Return a USB Restore Drive

Note the following items:

• The 30-day timer begins the day that you receive the drive and ends when the returned drive is postmarked.
• To ensure that this program continues to be sustainable for all customers, there is a limit of five (5) returned drives per account per 12-month period. You are free to order as many as you want; however, you can return only five (5) drives.
• You are responsible for return shipping costs back to Backblaze. If you reside outside of the US, Backblaze does not pay for taxes, duties, customs, or fees. You can arrange to have them prepaid before shipping or billed to the shipper (you). Backblaze refuses packages that arrive postage due, or have taxes, fees, duties, customs, or fees upon delivery. All USB restores are prepared and shipped from the US, even if your data is stored in a non-US data center.
• You do not have to ship with a fast and potentially expensive service. However, Backblaze recommends that you use a service that provides a tracking number just in case the package does not arrive. If you can specify delivery days with your shipper, note Backblaze cannot receive shipments on Saturdays or Sundays. You cannot drop off your returned drive in person.
• After Backblaze receives the drive, the refund is processed within a few business days. A status email for refunds is typically sent depending on account settings. The Billing page also reflects the refund. Refunds are sent to the same card that you use to purchase the drive.