{"id":51371,"date":"2016-03-14T09:46:19","date_gmt":"2016-03-14T16:46:19","guid":{"rendered":"https:\/\/www.backblaze.com\/blog\/?p=51371"},"modified":"2025-07-23T07:17:25","modified_gmt":"2025-07-23T14:17:25","slug":"support-tech-troy","status":"publish","type":"post","link":"https:\/\/www.backblaze.com\/blog\/support-tech-troy\/","title":{"rendered":"New Customer Support Champion\u2014Troy"},"content":{"rendered":"<p><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.backblaze.com\/blog\/wp-content\/uploads\/2016\/03\/blog-troy.jpg\" alt=\"blog-troy\" width=\"720\" height=\"405\" class=\"aligncenter size-full wp-image-51381\" srcset=\"https:\/\/backblazeprod.wpenginepowered.com\/wp-content\/uploads\/2016\/03\/blog-troy.jpg 720w, https:\/\/backblazeprod.wpenginepowered.com\/wp-content\/uploads\/2016\/03\/blog-troy-300x169.jpg 300w, https:\/\/backblazeprod.wpenginepowered.com\/wp-content\/uploads\/2016\/03\/blog-troy-560x315.jpg 560w, https:\/\/backblazeprod.wpenginepowered.com\/wp-content\/uploads\/2016\/03\/blog-troy-220x124.jpg 220w\" sizes=\"auto, (max-width: 720px) 100vw, 720px\" \/><\/p>\n<p id=\"bzdropcap\">As Backblaze continues growing we need seasoned support veterans to help our customers in times of need. That&#8217;s why we hired Troy! He&#8217;s been around the block in a few support and tech consulting gigs and is going to be a great addition to the Backblaze team! He&#8217;s also musically inclined, which is pretty awesome. Let&#8217;s learn a bit more about Troy, shall we?<\/p>\n<p><strong>What is your Backblaze title?<\/strong><br \/>\nTechnical Support Technician.<\/p>\n<p><strong>Where are you originally from?<\/strong><br \/>\nCastro Valley, CA.<\/p>\n<p><strong>What attracted you to Backblaze?<\/strong><br \/>\nBackblaze is a company I\u2019ve been familiar with for a long time. In a previous life, I worked as an IT consultant and whenever I was asked for a backup solution, I always recommended Backblaze. They always had a reputation for being honest, affordable, and reliable. I\u2019m excited to be joining such an incredible team.<\/p>\n<p><strong>What do you expect to learn while being at Backblaze?<\/strong><br \/>\nI expect to learn how to work as part of a closely-knit team. I\u2019ve mostly worked for larger companies so the change of pace will be refreshing.<\/p>\n<p><strong>Where else have you worked?<\/strong><br \/>\nI worked at Apple as a Lead Genius, Elgato in Technical Support, Sweet Memory as an IT Consultant, I opened up a cafe in Berkeley, CA with my uncle that I managed for two years, and most recently I was a Content Specialist at Lyft.<\/p>\n<p><strong>Where did you go to school?<\/strong><br \/>\nI\u2019m actually still in school! I originally attended Chico State University out of high school. I\u2019m currently attending Chabot College in Hayward, CA and will be transferring to San Francisco State University to complete my bachelor\u2019s in business administration.<\/p>\n<p><strong>What\u2019s your dream job?<\/strong><br \/>\nMy dream job is not so much a specific title, but I\u2019d like to have a leadership position at a company with a great culture that cares about both its customers and employees. <\/p>\n<p><strong>Favorite place you\u2019ve traveled?<\/strong><br \/>\nVienna\u2014there\u2019s so much culture and amazing architecture. Also, there are street vendors all over the place that sell these amazing cheese-filled sausages. <\/p>\n<p><strong>Favorite hobby?<\/strong><br \/>\nI love craft beer and have been homebrewing for several years. <\/p>\n<p><strong>Of what achievement are you most proud?<\/strong><br \/>\nWhen I was 20, I dropped out of college to pursue my dream of being a professional musician. I was the lead singer in a band that toured around the country for several years and even got a record deal. I\u2019m incredibly proud that I was able to follow my dream at the time and make it happen. <\/p>\n<p><strong>&#8220;Star Trek&#8221; or &#8220;Star Wars&#8221;?<\/strong><br \/>\nWell, my last name looks like \u201cLittle Jedi\u201d and I once spent a month choreographing a lightsaber duel with a friend, so\u2026<\/p>\n<p><strong>Coke or Pepsi?<\/strong><br \/>\nCoca-Cola.<\/p>\n<p><strong>Favorite food?<\/strong><br \/>\nBurritos. All day, every day, burritos.<\/p>\n<p><strong>Why do you like certain things?<\/strong><br \/>\nI like things that challenge me. I also like things that are musical.<\/p>\n<p><strong>Anything else you\u2019d like you\u2019d like to tell us?<\/strong><br \/>\nI\u2019m a big sports fan (A\u2019s, Raiders, Warriors, Sharks) and a huge Disney nerd. <\/p>\n<p>We keep on hiring Disney fans. Who knew there were so many of them out there? Welcome aboard Troy, we&#8217;ll try not to force you to sing Disney jingles too much! <\/p>\n","protected":false},"excerpt":{"rendered":"<p>As Backblaze continues growing we need seasoned support veterans to help our customers in times of need. That&#8217;s why we hired Troy! He&#8217;s been around the block in a few support and tech consulting gigs and is going to be a great addition to the Backblaze team! He&#8217;s also musically inclined, which is pretty awesome.&hellip; <a class=\"more-link\" href=\"https:\/\/www.backblaze.com\/blog\/support-tech-troy\/\">Continue reading <span class=\"screen-reader-text\">New Customer Support Champion\u2014Troy<\/span><\/a><\/p>\n","protected":false},"author":13,"featured_media":51381,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"content-type":"","footnotes":""},"categories":[131],"tags":[470],"class_list":["post-51371","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-backblaze-bits","tag-newsletter","entry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>New Customer Support Champion\u2014Troy<\/title>\n<meta name=\"description\" content=\"As Backblaze continues to grow we need the help of seasoned support veterans to help our customers in times of need. That&#039;s why we hired Troy! Get to know..\" \/>\n<meta name=\"robots\" content=\"noindex, follow\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"New Customer Support Champion\u2014Troy\" \/>\n<meta property=\"og:description\" content=\"As Backblaze continues to grow we need the help of seasoned support veterans to help our customers in times of need. That&#039;s why we hired Troy! 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