{"id":48481,"date":"2016-02-12T13:08:24","date_gmt":"2016-02-12T21:08:24","guid":{"rendered":"https:\/\/www.backblaze.com\/blog\/?p=48481"},"modified":"2021-08-13T04:23:36","modified_gmt":"2021-08-13T11:23:36","slug":"latest-adobe-creative-cloud-update-breaks-backblaze","status":"publish","type":"post","link":"https:\/\/www.backblaze.com\/blog\/latest-adobe-creative-cloud-update-breaks-backblaze\/","title":{"rendered":"Latest Adobe Creative Cloud Update Breaks Backblaze"},"content":{"rendered":"

\"Looking<\/p>\n

Adobe Systems recently pushed an update to their Adobe Suite of products and services. On the Mac platform, updating one of these services, Adobe Creative Cloud (version: 3.5.0.206), will disable Backblaze from backing up your primary computer drive. This occurs once you have updated to the latest version of Adobe Creative Cloud. This does not appear to happen on Windows systems. Backblaze has created a work-around to this problem which you can find on our Knowledge Base<\/a>.<\/p>\n

Update: 14 February 2016<\/h4>\n

We have tested the latest Adobe Creative Cloud release (3.5.1.209) and it appears to have fixed the original bug. We have published an analysis and timeline of the issue<\/a> on our blog.<\/p>\n

Update: 14 February 2016<\/h4>\n

Adobe has notified us that they have created and scheduled for update a new version of Adobe Creative Cloud (3.5.1.209) that fixes the bug noted in the post below. We will test their updated version and let you know what we find.<\/p>\n

Update: 12 February 2016<\/h4>\n

Adobe has told us that they have pulled the Creative Cloud update (3.5.0.206) and they are actively working on a permanent solution. Stay tuned.<\/p>\n

Original Post Is Below<\/h2>\n

Background<\/h4>\n

The updated version of Adobe Creative Cloud (3.5.0.206) can delete files that Backblaze stores on the Mac system to manage the backup of that system. These files are in a hidden folder named .bzvol located in the “root” directory on the Mac system. When the updated version of Adobe Creative Cloud is started, it deletes all the files located in the .bzvol<\/a> folder. This disables Backblaze from backing up your primary hard drive and results in Backblaze displaying a pop-up similar to the following:<\/p>\n

\"Backblaze<\/p>\n

Here are two videos which show this in action: Video One<\/a> and Video Two<\/a>.<\/p>\n

What This Means for Backblaze Users<\/h4>\n

If you have Adobe Creative Cloud on your Mac system and you have updated or will update to the latest version, it is highly likely that the Backblaze backup of your hard drive<\/a> will stop. Any connected external hard drives will continue to be backed up. If you are a Windows user, this does not appear to be an issue.<\/p>\n

The Backblaze Workaround<\/h4>\n

Backblaze has created a work-around that stops the Adobe Creative Cloud update from breaking your Backblaze backup. The instructions are located in our Knowledge Base<\/a>. The instructions also cover what to do if you have already updated to Adobe Creative Cloud and have received the Backblaze pop-up noted above.<\/p>\n

Should You Update Adobe Creative Cloud?<\/h4>\n

We have notified Adobe and the issue has been escalated within their organization. If you have not been auto-updated to Adobe Creative Cloud and have a choice to update manually, we recommend that you wait for a few days.<\/p>\n","protected":false},"excerpt":{"rendered":"

Adobe Systems recently pushed an update to their Adobe Suite of products and services. On the Mac platform, updating one of these services, Adobe Creative Cloud (version: 3.5.0.206), will disable Backblaze from backing up your primary computer drive. This occurs once you have updated to the latest version of Adobe Creative Cloud. This does not… Continue reading Latest Adobe Creative Cloud Update Breaks Backblaze<\/span><\/a><\/p>\n","protected":false},"author":12,"featured_media":48491,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"content-type":"","footnotes":""},"categories":[121],"tags":[469],"class_list":["post-48481","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-backing-up","tag-consumerbackup","entry"],"acf":[],"yoast_head":"\nLatest Adobe Creative Cloud Update Breaks Backblaze<\/title>\n<meta name=\"description\" content=\"Adobe Systems recently pushed an update to their Adobe Suite of products and services. On the Mac platform, updating one of these services, Adobe Creative\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.backblaze.com\/blog\/latest-adobe-creative-cloud-update-breaks-backblaze\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Latest Adobe Creative Cloud Update Breaks Backblaze\" \/>\n<meta property=\"og:description\" content=\"Adobe Systems recently pushed an update to their Adobe Suite of products and services. On the Mac platform, updating one of these services, Adobe Creative\" \/>\n<meta property=\"og:url\" content=\"https:\/\/backblazeprod.wpenginepowered.com\/blog\/latest-adobe-creative-cloud-update-breaks-backblaze\/\" \/>\n<meta property=\"og:site_name\" content=\"Backblaze Blog | Cloud Storage & Cloud Backup\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/backblaze\" \/>\n<meta property=\"article:published_time\" content=\"2016-02-12T21:08:24+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2021-08-13T11:23:36+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/backblazeprod.wpenginepowered.com\/wp-content\/uploads\/2016\/02\/bzvol.png\" \/>\n\t<meta property=\"og:image:width\" content=\"719\" \/>\n\t<meta property=\"og:image:height\" content=\"366\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Andy Klein\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@backblaze\" \/>\n<meta name=\"twitter:site\" content=\"@backblaze\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Andy Klein\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minutes\" \/>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Latest Adobe Creative Cloud Update Breaks Backblaze","description":"Adobe Systems recently pushed an update to their Adobe Suite of products and services. 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