David Platt thought that his computer was adequately backed up, but when his hard drive crashed, he was forced to turn to a data recovery company to get back specific files and emails he needed.
When the company recovered some data — but not the files and emails he wanted — and David was charged $383 anyway, he turned to NBC Bay Area Responds, the consumer action group at the San Francisco Bay area NBC TV affiliate.
Their investigation showed that even though the firm hadn’t recovered the data he needed, David was obliged to pay them the full data recovery cost. If David had wanted the recovery done in a hurry, his cost could have been as high as $999, and he still wouldn’t have gotten back the files he needed.
NBC Bay Area Responds contacted 33 data recovery companies around the country and discovered that 24 of the 33 also charge full price even if they only recover one file from the drive — any file.
Gleb Budman, Backblaze CEO, who was interviewed for the story, advised viewers that it’s far more effective, and less expensive, to be fully backed up with a backup solution like Backblaze. Backblaze backs up everything on your computer, even the files and folders you might not think you need, but might contain valuable data, such as in David’s case.
Many experts, as well as Backblaze, recommend a 3-2-1 backup strategy, which means that you always have three copies of your data: two copies stored locally and one in the cloud.
David Platt now uses Backblaze and has a full backup of his hard drive stored in the cloud. Every file is there.
You can view the full story at NBC KNTV, Man’s Data Recovery Dilemma Costs Hundreds, or watch the video below.
Note: Video contains pre-roll advertisement.