{"id":80332,"date":"2018-01-12T12:17:57","date_gmt":"2018-01-12T20:17:57","guid":{"rendered":"https:\/\/www.backblaze.com\/blog\/?p=80332"},"modified":"2021-05-05T04:09:35","modified_gmt":"2021-05-05T11:09:35","slug":"wanted-junior-support-technician","status":"publish","type":"post","link":"https:\/\/www.backblaze.com\/blog\/wanted-junior-support-technician\/","title":{"rendered":"Wanted: Junior Support Technician"},"content":{"rendered":"<p><a href=\"\/blog\/wp-content\/uploads\/2018\/01\/hiring-cecelia.jpg\" data-rel=\"lightbox-gallery-gSUT6tz5\" data-rl_title=\"\" data-rl_caption=\"\" title=\"\"><img decoding=\"async\" class=\"aligncenter size-full wp-image-80333\" src=\"https:\/\/www.backblaze.com\/blog\/wp-content\/uploads\/2018\/01\/hiring-cecelia.jpg\" alt=\"\" width=\"auto\" height=\"auto\" srcset=\"https:\/\/backblazeprod.wpenginepowered.com\/wp-content\/uploads\/2018\/01\/hiring-cecelia.jpg 1440w, https:\/\/backblazeprod.wpenginepowered.com\/wp-content\/uploads\/2018\/01\/hiring-cecelia-300x169.jpg 300w, https:\/\/backblazeprod.wpenginepowered.com\/wp-content\/uploads\/2018\/01\/hiring-cecelia-1024x576.jpg 1024w, https:\/\/backblazeprod.wpenginepowered.com\/wp-content\/uploads\/2018\/01\/hiring-cecelia-768x432.jpg 768w, https:\/\/backblazeprod.wpenginepowered.com\/wp-content\/uploads\/2018\/01\/hiring-cecelia-730x411.jpg 730w, https:\/\/backblazeprod.wpenginepowered.com\/wp-content\/uploads\/2018\/01\/hiring-cecelia-560x315.jpg 560w, https:\/\/backblazeprod.wpenginepowered.com\/wp-content\/uploads\/2018\/01\/hiring-cecelia-220x124.jpg 220w\" sizes=\"(max-width: 1440px) 100vw, 1440px\" \/><\/a><\/p>\n<div style=\"background-color: #ffffcc; font-size: 24px; line-height: 40px; text-align: center; margin-top: 10px; margin-bottom: 10px;\">This position has been updated on 08\/30\/2018<\/div>\n<p>Backblaze is growing and as we grow we want to make sure that our customers are very well taken care of! One of the departments that grows along with our customer base is the support department, which is located in our San Mateo, California headquarters. Want to jump start your career? Take a look below and if this sounds like you, apply to join our team!<\/p>\n<p><b>Responsibilities:<\/b><\/p>\n<ul>\n<li>Answer questions in the queue commonly found in the FAQ.<\/li>\n<li>Ability to install and uninstall programs on Mac and PC.<\/li>\n<li>Clear communication via email.<\/li>\n<li>Learn and expand your knowledge base to become a Tech Support Agent.<\/li>\n<li>Learn how to navigate the Zendesk support tool and create helpful macros and work flow views.<\/li>\n<li>Create receipts for users that ask for them, via template.<\/li>\n<li>Respond to any tickets that you get a reply to.<\/li>\n<li>Ask questions for facilitate learning.<\/li>\n<li>Obtain skills and knowledge to move into a Tier 2 position.<\/li>\n<\/ul>\n<p><b>Requirements:<\/b><\/p>\n<ul>\n<li>Excellent communication, time management, problem solving, and organizational skills.<\/li>\n<li>Ability to learn quickly.<\/li>\n<li>Position based in San Mateo, California.<\/li>\n<\/ul>\n<p><b>Backblaze Employees Have:<\/b><\/p>\n<ul>\n<li>Good attitude and willingness to do whatever it takes to get the job done.<\/li>\n<li>Strong desire to work for a small, fast-paced company.<\/li>\n<li>Desire to learn and adapt to rapidly changing technologies and work environment.<\/li>\n<li>Comfortable with well-behaved pets in the office.<\/li>\n<\/ul>\n<p>Backblaze is an Equal Opportunity Employer and we offer competitive salary and benefits, including our <i>no policy<\/i> vacation policy.<\/p>\n<p><b>If This Sounds Like You:<\/b><br \/>\nSend an email to <a href=\"ma&#105;&#108;&#116;o&#58;&#106;&#111;&#98;sco&#110;t&#97;c&#116;&#64;&#98;ack&#98;&#108;a&#122;&#101;.&#99;o&#109;\">jo&#98;&#115;co&#110;t&#97;&#99;t&#64;&#98;&#97;&#99;&#107;blaze&#46;&#99;o&#109;<\/a> with:<\/p>\n<ol>\n<li>The position title in the subject line<\/li>\n<li>Your resume attached<\/li>\n<li>An overview of your relevant experience<\/li>\n<\/ol>\n","protected":false},"excerpt":{"rendered":"<p>This position has been updated on 08\/30\/2018 Backblaze is growing and as we grow we want to make sure that our customers are very well taken care of! One of the departments that grows along with our customer base is the support department, which is located in our San Mateo, California headquarters. Want to jump&hellip; <a class=\"more-link\" href=\"https:\/\/www.backblaze.com\/blog\/wanted-junior-support-technician\/\">Continue reading <span class=\"screen-reader-text\">Wanted: Junior Support Technician<\/span><\/a><\/p>\n","protected":false},"author":13,"featured_media":80333,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"content-type":"","footnotes":""},"categories":[131,22],"tags":[],"class_list":["post-80332","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-backblaze-bits","category-jobs","entry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Wanted: Junior Support Technician<\/title>\n<meta name=\"robots\" content=\"noindex, nofollow\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Wanted: Junior Support Technician\" \/>\n<meta property=\"og:description\" content=\"This position has been updated on 08\/30\/2018 Backblaze is growing and as we grow we want to make sure that our customers are very well taken care of! One of the departments that grows along with our customer base is the support department, which is located in our San Mateo, California headquarters. Want to jump&hellip; Continue reading Wanted: Junior Support Technician\" \/>\n<meta property=\"og:url\" content=\"https:\/\/backblazeprod.wpenginepowered.com\/blog\/wanted-junior-support-technician\/\" \/>\n<meta property=\"og:site_name\" content=\"Backblaze Blog | Cloud Storage &amp; Cloud Backup\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/backblaze\" \/>\n<meta property=\"article:published_time\" content=\"2018-01-12T20:17:57+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2021-05-05T11:09:35+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/backblazeprod.wpenginepowered.com\/wp-content\/uploads\/2018\/01\/hiring-cecelia.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1440\" \/>\n\t<meta property=\"og:image:height\" content=\"810\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Yev\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@YevP\" \/>\n<meta name=\"twitter:site\" content=\"@backblaze\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Yev\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"1 minute\" \/>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Wanted: Junior Support Technician","robots":{"index":"noindex","follow":"nofollow"},"og_locale":"en_US","og_type":"article","og_title":"Wanted: Junior Support Technician","og_description":"This position has been updated on 08\/30\/2018 Backblaze is growing and as we grow we want to make sure that our customers are very well taken care of! One of the departments that grows along with our customer base is the support department, which is located in our San Mateo, California headquarters. Want to jump&hellip; Continue reading Wanted: Junior Support Technician","og_url":"https:\/\/backblazeprod.wpenginepowered.com\/blog\/wanted-junior-support-technician\/","og_site_name":"Backblaze Blog | Cloud Storage &amp; Cloud Backup","article_publisher":"https:\/\/www.facebook.com\/backblaze","article_published_time":"2018-01-12T20:17:57+00:00","article_modified_time":"2021-05-05T11:09:35+00:00","og_image":[{"width":1440,"height":810,"url":"https:\/\/backblazeprod.wpenginepowered.com\/wp-content\/uploads\/2018\/01\/hiring-cecelia.jpg","type":"image\/jpeg"}],"author":"Yev","twitter_card":"summary_large_image","twitter_creator":"@YevP","twitter_site":"@backblaze","twitter_misc":{"Written by":"Yev","Est. reading time":"1 minute"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/backblazeprod.wpenginepowered.com\/blog\/wanted-junior-support-technician\/#article","isPartOf":{"@id":"https:\/\/backblazeprod.wpenginepowered.com\/blog\/wanted-junior-support-technician\/"},"author":{"name":"Yev","@id":"https:\/\/backblazeprod.wpenginepowered.com\/blog\/#\/schema\/person\/bc6b3436ea3db9f65bbeb917951f5408"},"headline":"Wanted: Junior Support Technician","datePublished":"2018-01-12T20:17:57+00:00","dateModified":"2021-05-05T11:09:35+00:00","mainEntityOfPage":{"@id":"https:\/\/backblazeprod.wpenginepowered.com\/blog\/wanted-junior-support-technician\/"},"wordCount":279,"commentCount":0,"publisher":{"@id":"https:\/\/backblazeprod.wpenginepowered.com\/blog\/#organization"},"image":{"@id":"https:\/\/backblazeprod.wpenginepowered.com\/blog\/wanted-junior-support-technician\/#primaryimage"},"thumbnailUrl":"https:\/\/backblazeprod.wpenginepowered.com\/wp-content\/uploads\/2018\/01\/hiring-cecelia.jpg","articleSection":["Backblaze Bits","Jobs"],"inLanguage":"en-US","potentialAction":[{"@type":"CommentAction","name":"Comment","target":["https:\/\/backblazeprod.wpenginepowered.com\/blog\/wanted-junior-support-technician\/#respond"]}]},{"@type":"WebPage","@id":"https:\/\/backblazeprod.wpenginepowered.com\/blog\/wanted-junior-support-technician\/","url":"https:\/\/backblazeprod.wpenginepowered.com\/blog\/wanted-junior-support-technician\/","name":"Wanted: Junior Support Technician","isPartOf":{"@id":"https:\/\/backblazeprod.wpenginepowered.com\/blog\/#website"},"primaryImageOfPage":{"@id":"https:\/\/backblazeprod.wpenginepowered.com\/blog\/wanted-junior-support-technician\/#primaryimage"},"image":{"@id":"https:\/\/backblazeprod.wpenginepowered.com\/blog\/wanted-junior-support-technician\/#primaryimage"},"thumbnailUrl":"https:\/\/backblazeprod.wpenginepowered.com\/wp-content\/uploads\/2018\/01\/hiring-cecelia.jpg","datePublished":"2018-01-12T20:17:57+00:00","dateModified":"2021-05-05T11:09:35+00:00","breadcrumb":{"@id":"https:\/\/backblazeprod.wpenginepowered.com\/blog\/wanted-junior-support-technician\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/backblazeprod.wpenginepowered.com\/blog\/wanted-junior-support-technician\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/backblazeprod.wpenginepowered.com\/blog\/wanted-junior-support-technician\/#primaryimage","url":"https:\/\/backblazeprod.wpenginepowered.com\/wp-content\/uploads\/2018\/01\/hiring-cecelia.jpg","contentUrl":"https:\/\/backblazeprod.wpenginepowered.com\/wp-content\/uploads\/2018\/01\/hiring-cecelia.jpg","width":1440,"height":810,"caption":"Hiring - Cecilia"},{"@type":"BreadcrumbList","@id":"https:\/\/backblazeprod.wpenginepowered.com\/blog\/wanted-junior-support-technician\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/backblazeprod.wpenginepowered.com\/blog\/"},{"@type":"ListItem","position":2,"name":"Wanted: Junior Support Technician"}]},{"@type":"WebSite","@id":"https:\/\/backblazeprod.wpenginepowered.com\/blog\/#website","url":"https:\/\/backblazeprod.wpenginepowered.com\/blog\/","name":"Backblaze Cloud Solutions Blog","description":"Cloud Storage &amp; Cloud Backup","publisher":{"@id":"https:\/\/backblazeprod.wpenginepowered.com\/blog\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/backblazeprod.wpenginepowered.com\/blog\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/backblazeprod.wpenginepowered.com\/blog\/#organization","name":"Backblaze","url":"https:\/\/backblazeprod.wpenginepowered.com\/blog\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/backblazeprod.wpenginepowered.com\/blog\/#\/schema\/logo\/image\/","url":"https:\/\/i0.wp.com\/www.backblaze.com\/blog\/wp-content\/uploads\/2017\/12\/backblaze_icon_transparent.png?fit=512%2C512&ssl=1","contentUrl":"https:\/\/i0.wp.com\/www.backblaze.com\/blog\/wp-content\/uploads\/2017\/12\/backblaze_icon_transparent.png?fit=512%2C512&ssl=1","width":512,"height":512,"caption":"Backblaze"},"image":{"@id":"https:\/\/backblazeprod.wpenginepowered.com\/blog\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/backblaze","https:\/\/x.com\/backblaze","https:\/\/www.youtube.com\/user\/Backblaze","https:\/\/en.wikipedia.org\/wiki\/Backblaze"]},{"@type":"Person","@id":"https:\/\/backblazeprod.wpenginepowered.com\/blog\/#\/schema\/person\/bc6b3436ea3db9f65bbeb917951f5408","name":"Yev","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/backblazeprod.wpenginepowered.com\/wp-content\/uploads\/2021\/06\/Yev-Backup-Steward-Circle-Newlogo-150x150.png","url":"https:\/\/backblazeprod.wpenginepowered.com\/wp-content\/uploads\/2021\/06\/Yev-Backup-Steward-Circle-Newlogo-150x150.png","contentUrl":"https:\/\/backblazeprod.wpenginepowered.com\/wp-content\/uploads\/2021\/06\/Yev-Backup-Steward-Circle-Newlogo-150x150.png","caption":"Yev"},"description":"Yev Pusin is the Head of Communications and Community at Backblaze, which he joined in 2011. Yev has a degree in business and communications from the University of Iowa, where he developed an alliteration affinity. Yev enjoys writing in an amusing way about the \"why\" of things and how decisions are made, so that readers can learn and be entertained all at once. Follow Yev on: Twitter: @YevP | LinkedIn: Yev Pusin","sameAs":["https:\/\/x.com\/YevP"],"url":"https:\/\/backblazeprod.wpenginepowered.com\/blog\/author\/yev\/"}]}},"jetpack_featured_media_url":"https:\/\/backblazeprod.wpenginepowered.com\/wp-content\/uploads\/2018\/01\/hiring-cecelia.jpg","_links":{"self":[{"href":"https:\/\/backblazeprod.wpenginepowered.com\/blog\/wp-json\/wp\/v2\/posts\/80332","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/backblazeprod.wpenginepowered.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/backblazeprod.wpenginepowered.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/backblazeprod.wpenginepowered.com\/blog\/wp-json\/wp\/v2\/users\/13"}],"replies":[{"embeddable":true,"href":"https:\/\/backblazeprod.wpenginepowered.com\/blog\/wp-json\/wp\/v2\/comments?post=80332"}],"version-history":[{"count":0,"href":"https:\/\/backblazeprod.wpenginepowered.com\/blog\/wp-json\/wp\/v2\/posts\/80332\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/backblazeprod.wpenginepowered.com\/blog\/wp-json\/wp\/v2\/media\/80333"}],"wp:attachment":[{"href":"https:\/\/backblazeprod.wpenginepowered.com\/blog\/wp-json\/wp\/v2\/media?parent=80332"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/backblazeprod.wpenginepowered.com\/blog\/wp-json\/wp\/v2\/categories?post=80332"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/backblazeprod.wpenginepowered.com\/blog\/wp-json\/wp\/v2\/tags?post=80332"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}