{"id":1102,"date":"2012-04-03T16:52:42","date_gmt":"2012-04-03T23:52:42","guid":{"rendered":"https:\/\/www.backblaze.com\/blog\/?p=1102"},"modified":"2021-08-09T09:52:29","modified_gmt":"2021-08-09T16:52:29","slug":"wanted-one-customer-support-zealot","status":"publish","type":"post","link":"https:\/\/www.backblaze.com\/blog\/wanted-one-customer-support-zealot\/","title":{"rendered":"Wanted: Customer Support Zealots"},"content":{"rendered":"<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-80333\" src=\"https:\/\/www.backblaze.com\/blog\/wp-content\/uploads\/2018\/01\/hiring-cecelia.jpg\" alt=\"Hiring - Cecilia\" width=\"1440\" height=\"810\" srcset=\"https:\/\/backblazeprod.wpenginepowered.com\/wp-content\/uploads\/2018\/01\/hiring-cecelia.jpg 1440w, https:\/\/backblazeprod.wpenginepowered.com\/wp-content\/uploads\/2018\/01\/hiring-cecelia-300x169.jpg 300w, https:\/\/backblazeprod.wpenginepowered.com\/wp-content\/uploads\/2018\/01\/hiring-cecelia-1024x576.jpg 1024w, https:\/\/backblazeprod.wpenginepowered.com\/wp-content\/uploads\/2018\/01\/hiring-cecelia-768x432.jpg 768w, https:\/\/backblazeprod.wpenginepowered.com\/wp-content\/uploads\/2018\/01\/hiring-cecelia-730x411.jpg 730w, https:\/\/backblazeprod.wpenginepowered.com\/wp-content\/uploads\/2018\/01\/hiring-cecelia-560x315.jpg 560w, https:\/\/backblazeprod.wpenginepowered.com\/wp-content\/uploads\/2018\/01\/hiring-cecelia-220x124.jpg 220w\" sizes=\"auto, (max-width: 1440px) 100vw, 1440px\" \/><\/p>\n<p id=\"bzdropcap\">Our online backup team needs customer support zealots to help answer any and all questions from our customers.<\/p>\n<h2>Customer Support Representative<\/h2>\n<p>Experience in customer or technical support is a big plus, but the intense desire to help protect data and the belief that online backup is a critical component of any backup strategy is paramount.<\/p>\n<h3>Key Skills:<\/h3>\n<ul>\n<li>Understand Mac and Windows computers and their basic workings.<\/li>\n<li>Triage problems, then clearly and concisely communicate solutions via email.<\/li>\n<li>Reproduce customer issues in a lab environment.<\/li>\n<li>Categorize common issues.<\/li>\n<li>Recognize when to escalate issues.<\/li>\n<\/ul>\n<h3>A Few Other Details:<\/h3>\n<ul>\n<li>This is a full-time position and includes healthcare benefits, a 401K plan, stock options, free lunch on Friday, and free healthy and not-so-healthy snacks.<\/li>\n<li>The position is based at our headquarters in San Mateo, CA.<\/li>\n<li>We are looking for someone to start ASAP.<\/li>\n<\/ul>\n<p><strong>Think this might be the perfect position for you? Then follow these steps:<\/strong><br \/>\nSend an email to <a href=\"&#109;&#97;&#105;lto:\"><\/a>jobscontact@backblaze.com[\/embed] with the subject, &#8220;Customer Support Zealot.&#8221; Include your resume and an answer, formatted like an email, to the customer question: \u201cCan I move my current Backblaze license to my new Mac Computer? If so, how?\u201d<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Our online backup team needs customer support zealots to help answer any and all questions from our customers. Customer Support Representative Experience in customer or technical support is a big plus, but the intense desire to help protect data and the belief that online backup is a critical component of any backup strategy is paramount.&hellip; <a class=\"more-link\" href=\"https:\/\/www.backblaze.com\/blog\/wanted-one-customer-support-zealot\/\">Continue reading <span class=\"screen-reader-text\">Wanted: Customer Support Zealots<\/span><\/a><\/p>\n","protected":false},"author":12,"featured_media":80333,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"content-type":"","footnotes":""},"categories":[131,22],"tags":[470],"class_list":["post-1102","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-backblaze-bits","category-jobs","tag-newsletter","entry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Wanted: Customer Support Zealots<\/title>\n<meta name=\"robots\" content=\"noindex, nofollow\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Wanted: Customer Support Zealots\" \/>\n<meta property=\"og:description\" content=\"Our online backup team needs customer support zealots to help answer any and all questions from our customers. Customer Support Representative Experience in customer or technical support is a big plus, but the intense desire to help protect data and the belief that online backup is a critical component of any backup strategy is paramount.&hellip; Continue reading Wanted: Customer Support Zealots\" \/>\n<meta property=\"og:url\" content=\"https:\/\/backblazeprod.wpenginepowered.com\/blog\/wanted-one-customer-support-zealot\/\" \/>\n<meta property=\"og:site_name\" content=\"Backblaze Blog | Cloud Storage &amp; Cloud Backup\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/backblaze\" \/>\n<meta property=\"article:published_time\" content=\"2012-04-03T23:52:42+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2021-08-09T16:52:29+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/backblazeprod.wpenginepowered.com\/wp-content\/uploads\/2018\/01\/hiring-cecelia.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1440\" \/>\n\t<meta property=\"og:image:height\" content=\"810\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Andy Klein\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@backblaze\" \/>\n<meta name=\"twitter:site\" content=\"@backblaze\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Andy Klein\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"1 minute\" \/>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Wanted: Customer Support Zealots","robots":{"index":"noindex","follow":"nofollow"},"og_locale":"en_US","og_type":"article","og_title":"Wanted: Customer Support Zealots","og_description":"Our online backup team needs customer support zealots to help answer any and all questions from our customers. Customer Support Representative Experience in customer or technical support is a big plus, but the intense desire to help protect data and the belief that online backup is a critical component of any backup strategy is paramount.&hellip; Continue reading Wanted: Customer Support Zealots","og_url":"https:\/\/backblazeprod.wpenginepowered.com\/blog\/wanted-one-customer-support-zealot\/","og_site_name":"Backblaze Blog | Cloud Storage &amp; Cloud Backup","article_publisher":"https:\/\/www.facebook.com\/backblaze","article_published_time":"2012-04-03T23:52:42+00:00","article_modified_time":"2021-08-09T16:52:29+00:00","og_image":[{"width":1440,"height":810,"url":"https:\/\/backblazeprod.wpenginepowered.com\/wp-content\/uploads\/2018\/01\/hiring-cecelia.jpg","type":"image\/jpeg"}],"author":"Andy Klein","twitter_card":"summary_large_image","twitter_creator":"@backblaze","twitter_site":"@backblaze","twitter_misc":{"Written by":"Andy Klein","Est. reading time":"1 minute"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/backblazeprod.wpenginepowered.com\/blog\/wanted-one-customer-support-zealot\/#article","isPartOf":{"@id":"https:\/\/backblazeprod.wpenginepowered.com\/blog\/wanted-one-customer-support-zealot\/"},"author":{"name":"Andy Klein","@id":"https:\/\/backblazeprod.wpenginepowered.com\/blog\/#\/schema\/person\/9ac7e0bf0bd16852f8bfef352ce5fa8c"},"headline":"Wanted: Customer Support Zealots","datePublished":"2012-04-03T23:52:42+00:00","dateModified":"2021-08-09T16:52:29+00:00","mainEntityOfPage":{"@id":"https:\/\/backblazeprod.wpenginepowered.com\/blog\/wanted-one-customer-support-zealot\/"},"wordCount":199,"commentCount":0,"publisher":{"@id":"https:\/\/backblazeprod.wpenginepowered.com\/blog\/#organization"},"image":{"@id":"https:\/\/backblazeprod.wpenginepowered.com\/blog\/wanted-one-customer-support-zealot\/#primaryimage"},"thumbnailUrl":"https:\/\/backblazeprod.wpenginepowered.com\/wp-content\/uploads\/2018\/01\/hiring-cecelia.jpg","keywords":["Newsletter"],"articleSection":["Backblaze Bits","Jobs"],"inLanguage":"en-US","potentialAction":[{"@type":"CommentAction","name":"Comment","target":["https:\/\/backblazeprod.wpenginepowered.com\/blog\/wanted-one-customer-support-zealot\/#respond"]}]},{"@type":"WebPage","@id":"https:\/\/backblazeprod.wpenginepowered.com\/blog\/wanted-one-customer-support-zealot\/","url":"https:\/\/backblazeprod.wpenginepowered.com\/blog\/wanted-one-customer-support-zealot\/","name":"Wanted: Customer Support Zealots","isPartOf":{"@id":"https:\/\/backblazeprod.wpenginepowered.com\/blog\/#website"},"primaryImageOfPage":{"@id":"https:\/\/backblazeprod.wpenginepowered.com\/blog\/wanted-one-customer-support-zealot\/#primaryimage"},"image":{"@id":"https:\/\/backblazeprod.wpenginepowered.com\/blog\/wanted-one-customer-support-zealot\/#primaryimage"},"thumbnailUrl":"https:\/\/backblazeprod.wpenginepowered.com\/wp-content\/uploads\/2018\/01\/hiring-cecelia.jpg","datePublished":"2012-04-03T23:52:42+00:00","dateModified":"2021-08-09T16:52:29+00:00","breadcrumb":{"@id":"https:\/\/backblazeprod.wpenginepowered.com\/blog\/wanted-one-customer-support-zealot\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/backblazeprod.wpenginepowered.com\/blog\/wanted-one-customer-support-zealot\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/backblazeprod.wpenginepowered.com\/blog\/wanted-one-customer-support-zealot\/#primaryimage","url":"https:\/\/backblazeprod.wpenginepowered.com\/wp-content\/uploads\/2018\/01\/hiring-cecelia.jpg","contentUrl":"https:\/\/backblazeprod.wpenginepowered.com\/wp-content\/uploads\/2018\/01\/hiring-cecelia.jpg","width":1440,"height":810,"caption":"Hiring - Cecilia"},{"@type":"BreadcrumbList","@id":"https:\/\/backblazeprod.wpenginepowered.com\/blog\/wanted-one-customer-support-zealot\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/backblazeprod.wpenginepowered.com\/blog\/"},{"@type":"ListItem","position":2,"name":"Wanted: Customer Support Zealots"}]},{"@type":"WebSite","@id":"https:\/\/backblazeprod.wpenginepowered.com\/blog\/#website","url":"https:\/\/backblazeprod.wpenginepowered.com\/blog\/","name":"Backblaze Cloud Solutions Blog","description":"Cloud Storage &amp; 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