UPDATE 6: All services are live! We are fully back online—new installs, trials, backups, purchases, and restores. We really appreciate how patient everyone has been with us during this time frame. Over the next couple days we will be digging in to everything that happened and working to figure out our lessons learned and how to prevent this from happening again. I will publish a blog post with the summary when we have worked through that. Again—thank you everyone for your patience and continued trust.
UPDATE 5: The website is back up! All pages of the website are now back up. However, as we are bringing all users back online, the load burst is significant. As such, many of these pages will be very slow. As a kind gesture to your fellow friends, please do not use the service yet unless urgent. We will be bringing new backups online as quickly as possible as well. Again, thank you for being patient with us.
UPDATE 4: We continue to work diligently to complete the maintenance, but it persists on taking longer than expected. We will not be online at 5 p.m. U.S./Pacific. We will post an update when we have a better sense of timing. We have moved our central authority server database to a new, faster, and larger drive shelf. The data has been migrated, but the eight million files on the volume need to have their permissions set. This takes time to complete, however there is no danger of data loss. Thank you for your patience.
UPDATE 3: We are still working to complete the maintenance. Your data is safe, and the system will resume to normal service when it is brought back online. We anticipate this to occur at 5 p.m. US/Pacific. At this time, customers will be able to install Backblaze and restore files. Existing clients will slowly resume their backups and might show offline for a short period. Thank you, again, for your patience.
UPDATE 2: We are working diligently to complete the maintenance, but it is taking longer than expected. We will post an update when we have a better sense of timing. Thank you for your patience.
UPDATE: Maintenance is taking longer than expected. We currently estimate full service restoration at 10 p.m. US/Pacific. Thank you for your patience.
We will be doing maintenance this Thursday from 3 a.m. to 3 p.m. U.S./Pacific. Much of the service will be unavailable during this time.
Our home page, other “static” pages, and the blog will be accessible. However, all “dynamic” functions will be unavailable including the ability to download the application, subscribe to the service, access your account, and request a restore. Backups that are in progress when the maintenance starts will continue unless interrupted (such as by your computer shutting down or your broadband connection being disrupted).
We apologize for any inconvenience this may cause and will work diligently to bring all services back up ahead of schedule. If you have any questions, feel free to email us at helpme@backblaze.com.
