{"id":48111,"date":"2016-01-26T07:56:15","date_gmt":"2016-01-26T15:56:15","guid":{"rendered":"https:\/\/www.backblaze.com\/blog\/?p=48111"},"modified":"2022-05-04T02:34:17","modified_gmt":"2022-05-04T09:34:17","slug":"introducing-the-restore-return-refund-program","status":"publish","type":"post","link":"https:\/\/www.backblaze.com\/blog\/introducing-the-restore-return-refund-program\/","title":{"rendered":"Introducing: Restore, Return, Refund"},"content":{"rendered":"

\"free-drive-restore\"<\/p>\n

Editor\u2019s note:<\/strong> On March 3, 2022, Backblaze ended the USB flash drive restore option. While we parted ways with USB flash drives, we continue to offer many options for restoring your files\u2014explore ways to recover your data here<\/a>.<\/div>\n

We\u2019d like to introduce you to the Backblaze \u201cRestore, Return, Refund\u201d Program, which is an exciting addition to our Restore By Mail<\/a> service, and supplements our free web and mobile restore options. Simply put, if you order a flash drive or hard drive restore and then return the drive to us within 30 days we will refund you the entire price of the restore. You can always opt to keep the drive, in which case your payment will cover the purchase of the drive.<\/p>\n

Background<\/h3>\n

Throughout the nine years that Backblaze has been in business, we\u2019ve tried to make the backup process easier for everyone. Our Mac<\/a> and PC<\/a> clients were designed to take the guesswork out of backing up your computers, and allow folks to continuously and easily back up all of their data. We\u2019ve also tried to make the restore process as painless as possible, first with our free web restores (allowing you to download and access your data from anywhere) and then with our DVD (now flash key) and hard drive USB restores. We also added iOS and Android apps to make getting individual files back a snap. Over the years though, the popularity of our Restore By Mail program has only increased.<\/p>\n

\"blog_flash-and-usb-restore-drive-totals\"<\/p>\n

We\u2019ve stressed throughout the years that we don\u2019t use the restore process as a profit center. That would feel like we\u2019re holding the data hostage or something icky like that, and indeed, we often lose money off of the USB flash drive and USB hard drive restores (especially when we ship them to our customers internationally). They have always been a flat $189 for a USB hard drive up to 4TB in size or $99 for a USB flash drive up to 128GB in size, and are profit neutral for us. It’s our goal to allow people to get their data back as easily and inexpensively as possible. In the case of hard drive restores, you can now decide if a hard drive with your data on it is worthy of keeping and paying for, or worthy of returning for a refund.<\/p>\n

Restore, Return, Refund Program<\/h3>\n

Today we are announcing our Restore, Return, Refund program. For the last six months we\u2019ve had a pilot program where some customers requesting a hard drive<\/a> restore were offered that if they pay for return shipping and send their hard drive<\/a> to us within 30 days of receipt, we would refund the $189 that they paid us.<\/p>\n

We did this because we never want our customers to feel like they can\u2019t get their data back from us, and we understand a web restore of all your data may take a while or be expensive if your ISP has bandwidth caps. This program enables people to get large amounts of data backup quickly and inexpensively.<\/p>\n

So far we\u2019ve had over 100 people send us back their hard drive for a full refund, and the feedback has been immensely positive.<\/p>\n

How It Works<\/h3>\n

How does the process work? It\u2019s easy:<\/p>\n

    \n
  1. Purchase a Restore By Mail restore.<\/li>\n
  2. Once you have recovered your data, send us that drive back within 30 days.<\/li>\n
  3. Once we get the drive back, we\u2019ll refund you the entire Restore By Mail purchase price.<\/li>\n
  4. Or\u2014just keep the drive for yourself, it could make a great local copy or backup.<\/li>\n<\/ol>\n

    We highly recommend that you delete your data and reformat the USB drive before sending it back to us. If you forget, don\u2019t worry, when we receive your drive back we\u2019ll ensure the drive is wiped and reformatted. We use standalone USB erase devices which are set to the DoD 5220.22-M 3-pass wipe standard. This will securely remove any data<\/a> on the drive.<\/p>\n

    For a complete breakdown on how the program works, check out this help article: “How To Return a USB Restore Drive for Refund.” You can, of course, continue to download individual files or all of your data via our free web restore, and use our iOS and Android apps<\/a> to grab your files on the go.<\/p>\n

    We\u2019re still working hard to make Backblaze the easiest personal and business backup service<\/a> out there, and this is just one more step in that direction.<\/p>\n","protected":false},"excerpt":{"rendered":"

    Editor\u2019s note: On March 3, 2022, Backblaze ended the USB flash drive restore option. While we parted ways with USB flash drives, we continue to offer many options for restoring your files\u2014explore ways to recover your data here. We\u2019d like to introduce you to the Backblaze \u201cRestore, Return, Refund\u201d Program, which is an exciting addition… Continue reading Introducing: Restore, Return, Refund<\/span><\/a><\/p>\n","protected":false},"author":13,"featured_media":48121,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"content-type":"","footnotes":""},"categories":[121],"tags":[469],"class_list":["post-48111","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-backing-up","tag-consumerbackup","entry"],"acf":[],"yoast_head":"\nHard Drive Recovery: 'Restore Return Refund' Program<\/title>\n<meta name=\"description\" content=\"Restore Return Refund allows Backblaze customers to order a USB Flash Key or USB Hard Drive restore, and return the drive within 30 days for a refund.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, 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