesn’t solve this, for me, and 90 doesn’t really, either.

          It’s a shame, because otherwise I’ve found your service excellent and I’d like to use it for my other computers.

  • TheFuzz4

    Ok so we can do linux with a client. No problem since I have a NAS. But what about those of us with tons of data. I’m currently backing up 8TB with just my NAS alone. Then I have the rest of my family which would only be in the GB area but according to your calc it will cost me $40 a month just for my NAS.

    • Yes, 8 TB will cost $40/month. I’d love to have it cost less…and in the future as storage costs go down, so will our prices. But at the moment this is what it costs to provide 8 TB of storage.

      • Gregg

        Do you not find it strange then that simply changing client and the cost drops to $50/year no matter the size?

  • pablobh

    I have 8 computers with about 8Tb of data. I just love Crashplan’s peer-to-peer and local backup. Would I be able to have something like that with you? I rarely use the Cloud backup for restores I prefer doing it from the local archives, the cloud version is just to keep my mind sane.

    • Don’t expect we’ll ever offer peer-to-peer ourselves. No plan currently on local backup.
      However, you can use Time Machine or Windows Backup & Restore for free for local.
      Not sure the value of peer-to-peer if all data is in the cloud?

      • pablobh

        I work from home and have 3 computers that backup to an external usb drive attached to one of those computers. Whenever I need to restore a corrupted or deleted file/folder local restores are waaaaaay faster than anything. Also, being able to backup faster (to the local computer) is a plus.

  • jaundicedave

    I use Crashplan right now mostly to maintain a backup of a now broken machine. There are several hundred GB of files on it, which I don’t have access to offline any more. What would be the best way to get this archive into Backblaze?

    • You’ll need to restore all that data from CrashPlan to a local computer or drive first. Then install Backblaze and we’ll get it backed up. (We’ll publish a ‘how to move from crashplan’ blog post on Thursday if you need help.)

    • Update: We will publish a blog post tomorrow (Friday) about how to move data from CrashPlan to Backblaze. Stay tuned…

  • Gregory Wilson

    A lot of talk about B2, but the question is still unanswered: Will BackBlaze deliver a native Linux client? Supporting Linux through B2 as a workaround and delivering a native Linux client are very different solutions. If not, why not?

    • It’s not on the current roadmap, but we may do it.
      However, I’m curious what about B2 doesn’t fit the need?
      Is it just that it’s price per GB?

      • Rui Umbelino

        Because we don’t need B2, just the normal BackBlaze!

        Please, listen your future costumers instead of losing them…

        • I used to manage a UK backup service called SquirrelSave. It’s now gone the way of the dodo, unfortunately – around the same time I left to work in the e-commerce sector (but I still have an interest in online backup systems, and I’ve been using Backblaze for a good number of years myself personally even though I had access to my own service for free!). We supported all three major OSes (Windows, Mac and Linux), but Linux uptake was very small in comparison. That said, the client was developed using cross-platform tools (wxPython was a big player in this) – so each platform got a release simultaneously. It helped that our infrastructure used open source protocols too to get stuff to and from the service, for example, you could rsync over SSH to the service, and many Linux users used that instead of the GUI. We also had no limits on historical backups.

          These days I use a free utility called rclone (written by the chap that designed the infrastructure for SquirrelSave) that backs up my Linux desktop and servers to B2. Very simple to set-up and use. No GUI, sure, but I’m more of a command line junkie when it comes to Linux (I use Mac on the desktop for the majority of the time – and that’s where I use the Backblaze client).

  • Neo Fahrenheit

    I was hoping for a discount as well.

    And, reading the Android app comments, I see a lot of problem that CrashPlan have (lack of files thumbnails).

    :)

    • Backblaze is already 20% lower cost than CrashPlan was for a single-user plan, so most people are already getting a discount ;-)

      As for Android app, you can now also use the website to browse files and preview on mobile devices.

  • MikeT29

    As a newly-saddened Crashplan user I was hoping Backblaze would be a replacement but I see several areas where it falls short.

    first, according to Wirecutter “Backblaze may take two or more hours to notice and back up a new or
    changed file, even when you’ve set the Backup Schedule pop-up menu to
    Continuously.” Having backups done every minute or so when files change is very useful. If I’m editing a file and break something, I can go back to the way it was a short time ago.

    Second relying solely on cloud backup seems to miss some of the backup use cases. Sometimes your house burns down or the computer is stolen and then an offsite backup is a lifesaver. But more common I bet is a hard drive crashing or accidentally deleting a folder. Crashplan and some other companies offer local backup. I’ve put a 2nd hard drive in my computer and use it for extra storage and for local backups that I can use to quickly restore.

    Lastly why keep files for just 4 weeks? I can see putting some limit on storage of deleted files but why not 4 months or something?

    • Hi Mike, Backblaze is similar to CrashPlan in that new files aren’t instantly backed up, but pretty close to the same frequency.

      Local backup: I like have a local backup too. Mac Time Machine & Windows Backup & Restore are options are free options.

      Deleted file versions: We’re actively looking at extending that. Trying to analyze the cost of that. Also looking at adding manual/scheduled option for archiving data into B2. Files there can be kept forever.

  • Jeff

    I see B2 this and B2 that, but here’s the thing. I don’t want to pay for Personal Backup with a nicely developed client for my OSX machines and THEN have to pay for a separate B2 storage account and then have to sort through a bunch of third party applications with B2 integration that may or may not be as secure and feature filled as the Personal Backup tools just to cover my Linux machines.

    What I want is to have the same features and interface across platforms, you’ve obviously done this with OSx and Windows, why not add a usable Linux client? This is why Crashplan was so good for users with multiple systems, and exactly why I was willing to pay for their service to backup my various home systems.

    • Hey Jeff, appreciate the feedback. Makes sense as a reason for preferring we offer a client. Just hypothetically if we offered our own client, but the pricing was per-GB as B2 is, would that suffice?

      • Jeff

        Certainly. I’m not terribly concerned about the pricing structure so long as it’s reasonable. For example, if Code42 was offering a per-GB structure for a low-end business account, I’d probably stay with them. Calculating my current backup data size with AWS pricing, I’d be paying about $11 USD per month at S3 prices. But using their $10/month/host I’d be paying about $60 a month, where right now it works out to $12.50/month. That’s a significant cost increase for no real increase in storage usage (My systems are all backed up now, the only addition is new files, which aren’t many).

        And hypothetically I would even be willing to pay a premium for additional options, for example:

        Base level = Client that works on OSX and Linux with feature parity + storage in B2
        Premium Level = Client that works on OSX and Linux with feature parity + storage in B2 + option for local secondary backups to USB drives, NAS, etc

    • Vince

      I also agree with this – I absolutely do not want to have to faff about with a complex array of other third party software (which the credible stuff looks to be paid-for – reasonable since they don’t get monthly revenue from the service), and then your service, and then deal with the various issues that ultimately arise. The whole point was no hassle backup.

  • jerryz26

    I have a Synology NAS box connected via MacOS. Is the NAS supported?

    • You can backup the NAS directly to Backblaze B2. Synology built support into their UI. This way you don’t have to have your Mac on or connected.

      • Rui Umbelino

        Forget the Backblaze B2.

        We just want the Backblaze Personal Backup!!! ;)

      • jerryz26

        Perfect! Thank you.

  • Shell

    I just wanted to throw my two cents out there and say I would also pay more for an unlimited file version backup (or maybe a set number of versions). Extending the file retention time would help a lot too if a new plan isn’t possible. I’m an artist and I sometimes make files that can get quite large. This means I can’t keep them on my computer for long since I need the space to create more art. I always back up my files locally as well as on Crashplan, but sometimes I need to make changes on art I did a long time ago. If my local backup is corrupt, I’m sunk. That’s the #1 reason I went with Crashplan in the first place. With multiple versions saved, I’m always guaranteed to have something workable on hand. I would be over the moon if you guys eventually offered something like this.

    • Hi Shell, if you don’t have room to store the files on your computer, you could put them on an external drive – and we’ll back it up as well. Alternatively if you don’t want to store them locally at all, you could put them into Backblaze B2. If these are files you work on, that may be a better option for you. Then you can use Cyberduck or Transmit to easily drag-and-drop files between B2 and your desktop. And B2 will stope unlimited versions forever: https://www.backblaze.com/b2

      • Shell

        Thank you for the information! I wasn’t sure what B2 was so I’ll look into that. Sounds like it will be a good fit for me.

  • No Linux client? You’re not earning my business.

  • While I’m happy to find your service, this sucks because I was relying on CrashPlan to host backups from months/years past. For me, it’s not necessarily data loss prevention, but for that time when I go looking for a file and realize it’s been corrupt or accidentally deleted… So backup to the rescue.

    With CrashPlan going away, I imagine there’s not going to be a migration between services of any sort… so, I either need to go and sync a bunch of those really old backups, or hope I never ever need them.

    While your upfront pricing is very affordable, one thing CrashPlan PRO had was unlimited computers. I didn’t have to worry about which computers were being backed up. For me, it was 6x computers in the household. This would now cost me $25/month under your plan per year.. although I see you do have a 2-year plan, but that’s even more cash up front.

    I was paying $14/month for CrashPlan PRO, and that’s if I didn’t get a sweet discount on Black Friday.

    If you can help address some of these concerns.. I’m all ears!

    • Hey Nick, for 6 computers another option is to store your data in:
      https://www.backblaze.com/b2
      There you only pay for usage ($0.005/GB/month).
      And you can pick one of our software integration partners (https://www.backblaze.com/b2/integrations.html) to do the backup.

      • That looks pretty appealing, but I’m not quite sure how to budget for this. I do have a Synology NAS, and while backing up that would be awesome, does B2 have system real-time or scheduled backup software client?

        With CrashPlan, each one of my systems has at least a 256GB SSD. It wasn’t backing up the entire drive, but each system might have 150GB total.

        As far as usage goes, it appears we’re paying for actual drive space used? So, if I use 100GB one month, but then clean it up and the next month is 80GB, that 2nd month costs less? And for download costs, if I have to download my own files to restore or host files with the service, I’m paying for bandwidth there?

        Is B2 billed by usage per month or can you pre-pay based on budget for the month or year? And I assume the usage is across any number of devices, computers, and users? Speaking of users, can you set up multiple account credentials for the same billing account?

  • Andy Daniel

    As others have mentioned, I’ll be happy to make the switch if you supported client to client backup. No offense, but I don’t like the idea of a 3rd-party having my only backup copy. I currently utilize a Crashplan Family plan that allows a few devices with small amounts of data to all sync to a local backup PC.

    • Hey Andy, I’m afraid we won’t be offering that. However, if you don’t want Backblaze to be your only backup copy, there are various options. The easiest one is to use Mac Time Machine or Windows Backup & Restore to make a local backup. Alternatively you could use something like Dropbox to sync your data between multiple computers, then backup to backup all the data.

  • Michael Hornsby

    It seems to me that if a deleted file is removed after 30 days. Thats sync not backup . Just sync delayed by 30 days.

    • We would disagree: A file that’s kept forever after deletion is an archive. However, terminology aside, we are discussing extending the 30 days to longer, and offering the ability ‘archive to B2’ forever.

  • Guess it’s time to join you guys. I don’t want to have to start my backup over from scratch, ever going to offer a 1TB+ seed drive option for consumers?

    • That’s not currently planned for Personal Backup, though we do offer our Fireball for seeding to BackBlaze B2. We recently significantly increased the speed of our PC and Mac clients for Personal Backup, so if you have a fast internet pipeline, we will take better advantage of it.

      • Not a great solution for consumer CrashPlan users. I’m surprised more consumer plans don’t offer seed options, even if they’re pricey, as that’s a great way to pluck users from another service if they have issues with it, or if that service shuts down.

  • rlfsoso

    as an angry Crashplan user I now face the problem of migration: is there any way to transfer the data already backed up to Crashplan’s servers to Backblaze? At a rate of max 9GB/day it is going to take longer than the 15 days trial period, just to upload essential data. Any ideas about this? Also: would restore via disk cost same in Europe? I mean, even when sending the drive back means a refund. Cheers, Rolf

    • Andy Klein

      Rolf,
      1) Unfortunately there is no direct transfer from CrashPlan to Backblaze, or any other provider including Carbonite.
      2) We do offer the ability in our client to run up to 20 “threads” (processes) which can be useful for people with connections that have a fair amount of latency.
      3) The trail is 15 days, during that time you should get a sense of how fast we are going to upload your data, including an estimate of when we’ll be finished. Hopefully you’ll be able to decide if we are worth the money at that point, whether the backup is finished or not.
      4) Restore via disk costs the same for everyone. But if you do send the drive back for a refund, you have to pay for return shipping, and that will cost more than shipping within the US.

    • We will publish a blog post on Friday about moving data from CrashPlan to Backblaze. Stay tuned!

  • Adam Flagg

    My main concern is, if I delete a file, 30 days later so does Backblaze. Any plans to keep unlimited duration deleted files?

    • We are exploring extending to 60 or 90 days, and offering an ‘archive to B2’ option.

  • AndreSomers

    I am on a Crashplan family plan… Any alternative to that? Oh, and two of my machines (a laptop and a NAS) are running Linux…

    • Family plan: You can put multiple computers in a single account or manage multiple accounts with Groups. From a pricing perspective, CrashPlan was $12.50/mo family plan and Backblaze is $3.95/mo/comp (two-year plan). 3 machines or fewer will be cheaper anyway. If only 1 or 2 more computers, will be a bit more.

      For NAS and Linux, take a look at our storage service: https://www.backblaze.com/b2
      Partners support it for NAS and Linux backup: https://www.backblaze.com/b2/integrations.html

  • Jarrod Marshall

    I just had a 3TB drive crash, have 1.7TB in Crashplan Central. They no longer offer restore to your door. If I am going to make a switch I have to restore the backup (will have to anyway) but then start over backing up to Backblaze.

    Do you offer a seed drive option? PLEASE tell me you are not going to drop the restore via shipped drive functionality

    • Hey Jarrod, sorry to hear about your drive crash. We offer seeding for Backblaze B2, but that’s a 40 TB device aimed at very large scale data transfer. So, I think you’ll have to backup online, but good news is that we just released Computer Backup v5.0, which can backup at > 100 Mbps. If you’ve got a fast enough connection, you’d be backed up in 2 days.

      And customers LOVE our “Restore by Mail” option – so we’re definitely keeping it. (Along with the Restore Return Refund program which makes it free if you return the drive.

      • Andrew

        One of my biggest dislikes about Crashplan right now (well, other than having to decide who gets my business next) is the horrible upload speed. Right now I back up to a second local drive as well as to Crashplan Central. According to the client software, it’s claiming to backup at about 1.3 mbps. (on a FiOS 50/50 connection)

        Can I back up, through Backblaze software to a local destination as well?

        • Hi Andrew, we don’t have software to backup to a local destination. However, Mac Time Machine & Windows Backup & Restore are built-in and free.

          Backblaze should be able to back up at > 100 Mbps if you have a fast enough connection.

  • I so regret not choosing Backblaze earlier! I’ve been with Crashplan for 6 years and at the time ALMOST went with Backblaze when I was researching in 2011. The peer-backup sold me on Crashplan. But I’m not an enterprise so I’ll be leaving that ship.

    • Tim

      We have the same thoughts! I went with CP over BB because of the computer-to-computer backup feature and then upgraded to a paid account years ago. Never had any intention of canceling. Such a bummer! Looking at BB now and it looks promising.

      • Sorry you have to switch – but we’ll look forward to helping you for the long-haul!

  • Jake

    Any plans to help Crashplan users migrate. It will take me months to back up all my files on a new service. If we could transfer them directly from Crashplan that would be awesome!

    • I would love to do that. I’m afraid that’s not a service CrashPlan will offer to anyone.

      Backblaze can backup at > 100 Mbps, meaning if you have a fast enough connection, you could backup 1 TB/day. Start backing up with Backblaze now to make sure you’re fully backed up before your subscription is over there.

  • lensgrabber

    I tried BB before and if I recall correctly what drove me away was that it always wanted to backup everything. For me, I’m more concerned with having particular directories and volumes backed up and not “everything.” Has BackBlaze changed so that I can select what to back up instead of having to deselect what I don’t want backed up?

    • Jake

      Nope, you can exclude specific directories or files extensions, but that’s all.

      • lensgrabber

        Thanks.

      • Mike Dennis

        Oh… That might be an issue for me, as well…

        • What’s the issue? Since you don’t pay per-GB and you exclude folder & file types you don’t want backed up.

          Also, if you really want control over every file you backup, you can use one of our integration partners (CloudBerry, Arq, Rclone, etc.) and store the data in Backblaze B2: https://www.backblaze.com/b2

          • Davison Long

            @budmang:disqus The issue with exclusions is two-fold:
            1) Ever since the last version or two of the Backblaze client exclusions apply to *ALL* drives/volumes. So you can have folder “A” backed up on one drive but excluded on another drive. This creates a management nightmare for those of us that happen to have many volumes (even if they are just partitions on a single drive).
            2) Backblaze doesn’t offer the ability to create exclusions BEFORE starting an initial backup, so for those of us that have a lot of data and many volumes the indexing process goes crazy trying to analyze everything right from the get-go.

            Speaking of indexing, I’ve posted in other Backblaze threads several times of my woes that led me to leave Backblaze a year and a half ago due to the Backblaze index file getting too large. I have yet to see a response from anyone since then to even hint that the Backblaze development team is looking into fixing the indexing issues for those of us that have a large number of files. When I contacted support before I switched to Crashplan they never could get it working and eventually basically admitted they had no solution. So even if you can back up terabytes of data, if the number of files is too high the system breaks down which was a deal-breaker for me since I have lots of small files.

            Now would be a good time to fix all the issues I mentioned above to capitalize on Crashplan’s fiasco. I would definitely come back if that were the case. I actually currently only have about 3TB of data but over 3 million files.

  • There are two things Crashplan did that make Backblaze a non-starter, none of them price:

    1) Data retention. For example, my wife does a lot of design work, which creates files she may not have touched in months, if not years. The ability to not only restore the most recent version of a file, but earlier versions was one she and I both used a lot. (in my case, it was scripts and similar)

    2) External drive handling. This is related to 1) but Backblaze’s “touch it every 30 days or it’s all deleted and you have to restart from scratch” thing makes BackBlaze actually *worse* than say onedrive. Sync is not backup, but MS doesn’t *delete* data I’m paying to store just because it’s not active enough.

    without those, it doesn’t matter what Backblaze charges, it’s not going to meet my needs, so free would be a waste of time.

    • Jake

      This is exactly what I came here to say! I’d even pay a little more for these things.

      • Yeah. I just checked and Crashplan for SMB keeps those features, but will cost me an additional $20/month. I’m down with that.

      • We’re looking at extending the timeframe, and adding the ability to archive into B2 forever.

    • Mike Dennis

      They delete files not modified in 30 days? I thought they just didn’t keep old versions that were past that…

      • That’s deleting data. Those old versions can be critical. And if it’s on an “external drive”, then the entire datastore for that drive is deleted.

        • Mike Dennis

          I thought crashplan worked that same way, just had a longer time before that happened… I’ve seen that happen with external drives on crashplan, after a long time..

          • I’ve yet to see that happen. It may, but I’ve not seen it, and it’s save my keister a couple times.

          • EnerJi

            CrashPlan offers selectable time period with a default of unlimited.

      • No, you’re correct. We keep 100% of your files forever. Only if you delete a file off or your computer, it will age out of the backup in 30 days. And we’re looking at extending this timeframe, along with offering an option to archive all data to B2 forever.

        • Jason Kratz

          Gleb how about an option to get emails when deleted files are about to age out? One of the main complaints about the 30-day thing with backblaze is that “files get deleted without me knowing about it”. If there is some UI or email or something to see what those files are would be very useful.

        • Vince

          I thought that was not true in the case of an external drive?

    • crystalized

      This is exactly why I’m forced to join Crashplan-SmallBusiness instead of leaving for Blackblaze. Everything I hear about Blackblaze is good except for the fact that they will delete your files after 30 days if a drive is disconnected or if you have a drive fail and cannot restore within 30 days.
      Blackblaze’s restore process is also awful. Downloading zip files!? I should be able to have a continuous download for restoring everything after a drive crash, even if it takes awhile.

      • jagigen

        30 days data retention or deletion and requesting private keys for restore is stupid beyond belief.
        No No.

      • We’re looking at extending the version retention, and adding the ability to archive into B2 forever.

        As for restores, we actually offer a host of options:
        * Preview/Download/Share files directly.
        * Download zip packages of files from the web.
        * Download large restores using our dedicated Mac & Win restore apps.
        * Access/share files on iOS/Android apps.
        * Restore by Mail (encrypted hard drive to your door) => return for a full refund

        • crystalized

          Thank you for the response! I may give this a try then. Ability to download large restores after a drive failure is critical.

    • Hey John, we’re actively considering extending the timeframe for both of these. Additionally, we’re planning to add the option to manually/scheduled archive data from your computer to B2. It can stay forever if you wish.

      • B2’s not an option in terms of ease of use or price. I can manage it, but I have to deal with that all day at work. At home, it’s simple or it’s out. My wife, who is a fantastic designer, but not an IT person manages Crashplan for us.

        As far as “extending the time frame”…to what? If it’s not what Crashplan has, still not worth the time and hassle of switching.

        Again, it’s really not a price issue. No one is cheaper or as cheap as Crashplan family. But the data retention and the external drive retention are hard dealbreakers for me as much as the lack of linux is for others.

      • when do you think you’ll be in a position to implement this? I do not want to start a short trial and then commit myself before this becomes and actual thing.

  • james majerus

    Do you guys have a computer to computer back up solution?

  • nihues

    Looking for a UNIX alternative to CrashPlan…

    • Same here…

      • See my note to nihues above for UNIX.

        • what about versions? rclone is just a sync, means if someone will delete files, they will also be deleted from b2.

        • and what about issues mentioned here: https://mjtsai.com/blog/2014/05/22/what-backblaze-doesnt-back-up/

          It’s also worrisome that it only retains deleted files for 30 days—meaning that a file is truly lost if I don’t notice that it’s missing right away. And if, for some reason, my Mac doesn’t back up for 6 months, Backblaze will expunge all my data, even if my subscription is still paid-up. The situations in which my Mac is not able to back up for a while are exactly the ones in which I (or my survivors) would want to be able to depend on a cloud backup!

          really?

    • For NAS and Linux, take a look at our storage service: https://www.backblaze.com/b2
      Partners support it for NAS and Linux backup: https://www.backblaze.com/b2/integrations.html

    • If you’re happy using a command line (and even then, it gives you interactive prompts), I recommend rclone (http://ww.rclone.org). Supports B2 and other object storage providers, plus it has the ability to back up to other services such as Google Drive, etc.

  • Amritpal Bath

    Also bummed about lack of Linux support.

    • Amritpal Bath

      In the meantime CrashPlan is offering a 1-year 75% discount. Going with that will get me an additional year of backup, so not a bad idea while considering other options.

      • You can backup Linux using one of our integration partners (CloudBerry, Arq, Rclone, Duplicity, etc.) and store the data in Backblaze B2: https://www.backblaze.com/b2

        • Amritpal Bath

          That’s true, and I did explore the option, but the cost of B2 quickly exceeds BB’s standard $50 unlimited plan (I record a lot of videos) so it’s not compelling.

          Suddenly I would be paying hundreds of dollars for one machine (not to mention the $50-per-machine for other, much smaller boxes). $150/year for a few machines is reasonable and worth it – $280/year for B2 + 2 ~30GB Windows machines is less reasonable.

          At that point a NAS makes more sense, but I’d like to avoid managing more hardware.

          A Linux client would solve all of my problems, as CrashPlan had done!

  • R3VVEDUP

    What CrashPlan is doing is bullshit. Does Backblaze off NAS backup?

    • Yes, Synology, QNAP, and Morro have all built support for Backblaze B2 directly into their NAS devices. For FreeNAS and others you can use our integration partners such as Rclone, etc. https://www.backblaze.com/b2

    • Max NZ

      nope. just sync (not a backup), non encrypted end point storage.. Files on B2 are non-encrypted, same as OneDrive, Google Drive etc.. simple storage.. You can sync NAS to multiple storage…

  • David Vuu

    If you offered NAS backup, I would give you money right now. That was the ONLY reason why I choose CrashPlan. It’s just one simple 3TB worth of family photos and videos.

    If you’re afraid of people abusing NAS uploads, you could just limit it to a certain amount. Say 10TB for example. An extra dollar or two a month for (x)TB isn’t so bad.

    • Andy Klein

      Both Synology and QNAP offer the ability to sync data from their NAS devices to Backblaze B2. B2 is cloud storage that allows you to pay just for the storage your use ($0.005/GB/month) and download ($0.02/GB). Today both of these NAS products offer just sync. Not saying this is the answer for you, but something to consider as Backblaze Backup does not support backing up NAS devices.

      • Jake

        3TB of family photos costs $15/mo if the size never increases vs $10/mo for CrashPlan Pro with unlimited data and no charge to restore your data when you lose it. I don’t understand how BB thinks these are comparable products.

        Also worth noting that two users with the EXACT SAME files would be charged wildly different prices for using external drives vs a NAS. It just doesn’t make sense.

  • Tristan Rhodes

    I am a Crashplan customer looking for a replacement. I first discovered Backblaze from reading your valuable hard drive reports, which help me decide which drives to buy.

    Here are the most important features missing from Backblaze:

    1) Backup to a local destination, such as a USB drive. This covers the number one reason to need a backup; a hard drive failure.

    2) Backup to a remote computer (such as work or family). This covers the more rare scenarios such as a home fire or burglary.

    3) Longer retention of changed files. This covers the scenarios when a data corruption or drive failure happened a few months ago, but it wasn’t discovered immediately.

    4) Linux client. This was the reason I selected Crashplan in the first place.

    Let me know if anyone knows a solution that meets my needs, or if BackBlaze is planning on adding new capabilities.

    Thanks,

    Tristan Rhodes

    • Hey Tristan, thanks for the feedback. I understand it sucks that the solution you’ve been using is a going away. There isn’t a one-for-one replacement. However, a few thoughts:

      1) Backup to local: Mac Time Machine & Windows Backup and Restore can take care of these for free.

      2) Backup to a friend: Shouldn’t be needed if your data is stored in the cloud.

      3) Longer retention of changed files: We’re actively looking at extending, along with adding an ‘archive to B2’ feature.

      4) Linux client: Using B2 there are numerous backup apps that have integrated that run on Linux (e.g. CloudBerry, Arq, Duplicity, etc.): https://www.backblaze.com/b2/integrations.html

      Gleb

      • Russ Francis

        Answer to #2 is BS. I can drive to my friends and restore LOCALLY at LOCAL network speeds, Gigabit NOT Megabit speeds of broadband connections. I have 100’s of gigabytes of Virtual Machines that are backed up. Not to mention videos.

        • Hey Russ, I work at Backblaze with Gleb-

          > can drive to my friends and restore LOCALLY at LOCAL network speeds

          With Backblaze, we can prepare the restore locally here in our datacenter on an external USB hard drive and FedEx it to you in 24 hours. FOR FREE. All you need to do is return the hard drive within 60 days. Or you can keep the hard drive and pay a fixed fee of $189 which includes all shipping, the hard drive, everything.

          You no longer need to drive to your friend’s house!

          • Jesse Levesque

            That “solution” while nice for emergencies is not really an end all solution.

            I can pick up a machine I have at a location several bocks away from me, bring it home, set up LACP and restore files at 2Gbps, then move it back when I’m done, and depending on the amount of data it could very well be the same speed or faster especially since I’m in Canada.

            Also, it’s faster to back up to, at least with my experience with crashplan I can get far better speeds to the machine I own several blocks away than crashplan itself, and even if speeds somehow were the same, there’s still the issue of putting all your eggs in one basket.

            I don’t want to rely entirely on cloud service, hell I didn’t really want to use it in the first place when I can pay the cost up front for storage, and in the long term have cheaper solutions and set up one or two remote machines to back up to.

            The option is nice, and knowing that if something goes wrong on your end, or with the ISP we have, that I can go and physically grab my data within 15 minutes is peace of mind.

          • Thierry

            Strange that people are asking Backblaze to transform into Crashplan.
            They did not do in the past, they will not start today.

          • Vince

            So longs as you’re in the US I imagine. If you’re in the UK for example, you won’t get it to us in 24 hours… would be pretty costly for you.

          • Every day Backblaze ships USB restores world wide. Yesterday we shipping one restore to the UK and one to Finland (and another 33 restores inside of the USA). We absorb the cost entirely (insulate the customer) no matter what your location is – it is “free” as long as you return the drive in 60 days.

            You are correct that it can take longer than 24 hours to finish the restore and get it to the UK, but FedEx is AMAZING nowadays and in most cases we can get anywhere in the world in 48 hours.

          • agreed. (I am in the UK and so the send-a-disk service (which sounds great in principle) isn’t really applicable to me. I wasn’t bothered when CrashPlan removed this service as I back up to my Dad’s Mac (and he to me) in addition to CrashPlan’s cloud storage. …not for much longer though, of course.

          • Russ Francis

            24 hours is TOO long! With CrashPlan, I can have an OFF-SITE backup that is GEOGRAPHICALLY CLOSE enough that I can access it within 10-15 minutes and at 100+ times faster speeds than broadband provides.

          • yes, me too.

          • …doesn’t that require you to have the encryption keys and send the disk unencrypted in the post???

  • Delphis

    I found this about ‘Backblaze b2 linux’ https://help.backblaze.com/hc/en-us/articles/217989128-Can-I-use-Backblaze-B2-Cloud-Storage-with-Linux-

    However, it’s FAR more expensive than the backup solution offered for Windows and Mac.

    If you just made a command line tool for Linux servers, a great many of us would be happy. I’d rather NOT have some Java program hogging resources (aka Crashplan)

    • jahands

      I use HashBackup (hashbackup.com) with B2 to backup my servers and it’s worked well so far.

  • Aaron

    Are there any concerns that Backblaze might go the same route as Crashplan in the future?

    • jahands

      After 10+ years I doubt it.

      • Aaron

        I hope you’re right, but Code42 launched Crashplan in 2007 so they had a 10-year run in the consumer space. I’ve used Backblaze for years but I’m just playing devil’s advocate.

        • jahands

          Fair enough. I’m not really worried about it though. Plenty of “typical” users only use <100GB.
          I think the 30 day retention period will actually drive heavy users away from B1 to B2 or something else. Could be one of the reasons there isn't an option for longer retention.

          • We’re not going away. Been here for 10+ years and committed to keeping everyone backed up.

  • William Johnston

    I would be very interested if you offered a Linux client… Most of my data is on a CentOS 7 NAS.

    • karl

      Use RCLONE to sync your data to B2.

      Works a treat.,

      • William Johnston

        Is there a way to encrypt data on the client before sending to the server? Thanks for the pointer, I’m reading up on this.

      • AndreSomers

        If I read it correctly, it doesn’t do versioning. That makes it useless IMO.

        • What doesn’t do versioning? Backblaze B2 stores unlimited versions. (And you can use our Lifecycle Rules to prune versions if you wish.)

        • karl

          True. However, I have set-up versioning on my B2 bucket. You can also use RCLONE to sync to other services with one tool.

  • Jonathan Keener

    Do you have a comparable plan to the “Crashplan Family” plans? That has been my primary reason for using Crashplan, having the flexibility of have up to 10 machines at a time. At the moment, I’m only backing up five machines, and most are small backups, but just having that flexibility is a big thing. For example (Primary Desktop (1.2TB), Wife’s Desktop (around 200 GB), Notebook (500 GB), Wife’s notebook (100GB), Secondary Desktop (350 GB). It’s hard to justify spending $50 a month per machine, but with the CrashPlan Family plan, it was easy to spend $150 for up to 10 machines a year.

    • Justin

      Ditto. That’s why I’ve stuck with Crashplan for so many years. In fact, I had purchased one of their 4-year plans at one point. Hard to justify spending $50/year for each computer especially when you’re not backing up that much data.

      • Daan

        Early Crashplan adopter here – bought a 4-year plan as well, and then again. Used the computer-to-computer backup functionality extensively – all machines back up to cloud and my own server. Server backs up to cloud as well. Belt & suspenders, I know…

        • Mike Dennis

          Same thing here, although I didn’t usually backup the backups to my main PC. I bought a 5TB drive just for my main PC’s local backup and backups from other PCs. It is annoying that even the non-CrashPlan cloud stuff is going away.

          • Hey Mike, see my feedback on options to Jonathan above regarding family plan.

          • Mike Dennis

            I use most of my 10 installs, so that gets pretty expensive at a per machine rate… :(

        • Hey Daan – take a look at my reply above with thoughts to Jonathan about the family plan. You can use some of our partner integrations to also backup to multiple locations as well.

      • Hey Justin – take a look at my reply above with thoughts to Jonathan about the family plan.

    • Joshua Hansen

      Same here. My family is on one plan. I have like seven machines going but… the fact of the matter is that basically one (mine) has very much data at all. Paying the same for my machine as everyone else’s is a massive pain. (So annoyed at CrashPlan right now.)

      • Brian Santell

        very annoyed at crash plan as well for same reason. I do not understand their logic. Seems like they will be losing alot of money.

        • Joshua Hansen

          I dunno. If I kept my same machines on their plan, it’d be like… 7-8x more expensive. That improves profit margins and it’s going to trim a bunch of people who really take advantage of unlimited.

          I’m guessing their leadership has done plenty of research on their own business to make this decision. CrashPlan’s prices in terms of families and offerings are vastly superior to basically… everything else. (Or were anyway.) There’s probably a reason they’re having to change.

      • Hey Joshua, if you want, you could use Backblaze B2 and just pay for storage used. Pick one our partner integrations for backup software and install on all 7 machines. B2 is just $0.005/GB/month (or $5/TB/month): https://www.backblaze.com/b2/integrations.html

    • Derick Snyder

      Ditto! I have 6 computers, one of them shares out most of my storage so it has about 2 TBs of data. But the others are much less than 100GB a piece of actual data used. Paying $360 / year ($5 / month * 6 * 12 months) is pretty steep when the other computers don’t do much to my total data footprint.

      • Derick, the family plan cost $12.50/mo lowest; 6 computers on a two-year plan would $23.70/month. (Alternatively, you can use https://www.backblaze.com/b2 where you just pay for storage, and use the software from one of our partners for backup https://www.backblaze.com/b2/integrations.html).

        • TimberlineTimes

          Crashplan’s app can backup to a friend/family computer for free. Do you happen to know if it can be use to backup to B2?

    • Anders Bjarby

      Same reason, a family plan is essential.

      • Hey Anders, no one offers a family plan anymore, but if you had 3 or fewer computers, our pricing will be less. And if you have 4 or 5, it’s only a bit more. If you have 10 computers, take a look at Backblaze B2, where you just pay for storage used. And then use one of our integration partners (CloudBerry, Arq, Duplicity, etc.) to do the backup.

        • Anders Bjarby

          Well, I have eight computers. With the family plan I payed $280 for a four year plan. Compared to that Backblaze is kind of expensive.

          • Mike Schmitt

            it’s looking like using b2 + arq (for example) might be a bit less expensive in the long run (depending on data load). For me, with 4 or 5 computers but only a ~800 gigabyte storage load, the b2 pricing calculator is suggesting that my cost would be around $4/month. my total storage load would have to be somewhere between 2 and 3 TB before the monthly fee would start to exceed the crashplan family package. Anyone know whether i’m missing anything?

            https://www.backblaze.com/b2/cloud-storage-pricing.html

    • Joshua Halpern-Givens

      Same here basically. I’ve got my PC, my wife’s, a laptop, and mom’s PC (saves me a lot of headaches). The Crashplan 10-PC license was nice, but I honestly didn’t really need more than 5 most of the time, and it’s incredibly hard to find a reasonable choice for anymore more than 1-2 PCs with CrashPlan bowing out.

      • Hey Joshua, I think it’ll cost you about the same. CrashPlan was $12.50/mo for their cheapest plan. Backblaze’s cheapest plan works out to $3.95/mo/computer (two-year plan.) Your 4 machines would cost $15.80/mo vs. CrashPlan at $12.50/mo.

    • Couple thoughts for you:
      1) You can use Backblaze Computer Backup and either put all the computers in one account, or have everyone have their own account with Groups. Buy a two-year plan for each, which is $3.95/computer/month. CrashPlan’s Family Plan was $12.50/mo if you currently bought their cheapest offer. So if you have 3 computers, Backblaze would be less. With the 5 you have it’ll be $19.75/mo vs. $12.50/mo.

      2) You can use Backblaze B2 with one of our partner integrations. Backblaze B2 provides storage at just $0.005/GB/month. Your 2.35 TB would only cost $11.75/month to store. Use one of our integration partners (https://www.backblaze.com/b2/integrations.html) to do the actual backups.

      Gleb

    • Mike Schmitt

      I’ve successfully set up a Family Plan replacement system, using the Duplicati client to send backup jobs to B2 — with just less than 1TB backed up at this point (and that’ll be just about the max for me for now) it’ll be about $4/month. I’d have to triple that before I’m paying even as much as I was paying for the family plan, and this way I have more flexibility too.

  • Grégoire Voskoboïnikoff

    What I miss is NAS support. I am going to build a NAS and I planned to use FreeNAS with the CrashPlan plugin. Now, this is out of question and there is no alternative. Would be nice to have BackBlaze supporting NAS (so, *NIX and why not Linux).

    • Tim Rider

      Why would they allow you to backup NAS drives? NAS devices are independent computers, they would be happy to sell you additional subscriptions for those.

      You could technically get around this by mounting your network storage as ISCSI targets.. but you need to know what you’re doing, as it’s more difficult than NAS.

      • Grégoire Voskoboïnikoff

        Which is what CrashPlan was proposing: a separate subscription.
        It is also what I was suggesting: doing what CrashPlan did. After all, when you want to take over the subscribers from another company, you have to take into account that they will ask what they had. FreeNAS had a plugin for that; being able to have a Backblaze plugin for FreeNAS or NAS4Free or something not closed source and working on BSD rather than Linux.

    • Noah Sager

      Synology NAS devices can backup to B2 out of the box now.

      • Grégoire Voskoboïnikoff

        I don’t want a Synology.

        • Synology, QNAP, Morro, MyNAS all support B2.
          We’re actually working with FreeNAS on adding support to B2.

          • Grégoire Voskoboïnikoff

            Snap: Linux
            Morro: LOL
            MyNAS: ROTFL
            OK, for Morro and MyNAS, I reject them because they either don’t offer something I could use (Morro) or because the companies using it still have to pay me back all the money and time they stole from me.
            As for Linux: http://i.imgur.com/z96dZ0x.jpg I don’t have a beard, but I am otherwise guilty.
            B2 support on FreeNAS : good news. Right direction. Go the full course by adding BackBlaze Backup and Earth will be Heaven. :-)

    • B W

      I was thinking of doing the same basic idea. We can’t still do this with the business plan? ZFS seems a must for data integrity now that I have learned about it. Guessing crashplan may not backup the meta data anyway so maybe I need to find something that uses s3 use minio or wasabi?

  • Scott Anderson

    I would have moved to your service years ago if you offered a Linux client. Any plans yet?

    • ragebond

      Exactly the same. The lack of Linux support is the only thing why I didn’t sign for Backblaze

      • Jonathan Cormier

        This. My personal backups and my companies backups would be through Backblaze if they had a Linux client. But we are stuck with Crashplan.

      • Joshua Hansen

        Seeing the same issue. Personally, it’s all Macs and Windows, but I have friends on CrashPlan because it’s basically the only game in town. These prices are pretty good, unless you’re coming from CrashPlan’s family plan (the group of people getting the business end of this change the worst).

        The “per computer” model is really painful if you have a household of computers that are low data. LiveDrive was looking like a good alternative but no private key? Uh, no. That’s not an option.

        • If you have lots of computers and very little data, check out our https://www.backblaze.com/b2 service. It charges just $0.005/GB/month. Supported by many backup applications directly: https://www.backblaze.com/b2/integrations.html

          • AndreSomers

            Well, didn’t you just explain that sync isn’t backup?

          • rahlquist

            I think their B2 since its just storage will depend on the backup client you pick.

          • Agree that sync isn’t backup. B2 is a storage service and there are various backup apps (CloudBerry, Arq, Duplicity, etc.) that are integrated with it.

          • Joshua Hansen

            I looked at this briefly (and will do more when I have time). Most of my the machines I support in my household are Macs, and we’re doing network Time Machine stuff, which works well. My cloud backup is really there for acts of God. So this might work. (To get around the per machine issues I was considering just backing up my Time Machine server itself once a day or something, but the sparse bundles—so far as I know—do not lend themselves to smooth backups.)

            With the size of my data, B2 would come in at cheaper or at the same price as CrashPlan was for my needs. (I don’t even really care about versioning since that’s handled fine onsite.)

            Do you have any recommendations on easy apps I can just pop on client machines and have an experience similar to what we’ve had in the past using CrashPlan?

          • Here are various apps that are integrated with B2: https://www.backblaze.com/b2/integrations.html; I think CloudBerry and Arq are pretty easy. Others may be as well.

          • Nilay Patel

            Joshua – you can keep your networked Time Machine in B2 and easily restore it if needed. We wrote a blog post about this a few months ago: https://www.backblaze.com/blog/time-machine-synology-b2-backup-restore/.

            You don’t need a Synology to make this work. Any tool that syncs data from your network storage (Goodsync, rclone) to B2 will work in a similar manner.

          • Joshua Hansen

            My only concern is that Time Machine backups over a network are sent to sparse bundles which are a single file. So, if I have a sparse bundle that’s several hundred gigs, will it be updated as a whole or in a differential manner?

            I’m guessing differential if this is supported because otherwise it would be absurd.

          • Nilay Patel

            Yes – the sparse bundle is actually a “folder” and the backups are stored in 8.4MB band files. Using a proper sync tool, like Synology CloudSync, GoodSync, rclone or others, once the individual new or changed band files would be uploaded to B2. The whole sparse bundle is not uploaded each time a TimeMachine backup is complete.

          • MrEeeaddict

            Really off topic but you’re probably my favorite CEO. Having worked with an met many in my line of work, I’m pretty jealous of the BB gang

        • Damien Gardner

          Yup, coming from Family plan here – I have ~20 devices backing up, all of which total ~30 gig. They’re mainly just there for piece of mind so if something happens to x family member’s PC/laptop/tablet, it’s not the end of the world. Then I have our home fileserver (~1TB), and my R1Soft server in the DC that all my servers are backed up to (4TB of data – ok, I’ll admit I’m abusing the friendship there ;) ). I also run two crashplan servers myself – one at home, and one at the DC – all of our devices backup to both of these as well as to crashplan cloud, just to be totally sure we have the data..

          If I’m going to have to re-sync alll this stuff to a new service, it’s probably just going to be something open source, backed into amazon glacier, since it appears at first google search that neither carbonite or backblaze have a local Australian POP. (Backing up at 300mbps on crashplan – dedupe and compression need to be turned off otherwise you only manage 10-15mbps – has been very nice)

      • karl

        Me too. I am using RCLONE to sync data to a B2 bucket. You get 10 GB free too. Depends how much data you have could be cheaper.

        http://rclone.org/

        • Mike Schmitt

          I have just under 1TB of data and it turns out to be quite a bit cheaper than Crashplan was. Using the duplicati client (for now at least).

      • Well we’d love to have you now. We support Linux today with https://www.backblaze.com/b2 via many Linux clients (such as CloudBerry, Duplicity, Rclone, etc. ) that have built in support.

        • nihues

          The thing is… on my personal backup I’ve found today that is cheaper with B2 solution (probably migrating as I have around 400gb of data (and will delete all phone whatsapp crap videos too… to limit space use…), but my business storage will skyrocket if I paid for 3-5Tb of data and growing… so Crashplan Business still better… as it’s U$10/m

          We need a solution to send from one big server storage to an unlimited online backup solution like Blackbaze Personal… with unix/freenas support (a simple script or API support like B2) and less then U$10/m to compete with Crashplan

        • rahlquist

          Interesting all this time I keep hearing you guys don’t support Linux. So with a B2 storage account its as simple as using one of those 3 clients you mention, are there any others or a place I can find a list?

          • None of those clients were appealing for desktop use on Linux. Server options are better.

        • Michael Wisniewski

          The issue I have with B2, along with, I think, many others, is that it’s not unlimited. With Crashplan, I could keep different versions of files and deleted files for years. In fact, it is selected to never remove deleted files. With Crashplan, I can upload however much data and retrieve however much, all for the same $60 price. With B2, it’s a calculated number, depending on how much you use it. The Personal version of Backblaze does exactly what I want but doesn’t support Linux. So, our options is to roll the dice with B2 and hope it’s what we expect and not get socked with a $500 bill if we need a restore or look at something else.

          And ultimately, I don’t know how much I would need a restore so B2 may not be bad. Over the past couple of years of being a crashplan subscriber, I maybe restored a couple of files a few times. I have about 700gb uploaded. So, all together, maybe it won’t be bad. But I just like the idea of having a truly unlimited plan in case I really need to do something with it.

          • Understood. With 700 GB, it would be free to upload and $3.50/mo to store the data. Restoring all of it would cost $14.

          • Michael Wisniewski

            Thanks and not as bad as I thought. The online calculator says there’s a cost associated to upload…since I upload way more than I download, I was a bit scared. I suppose it’s not as bad as maybe I thought, but I still like the ‘unlimited’ option. It just makes me feel better knowing that nothing crazy is going to happen with my bill.

          • elforesto

            See, this is the problem. I’m backing up 8.1TB off my NAS. If I convert my account to CrashPlan Small Business, it’s $10/mo. If I switch to Backblaze, it’s $41/mo and I have to depend on a third party client. Pricing parity matters.

          • Bruce A Greenberg

            $10 a month AND you have to start over. You’re over the 5TB limit.

          • elforesto

            Damned if I do, damned if I don’t. Took me almost a YEAR to back it up on my home Internet connection. Thank goodness for no (enforced) caps or I’d never have been able to finish it.

          • cjacja

            One good thing about Backblaze compared to Crashplan is speed. Backblaze seriously throttled upload and but swears they don’t. They lie. They have an Aggregate bandwidth cap applied to all of their users and you get a “fair share” of the total. My share was very slow. Backblaze is an order of magnitude faster so you could upload a few TB is a couple weeks easy. With Crashplan it would take months

          • elforesto

            Disabling deduplication over WAN connections helps a lot with CrashPlan.

          • dontsh00tmesanta

            how to do that?

          • isvein

            “Backblaze seriously throttled upload and but swears they don’t!”
            You meant Crashplan instead here?

          • Eli Linares

            I’m also moving over from CrashPlan to Backblaze B2, I only have around 250GB or so to store so my price will be really really low per month, now if your problem is your internet connection I believe that you can ask Backblaze to send you a hard drive where you can put all your data and then send it back to them, so you don’t need to upload anything, I think I read that either on their site on in one of the reviews I read before deciding to go with them.

          • timothyhood

            If you’re referring to CrashPlan’s limit of migrating 5TB from their Personal to Small Business plans, the better choice would be to reduce your backup set to <=5TB. It's not perfect, but certainly better than starting from scratch. In my case, I found that trimming some older versions and temporarily removing some files from the backup set got me to the magic number. I did have a local backup of those files, so risk was minimal for those files of lesser-importance. Total "downtime" from a fully-backed Personal set to a fully-backed Small Business set was ~3 days for me.

          • Michael Wisniewski

            That’s the other issue. Uploading. Do I really want to upload 800gb and lose all my old data? I’m sure I can send a drive in but that’s a pain and don’t want others to access my data.

          • Thought of Google Nearline Cloud Storage or Amazon Glacier? Even then 600 GB is the breakeven where the backblaze plan gets cheaper – but it could be nearly as expensive as B2 and would allow you to take on encryption on yourself…

          • Evan Wood

            I am in the same boat man. let me know what you found.

          • gamer04

            thanks for posting this chart, carbonite has a hard limit on file size automatically i didn’t know about. They also have the only 1 month limit on external drives. I would love for you guys to have unlimited time on the external, but 6 months gives me just enough time for now. I’ll switch to you in 2018 when crash plan runs out.

          • isvein

            hello :) Dont you need to pay for the API Call over the 2500 limit too when resore?

          • jahands

            Restores are pretty predictable at $0.02/GB when downloading.
            Storage is predictable at $0.005/GB.

            You can even set caps on how much you get charged (with warnings when you get near the caps) so you don’t get surprised with the bill.

          • Joseph

            I’m with you. I also liked the fact you could actually archive with crashplan.

          • Max NZ

            Whats wrong with CrashPlan for Business… CrashPlan rolls up their consumer service, but not the Business one, the only difference is ‘no backup from/to friends PC’ but can be easily done with Network Attached Drives… CrashPlan will still backup to/from network drive..

        • Scott Cove

          No, you don’t understand. If we’re Home users from Crashplan, why would we want such a service that is pay-per-use? I have 9.2TB on Crashplan’s servers, backed up from an Ubuntu installation, purely for the Software RAID and stability that Ubuntu provides. I’m not a business user, and I’m certainly not willing to migrate my NAS from Ubuntu to Windows, even though doing so would save me USD$540 per year on your service!

          • Paul Kelly

            Couldn’t agree more. Not going to pay a financial penalty simply for using an opensource operating system. Backblaze initially looks good, but the lack of a native linux client kills it stone dead as far as I’m concerned.

          • Michael Wisniewski

            It’s all very interesting… We have tons of comments here from all different kinds of people that are voicing the same concerns. 1) It’s not unlimited. 2) It’s a cloud storage drive, not an archiving service. 3) There’s no native linux client like there is with the backblaze personal/home software.

            What’s interesting to see if BackBlaze will cater to us since they have an opportunity to take so many customers of CrashPlan.

            Another idea… If Crashplan is really pushing people towards backblaze, can they work together and come up with some sort of migration utility so that the customer doesn’t have to re-upload their data and lose their old versions?

            Just more ideas and giving BackBlaze the opportunity to get more customers as our accounts expire with crashplan.

          • Tommy

            Crashplan is pushing people towards Carbonite, not Backblaze.

          • Roderick Bauer

            People always have a choice where to store their data, and you should choose the vendor who best meets your needs.

          • cStyle

            They could be doing this because they get a commission from Carbonite.

          • Evan Wood

            I am looking at OpenDrive

        • You don’t really “support” Linux, you have a CLI interface for B2, which is quite different from your personal backups application that only runs on Windows and Mac. Please add Linux support for your backup application.

          If it is built correctly, it shouldn’t be that hard, and you would surely have a lot of users interested in it – especially now with this Crashplan situation.

          • cjacja

            i’m quickly getting the idea that non-support for linux is a business decision, not a technical decision. Linux uses tend to have more data. They tend to have Linux based file severs with multi-terrabye RAID. Backblaze would loose money on average with Linux.

            I which they’d admit it directly.

            Work around is to use a Mac. Mac’s are basically just BSD Unix and can do anything Linux can. In fact I’ve got Virtualized Linux machines running on my Mac.

          • It’s obviously more of a business decision than a technical decision, I think I recall someone from Backblaze even saying so a few years ago.

            But using a Mac is not a solution for me. I don’t want to have another computer just for this. I want to backup my personal computer and that’s it. It should be a simple thing.

        • Gleb, Nice to hear. Can you please revise https://help.backblaze.com/hc/en-us/articles/217664628-Is-Backblaze-going-to-offer-Linux-support- ideally with a link to a good tutorial for one of these clients. -danny

          • Colin Simpson

            I was looking at Crashplan to backup my home Linux machine, there went that idea. Sadly Backblaze just keep going on about B2 as an alternative for Linux, sorry it just *ISN’T* as so many people have pointed out.

            For the volume of data I have that would be $25 a month, but if it was a Windows box it would be $5 (that’s $300 vs $60 per year). Plus it varies on data volume, I don’t think so.

            Now maybe it is just that Backblaze think Linux users will use more data so don’t want to offer the home plan, but someone could at least be honest and say this is the reason.

            Now either Backblaze don’t want this business which is fine or they are letting a massive opportunity to corner the market pass them by.

        • Sicofante

          So why don’t you discontinue your standard service and push all Windows and Mac users to B2? Your answer makes no sense and your policy regarding Linux desktops doesn’t make sense either. I won’t ever consider Backblaze for friends and family, even when they don’t use Linux, until you solve this absurd discrimination.

          • timothyhood

            If you really would recommend a product that isn’t the best solution for your friends and family just because it’s not the best solution for you, you’re no friend of theirs and you should tell them when you make recommendations: “This may not actually be the best product for you, but I don’t like the company that has the best product because they don’t offer a product that fits best for me.”

          • Sicofante

            My friends and family will eventually join Linux (some of them already did), pastor. What would this good friend tell them then?

            This company’s product doesn’t fit many people, not just me, only because they artificially restrict it for us, for no good reason.

            A company acting in bad faith doesn’t deserve being recommended. Pastor.

          • timothyhood

            The reality distortion field is strong with this one.

          • Evan Wood

            Try OpenDrive.

        • Nils Steinger

          … at $25/month for 5 TB, plus $100 if you ever need to restore that data.
          B2 is a useful alternative to S3, but it isn’t the personal backup solution you keep marketing it as whenever someone mentions Linux.
          Your primary selling point is “unlimited space for a fixed price”, which you still don’t offer for Linux.

          • We recommend B2 Cloud Storage as a versatile and inexpensive cloud storage solution that can be used for many different applications, including backup, archiving, file sharing, and a home for application data. People can evaluate it to determine whether it meets their particular needs.

          • Michael Cockerham

            I would move to Backblaze in a heartbeat if it offered the option to backup my network Drobo… but it doesn’t. So my options are, migrate only 5TB of my exisiting CP archive to CP for Business, and then go through the aggravation of reuploading everything over and above that 5TB limit (admittedly this will cost more than the CP for Home would have done, but I have 6 months left and that will transfer, and the next 12 months would be at only $2.50 per month, so to some extent I am compensated for hassle). Or,… well, there doesn’t seem to be an “or” which isn’t either labour intensive or very expensive. So, Backblaze, how about addressing the Drobo NAS issue?

          • Evan Wood

            Try OpenDrive

          • Evan Wood

            agreed for 25/mo I’d buy a spare HDD or 2 and mirror myself from the home PC to the office PC.

    • SuperQ

      +1

      Linux support was one of the main reasons why I’ve stuck with CrashPlan over the years. I wanted a single solution for all of my Linux servers, laptops, and Macs.

      • You can use Backblaze B2 to backup Linux, NAS, etc., and you can use our new Backblaze Groups feature: https://www.backblaze.com/blog/business-cloud-backup-solutions/ to manage all the users through one interface.

        • Jon

          Yeah, but B2 is no longer unlimited, and as another guy mentioned, I’d be pretty scared of getting a shocking bill should I need to do an emergency restore of any amount of my 1TB of data. Having to pay based on the amount of data stored, plus the download, isn’t the same as the easiness of Unlimited.

    • +1, Linux support and I’ll switch to your service immediately. Would happily pay more.

      • You might not need to pay more ;-) Use Backblaze B2 today with your favorite integration: https://www.backblaze.com/b2/integrations.html

        • Well… You do. B2 IS more expensive, it’s in fact WAY more expensive if you have 10TB of data and then need to restore it.

          • Scott Cove

            Agreed. This is the one thing keeping me from migrating immediately.

        • whateverman00

          Yeah… I don’t want object storage for my backup, I want a backup client on linux that knows the backblaze protocol. Besides, you guys said you have a linux client already, just not wanting to publish it. PLEASE!

        • Kal

          I think I could manage the B2 thing, but I’m no techie. Crashplan made it easy for me to backup between my laptop and desktop etc. Is there one of these integrations/clients that is free and simple to use? Most seem to be a licence price per machine and that will get expensive just to buy the software. Thank you.

          • Kal

            Guess that’s a “No” then to the question of any of those backup clients mentioned on the Backblaze website being free?

          • Hi Kal. We provide free clients f or Windows and Macintosh for our Personal Backup product. For our B2 product, we have integrations with a number of third parties who provide solutions, some paid, some free. Duplicity and rclone are both free and work on Windows, Macintosh, and Linux.

          • Mike Schmitt

            Duplicati is free. Currently using it to back up to B2 and it’s pretty strong – and the Duplicati 2.0 storage mechanism is pretty ingenius.

          • Good to hear.

          • Eli Linares

            If you just want to back up from computer to another there are lots of clients, including GoodSync, Duplicati and I believe CloudBerry on the free version allows that, but I’m not sure at the moment, but then again, local backups only are dangerous, things like flood, fire and vandalism could make you lose all your data.

    • We support Linux today with https://www.backblaze.com/b2, and many Linux clients (such as CloudBerry, Duplicity, Rclone, etc. ) have built in support.

      • dave

        But it’s only “support” in the sense that it’s (a) a very different product and (b) very different pricing, right?

        I’m a CrashPlan user who is sad to hear they are leaving the market and so I’m actively shopping for a replacement, and the lack of Linux support is the only reason Backblaze is getting crossed of my list – except for that, it seems like a perfect fit.

        • I understand it sucks that CrashPlan is leaving the market. If your goal is to find an easy & inexpensive way to backup your data on Linux then using CloudBerry, Arq, etc. with integrated Backblaze B2 will do that. If there are some other features/functions you’re looking for, they may or may not exist.

          What specifically is your use case/need?

          • dave

            Well, things like Cloudberry and Arq work on Windows and Mac, but Backblaze isn’t pushing pushing those tools on those platforms, so of course Backblaze sees some value (most likely in terms of easy of use and ease of management) in the Backblaze client, so that’s part of what’s missing.

            More important though is that the Linux pricing is fundamentally different than what is offered to Windows and Mac users, and that’s a really big deal, and probably the biggest deal for me at least (especially in our house, where the overwhelming majority of our family’s data lives on a Linux machine).

            When you’re paying per GB, you’re encouraged to skimp and roll the dice, while a big part of the back-it-all-up pricing tier is that it helps the user just focus on getting a backup solution in place rather than scrutinizing each thing with the “how sad will we be if we lose this?” debate.

            It’s also nice to manage or become familiar with a single backup tool and process across all platforms. Our home as Macs, Windows, and Linux machines, so while it’s not the end of the world to have to manage 2 separate backup systems, having just one for all was a nice thing about CrashPlan.

            Outside of our Linux server, there are various machines in our house that have some amount of data that is good to back up, but certainly not enough to justify anything more than a very, very nominal per device monthly fee. With CrashPlan we ran their client on each device, but they were all configured to push their data to the Linux machine, and the Linux machine was then the CrashPlan client that was backed up to the cloud. So unfortunately, Backblaze’s great unlimited pricing sits squarely where I don’t need it.

            I guess another way to look at all of the above is that CrashPlan provided a cost effective way to back up your data at the level of your home, while (for now at least) Backblaze and most of the other solutions I’m looking at are taking me back to the path of thinking and deciding in terms of individual devices again. No doubt I was just spoiled with CrashPlan, but that doesn’t lessen the feeling that I’m looking at taking a step backwards as I scramble for a replacement. :)

          • Kandralla

            Continuing to tell people you support Linux with a not-at-all the same service as what Crashplan provides is pretty much telling me I most certainly don’t want to go to Backblaze.

    • MyDisqussion

      I second his comments. A native linux client would be fantastic. I am considering BackBlaze because I will be affected by the CrashPlan change.I have five systems on the family plan.

    • cjacja

      I’m a backblaze customer and will BAIL if there were another company that offered the same service to Linux users. Many Crashplan users like were Linux users and can’t move to Backblaze.

      Of course the solution is to use a Apple Mac Mini or a 10 year old used MacBook as your local “backup server” then have Backblaze backup your local backup using their Mac client.

    • MrEeeaddict

      The average linux user probably has 10x the amount of Date the average windows user does.

    • Same thing… Cross-platform is one of the minimum requirements for backup software imo, especially since many power users often have at least one or more Linux machines.

    • calmdownbro

      I use the command line “b2” client and it works wonderfully-superb-great.

      I had this in crontab:
      @hourly b2 sync –compareVersions size –keepDays 30 /home/user/backup b2://backup/

      And it works like magic. 10/10.

  • Tom G

    Would be interested if you offered a Linux client…

  • allenhuffman

    “Back Up Multiple USB External Hard Drives” … that, and encryption, are very appealing. Modern laptop drives are tiny so most everything I have is on an external drive.

  • Same with me and I can bring 5 new customers too!

  • My one wish would be to increase the retention/number of versions Backblaze uses/keeps from 30 days to something like 90 days – Crashplan offers a major advantage over Backblaze in that regard. But that’s probably about it. Backblaze is definitely much. much faster – especially with version 5 having been released. Very impressed.

    • Rick DB

      Same here, increase the retention and they will get 5 new customers from me :)

      • We’re seriously considering extending. A path we’re also exploring is letting you archive your backup to Backblaze B2. Possibly on a schedule. Would that be interesting?

        • Bruce Dillahunty

          Yes… ability to dump an archive on a schedule would keep need for versions way down.

          I mostly worry about ransomware and not catching it for a while (it’s happened In my experience). Need to go back to a good version.

        • Stefan

          Another +1 from me, extending to 90 days would keep me happy. FWIW, I’d pay $10 for infinite versions. Archive to B2 is not really an option, because I’ve got just under 5TB on my machine, so that’d be quite a bit more expensive (I think).

    • Marcel Lanz

      Same for me. I will bring 4 customers with me. And I would pay more ;-)

      • Hope to be able to accept you + 4 soon ;-)

    • Same with me and I can bring 4 customers with me as well! Otherwise BB looks like the best option.

      • Looking at extending the 30 days, but also at adding an option to archive into B2

    • Matteo Contrini

      Same. I was going to choose Crashplan over Backblaze for this reason, but…

      • Looking at extending the 30 days, but also at adding an option to archive into B2.

    • Definitely increase the retention. 60-90 days minimum would be ideal. Could even make it where after 30-45 days it moves to cold storage or something, and is less accessible, but still available if needed until the expiration.

      • We’re seriously considering extending. A path we’re also exploring is letting you archive your backup to B2. Possibly on a schedule. Would that be interesting?

        • …doesn’t that create a more complicated cost structure? I’d prefer to have one bill and have it predictable.

      • douglasjv

        I’m in this boat too; until/unless Backblaze increases data retention I’m going to stick with CrashPlan for Small Businesses, especially since there’s a discount on the first year. I recently retired my desktop PC in favor of a laptop with much less storage; since my desktop is now mothballed, I typically grab any files I need from my backup in CrashPlan. After the news today, I finally buckled down and ordered an external 4 TB hard drive for my laptop so I can start grabbing my files off of CrashPlan just in case.

        Unfortunately, the idea of needing to plug in that external hard drive once every thirty days doesn’t sit well with me — yes, that is a long time for typical usage, but it’s just frequent enough that I have to take it into consideration when I’m going on a long trip where I’m not going to bring my laptop. 90 days would be great. I know you guys don’t want to complicate your offerings, but I’d definitely be willing to pay a bit more for increased retention and/or the above cold storage suggestion.

    • Also, a way to send in seeded drives would be amazing. I have computers with drives that will never be backed up to the cloud unless I get fiber internet (unlikely where I live.)
      A way to send an initial multi-TB drive for backup would be amazing, and I’d easily bring other devices to my plan.

    • jahands

      I’d even be happy to pay B2 storage rates after the initial 30 days.

      • Excellent. We’re expecting to add “archive to B2” as a feature within a few months.

        • jahands

          takemymoney.jpg

    • Le Balladeer

      I don’t think they are going to do it. If they had to they would have done it years ago.
      They might do something about it B2 and maybe let users back up to it but that’s about it.

      Sigh!! For the time being I don’t really see an option other than going for discounted Small Business plan of Crashplan and later decide and plan what to do. 1 yr 2 months is a long time. Google was also working on a backup app but there are two risks there – they like to sniff data (that’s there business) and they are famous for going all GRRM on services and apps loved by customers.

      • Things do change. Building B2 gave us a lot of new tools to dig into the storage. We’re seriously considering it – trying to determine if it’s feasible.

        And you’re right about letting users backup into B2. I expect us to add a button & scheduling to archive into B2 in the next few months.

        • Le Balladeer

          I will be waiting for:

          1. Either not deleting deleted files unless users asked you too (hell, I will be happier if you offer only 1 or 2 TB for this price – you offer unlimited backup so why not let it be unlimited :D)

          2. Way to restore from within the app (yes, I know about the drive shipping)

          And if 1 is not feasible:

          1. Either let users use B2 as an archiving source if there’s billing set for that too, or
          2. Move deleted files you are deleting, or versions you are deleting to B2 (and let users have a setting for this – after they have arranged for billing for B2)

          Or something like that. But these two are like a must have.

          I hope Backblaze have things like these in months because I have 14 months to leave Crashplan Small Biz I guess.

    • Jim

      I’m with you on this – its the single reason why we maintain so many CP accounts here at my work. I’d suggest a year maybe as an option. We would even go for a slightly more expensive plan for more archiving past 30 days.

      • We’d love to help you at work with our Business Backup: https://www.backblaze.com/business-backup.html (Same service, same price, plus ability to manage user accounts, have multiple admin, organize into groups.)

        Considering extending the 30 days, but also adding the option to archive into B2.

        • Jim

          Hi Gleb. Fantastic. We are already a Business Backup customer, but we still have a 8 or 10 CP accounts because of the archiving deleted items/versioning thing.

    • I’m a Backblaze and Crashplan customer. I certainly won’t be ditching Backblaze, but the only reason I had a Crashplan account was for file versioning. Files can become corrupt and it’s useful to be able to pull an older, non-corrupted version from the backup archive. I’d even be happy to pay a little more to Backblaze for this feature.

      • Brian Santell

        same here – that’s the biggest feature for me. Not sure if carbonite offers that or not. trying to choose between the two once my crashplan sub expires

        • Carbonite also expires files after 30 days. (They also don’t backup videos, large files, or external drives on the comparable plan.)

          We’re seriously considering extending. A path we’re also exploring is letting you archive your backup to Backblaze B2. Possibly on a schedule. Would that be interesting?

          • Jarrod Marshall

            YES!

          • jahands

            Omg YES. If I could do that I’d keep using B1 and happily pay for the B2 storage space.

            I’m always worried I’ll find out a year later that something got deleted.

          • Mark

            I had that happen on CrashPlan. I’ve been with them for years and had some photos that I needed to find that were taken years ago. They weren’t on my PC but they were in CrashPlan. You don’t know something’s gone missing until you need it – maybe years later.

          • Yes! The sooner the better. The caveat I’d put on that would be it would be nice to be able to pull a single file out of the archive and to not have to download the whole thing.

          • That makes sense. That may be harder to build, but we’ll look at what that would take.

          • Shazron Abdullah

            Yes++

          • UnevenUnicycle

            This! That would be amazing. I’d be fine with ponying up for the regular Backblaze, but make it possible to archive previous versions (greater than the standard expiration) into B2. And provide the option to set limits on how long to archive in B2 (i.e. 1-year/2-year/3-year archival in B2).

            But until such an option is available, I won’t be purchasing regular Backblaze and just go with an at-home solution after my Crashplan subscription expires in a little under a year from now (if I don’t take advantage of the 75% off Crashplan Business, which would actually be cheaper for the first year than what I paid for the family subscription for 3 computers)

          • LambdaEnt

            That’s not the same as versioning. It was a major strongpoint of CrashPlan, and saved my can many times. That’s what qualifies as a true, complete, legitimate backup system. I implore you to seriously consider it.

          • disqus_jwmrwbuB2w

            Gleb. The massive hole in the market with Crashplan gone is the software for do-it yourself peer-to-self our own devices and peer-to-peer backup. Many of us provide free backup locally for our non-technical family. We have MANY computers to backup, not one! For our own backup we can put another server at a family member’s house or at work.

            Many of us have NO to little need to cloud backup, but what we really need is a slim service for authentication, key, client listing and auth service –and the software. Very many of us did this at Crashplan for free! But we would be willing to pay a small fee. Honestly if we could create an ad-hoc auth and listing service or config it manually, we don’t need any data center service at all. This is simply software. Someone will make it, make everyone happy, and make money. It seems that backblaze has this software and service; it just needs to be packaged and sold at a reasonable fee.

            I have about 24 TB of my own and friends and family, and another server with same size storage off-site. No issues running this over the last 6 years. With crashplan you could fire and forget; it was one of the most reliable and easy to set up for non-technical family members. And many orgs had also used the free plan for free self to self, internal backup.

            The other software integration is the private cloud idea, having access to your family’s media and photos and videos with transcoding etc, to a network drive or server in your house, perhaps Tonida server. If this was integrated with backup it would be the DREAM SOLUTION. Thnx

      • I expect that in the new few months we’ll offer the ability to create an archive of your computer backup and put it into Backblaze B2 for long-term storage.

        • Echo

          What might the costing model look like for that?

          If it’s similar price to B2, why wouldn’t one do that in the first place?

        • What’s the management on that going to be like? how are non-technical users going to manage it? What would the restore process be like? It sounds like a great way to generate consultant money, but not something that’s terribly friendly to use.

      • Matthew Tulk

        exactly and if you want to pull back a file from say 2 years ago

    • Derek Froese

      Agreed. Originally I chose Crashplan over Backblaze for the unlimited versioning.

      I’ll migrate to Backblaze over Carbonite tomorrow if they match Crashplan’s unlimited versions.

      • We’re seriously considering extending for some time; possibly to 60 or 90 days. Would that suffice? Another path we’re also exploring is letting you archive your backup to Backblaze B2. Possibly on a schedule. Would that be interesting?

        • Geekuality

          At least I could live with 90 days if unlimited is not an option but 30 days is way too short and therefore Backblaze is currently not an option for me.

          Having been paying monthly for Crashplan Family subscription, what they pulled off was a really s**tty move (now I have only 60 + some days to reupload all my data somewhere else) so staying there is not an option. :(

          • Well we’d love to have you start a free trial now. Hopefully your data is fully backed up far before your 60 days is up. I can’t guarantee that we’ll extend from 30 days, though we’re looking at it. But I can almost guarantee that we’ll offer the option to archive into B2.

          • Kazuya Darklight

            60-90 extension is reasonable and would definitely satisfy me. I’d never say no to unlimited but really that’s not entirely reasonable, sure any given differential should be smallish but they still add up over time and a few thousand users. I bet the storage that would have been freed by CP simply trimming their versioning would have been substantial.

          • Stein-Kristian Magnussen

            Crashplan doesnt only offer unlimited versioning, it would also keep deleted files forever. That was useful, of course, but always struck me as unsustainable.

          • Ryan Sather

            On a reddit thread 5 years ago you indicated moving frm 30 days to 60 or 90 was something under consideration. Does it really take 5 years to decide? I’m another CrashPlan user who is looking for a solution…

          • Mark

            I renewed only a few weeks ago with Craplan so I’m stuck with them for the next year or so whilst I they may be backing my data and I might need to restore it, I just bought another year’s subscription for a dead-end.

        • Derek Froese

          I guess I could be satisfied with 90 days, though unlimited is more appealing.

          Assuming you guys are storing reverse differentials in B2, charging us for the entire filesize of a file in order to have a version (which should be very small if it’s just changes) feels like a cash grab.

          How about unlimited versions for another $1/month?

        • Shazron Abdullah

          90 days would be great — most people have that “oh no” moment per quarter

        • Jakub Maly

          Give me choice to backup external harddrive without need to plug it in every 30 days and I am yours. I suppose this limitation is related to your versioning system thus I would prefer unlimited versioning. I do not want to be slave of backup software.

        • 90 days would be a good move, but I’m also happy to pay a little extra for longer versioning in B2 storage, especially if you make it transparent to me because I’m currently using BB and B2 (via Arq) and would really prefer to just use BB and not have to mess with Arq.

          I’m a longtime CP fan (9-10 years) and started moving to BB two weeks ago because I was finally fed up with their service, however BB doesn’t offer everything I need and CP offered so it’s a painful compromnise.

        • Reese Murdock

          How often do you look at your personal pictures and videos? How long would it take you to notice that they are encrypted, corrupt, or just gone?
          My wife and I were photophiles before digital, jumped in with both feet when digital arrived, and since having a child we have lost our freaking minds… and 2k/4k video phones haven’t helped in any way. I have 750GB, and growing, of pictures and video from my family (me, my wife, & our parents).
          We don’t look at them very often, but when we do, it is very important to us that they be there.
          I know, you are going to suggest B2, however, I also have 3TB of ripped dvds (because plex is much nicer to use than looking for a DVD that has been miss filed, and I don’t have to worry about my child or my mother in law the physical dvds). I can always re-rip these if needed, but I would rather not have too, given the amount of time it took to do it in the first place, so I back them up too.
          You could offer different retention periods for file types or sizes, but then what do you do when I have home videos that are bigger than my DVD rips?
          So, your unlimited plan is cheaper than others, but your retention policies are the reason I didn’t choose you in the first place… and they are the reason I would never recommend you to anyone other than a small business user.
          I am in the tech industry and hear a lot of good things about backblaze from professionals I respect, that’s why I am here right now, so if you ever get around to offering a real backup up solution for home users, even if it is just for Windows, I will be very interested.

        • Brendan Delany

          As a CrashPlan customer, I agree with Derek. I would prefer unlimited versioning. I have very much enjoyed that feature – it’s incredibly useful.

        • Matthias Heim

          No, 90 days won’t suffice. As others have pointed out, if my data gets corrupted I would not notice for much longer. I’ve got 4 TB of personal videos and photos on Crashplan, if some of them corrupt and I notice after a year, Backblaze will have failed me. Even if I know that a drive has corrupt data – how am I going to find out what data has gone? At the very least Backblaze needs the option to always keep the original file version forever.
          Losing my versions is currently my biggest headache with regard to Crashplan. But wouldn’t it be silly to move to a service that has this headache built in?

          • Petri Salonen

            I second that!

            No need to extend the 30 day limit for unlimited backups, but additionally always keep the original file. That way if your data (especially photos or videos) gets corrupted or encrypted you can always return to the original version. Get that and I change over in an instant! Of course for certain other types of files, e.g. documents which you frequently edit, returning to the original version wouldn’t be at all helpful though… But it seems that the files people are most concerned about are the personal photos and videos.

          • Eli Linares

            Actually keeping the original file for ever, even if I need to pay a little extra for that would be the nicest option and I’m sure would bring lots of more customers to Backblaze.

        • For me, 90 days minimum. Would also like higher options.

        • Petri Salonen

          Instead of extending what if you keep the original versions forever? That would be enough for people concerned about their personal photos and videos…

          You could actually add a feature that warns people if lot of their files (all or just e.g. photos) are being uploaded due to the updates to them since that would be first sign of encrypter virus. You could then call yourself a backup and file protection security sw…

        • Eli Linares

          90 days would make me happier than I’m now with the limited 30 days, it’s just too little, I’m also coming from CrashPlan and for me you guys are the best option right now, using B2 as well.

    • George Kalogeris

      Same here.
      I will bring 900+++ customers

      • jahands

        Woh, really?

      • Hey George, we’d love to help you at work with our Business Backup: https://www.backblaze.com/business-backup.html (Same service, same price, plus ability to manage user accounts, have multiple admin, organize into groups.)

        Considering extending the 30 days, but also adding the option to archive into B2.

        Could you contact sales on that page and tell we briefly chatted?

    • MacGillaPhoil

      Office 365 Personal, offers 30 days of versioning, 1TB of storage and Office 2016.

      • jahands

        OneDrive Sync always ate my CPU and took ages just “processing changes.”

    • We’re seriously considering extending. A path we’re also exploring is letting you archive your backup to B2. Possibly on a schedule. Would that be interesting?

      • EnerJi

        How would that work; would it be transparent? I love the idea of keeping old versions of files “just in case,” but I’m not sure I would want to muck around with a whole different set of backups in B2 in addition to my “regular” backups. If you could make it transparent within the UI then I would consider it.

        • One way we’re imagining is that in the current restore interface there would be a button to create a full restore and drop it into Backblaze B2. Potentially have the service do that on a schedule. Thoughts?

          • Yes, I think that would work. Scheduling would be a must, though. Having access to both – manual and scheduling would be terrific.

          • EnerJi

            Personally, I don’t think that would interest me.

            I’d be much more likely to switch to Backblaze with at least a 12-month retention period, although longer would be better.

            Just curious, why such a short retention period: 30 days vs. CrashPlan’s unlimited? Is it cost prohibitive? (I would have thought that once you exclude temp files and the like that user files don’t change THAT much on average, but perhaps not?)

      • EnerJi

        Also, have you made any improvements to your backup of metadata? I was all set to switch to Backblaze recently as my subscription expired, until I learned about the metadata issue via this blog:

        https://mjtsai.com/blog/2014/05/22/what-backblaze-doesnt-back-up/

        • Martin

          Yes, I’m curious about this, too.

      • jagigen

        Considering won’t do it.
        If I pay for backup, I want it backed up. Not temp stored for a month and then deleted.
        And what is this strange thing with demanding our private keys for restore?

        There is no way I give out my private key to anyone. Not even for restore.
        Thats plain stupid.

      • Excellent news! Long term archival to B2 would also definitely be welcomed here.

      • rrj

        What is B2?

        • B2 is “object storage in Backblaze” for half of one penny per GByte per month. It is like Amazon S3. Since it is a published API, you can choose from hundreds of different pieces of software to do the Backup. You can read about it here: https://www.backblaze.com/b2/cloud-storage.html

          By the way, you can create an account COMPLETELY FREE, and upload up to 10 GBytes for free, and play around. Try it out!

      • rob al

        what about if, instead of purging after 30 days you moved the file to B2 and I paid for it at B2 costs.

    • Curious what happens for you between 30 and 90 days? (Want to understand use case.)

      We’re seriously considering extending. A path we’re also exploring is letting you archive your backup to Backblaze B2. Possibly on a schedule. Would that be interesting?

      • Thinking along the lines of editing files which may contain multiple different revisions. Or experimenting with new software. Or deleting stuff that you think you don’t need/don’t want, then regret that decision, only to find that its gone from your local and remote backups ;)

      • Daan

        I have hundreds of thousands of photos backed up, spanning 12+ years in thousands of catagorized folders.
        I recently discovered a single folder, in a drive migration or similar scenario perhaps (I’m not sure), had lost the entire second half of that photo shoot. Hundreds of images, about 3-4gb including processed final copies that I required. I estimate they were missing for at least 6 months, maybe even a year. Up until the date I needed to access the folder I had no reason to suspect there was anything wrong, and had a client not requested those specific images that may have been longer.
        Thanks to CrashPlan retaining the old drive structure indefinitely I was able to dig through my ‘deleted’ files and recover every image and processed files without any hassle, and my client was none the wiser.
        That’s the most recent example, I can think of at least 3 other times where I’ve needed to find missing files that somehow vanished and each time the unlimited grace period covered me.

        This was why I chose CrashPlan to begin with. If Backblaze offered unlimited backup storage of deleted files I would be on board in a heartbeat. Without it, even with only 90 days offered it is essentially a useless service for me. I don’t have time to monitor thousands of folders constantly to see if any files have gone awry within the last 30 days.

        I have no doubt there’s some images, or an entire folder, somewhere on my computer that’s missing and I will need to scour the depths of my CrashPlan archive to retrieve. I just don’t know which folder that is yet, and won’t find out until I need it again.

        Kind of the point of a back up service, no?

        (Before you suggest B2, my current 7TB of files will cost $460/year to store, and will forever be increasing. NOT an option.)

        • Andrew Frenz

          Yes! You don’t necessarily realize that a file has become corrupt until you need it. I have had this happen to me before too and it was definitely way longer than 90 days but I was able to get it no problem with Crashplan.

          Related to this – I just read that you delete files from external drives if they aren’t connected in the same duration. This would be a huge problem for me. My one computer is a laptop and I don’t always plug in my external drive except when uploading pictures from my camera. I don’t want to have to always be thinking, has it been 30 days since I plugged it in? And then I miss it and all of my photos are deleted from the backup and I have to start over…

          • Lisa

            Wow! Yes that is the same issue I would have. I have an archive of photos that I can no longer fit on my main machine and I definitely only access it sporadically. I would be more gutted about losing the files on the external drives than the main machine files tbh