Technical Support Engineer: Adam

Adam: Customer Support

Adam–Backblaze’s own Mac Genius. Like the rest of us, Adam has been a loyal Backblaze customer. After nearly three years of an intense love affair and a shared interest in making your life easier, Adam and Backblaze have officially tied the knot, as he is now on board the Backblaze team. Welcome, Adam!

Where are you originally from?
I was born and grew up in Davis, California. I spent a few years in San Luis Obispo and Santa Barbara while my girlfriend (now wife) and I attended school.

Favorite place you’ve traveled?
Kauai, Hawaii. I love the laid back, low-key culture on the island. The combination of amazing natural beauty, weather, and local food makes me always think fondly of it.

Favorite hobby?
I recently picked up brewing my own beer at home, and have been enjoying the process and in particular, the results.

Of what achievement are you most proud?
My wife and I welcomed our first child, Jack, this past May. The sense of accomplishment when he discovers something new is so refreshing and exciting.

How did you get into customer support?
Learning to troubleshoot my own technology, and then assisting family and friends with theirs, naturally lead its way in to a career of support.

Where have you worked?
I previously worked at Apple as a Genius for four years. Prior to that, I’ve worked at a few independent Mac repair shops.

Tell us how you currently backup your home computer?
I have a Time Capsule to do local backups and Backblaze for remote backup.

What attracted you to Backblaze?
I’ve been a customer for almost three years (since the original Storage Pod blog post), and I’ve always admired Backblaze for the transparency of how they operate, and how Mac-friendly they are. When the need for a support person was put on the blog, I knew I wanted to be that person.

Thanks Adam for your support! We’re lucky to have you on the team.

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About Andy Klein

Andy Klein is the Principal Cloud Storage Storyteller at Backblaze. He has over 25 years of experience in technology marketing and during that time, he has shared his expertise in cloud storage and computer security at events, symposiums, and panels at RSA, SNIA SDC, MIT, the Federal Trade Commission, and hundreds more. He currently writes and rants about drive stats, Storage Pods, cloud storage, and more.